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Morrison Utility Services Reviews

1.7 Rating 57 Reviews

18 %

of reviewers recommend Morrison Utility Services

Company Reviews

1.7

Based on 57 reviews


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Delivery Methods	Own Driver
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Communication Channels	Email, Telephone

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Morrison Utility Services 1 star review on 3rd May 2023

Anonymous

Anonymous // 01/01/2019

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“Basically they came to read my meter's on the 10th of September on behalf of Bristol Energy, we are on the priority list, and the person who read the meter's put the wrong figures and my direct debit went up more than double for my October direct debit basically I pay £85 , and the direct debit for October bill is £270.00 and because of this someone from this company is supposed to of come out on the 1st of October, and Bristol Energy have not received my new reading so can not change the direct debit for the 12th of october.so I will have to cancel my direct debit until it is sorted not very impressed with this situation”

Posted 2 years ago

“The firm is soshodley run appointments being missed turning up with appointment when none knows they are coming”

Posted 2 years ago

“Worst company I've ever dealt with”

Posted 2 years ago

“Horrible company. They came to read our meter during covid without an appointment. The guy came into our house without PPE let alone a face mask. Why aren't these people put in jail for breaking the law? We have a smart meter anyway. I thought the purpose of a smart meter was to eliminate manual readings. Totally irritated by this.”

Posted 2 years ago

“No PPE worn or attempt at social distancing by engineer who came to fit my smart meters on behalf of Eon. Very sketchy demonstration of IHD once electricity meter was up and running. Then paired the gas meter to the electricity meter before fitting it in its cabinet outside but didn't subsequently check IHD to ensure the meter was still within HAN communication range (which it isn't). Left the gas meter flashing the message "Commissioning complete?" - evidently not. I have raised a complaint with Eon and requested a visit from an engineer to make sure the installation and commissioning is done properly.”

Posted 2 years ago

“Two disastrous appointments for fitting of a smart meter. First visit engineer took one look at the kitchen cupboard housing the gas meter and said he didn’t have enough space to get to the meter - despite the fact I had sent photos prior to booking the appointment. Second appointment- booked when new kitchen being fitted and therefore completely stripped. They cancelled at 4.45pm (appt between 2 and 6pm) - phoned me, put me on hold, cut me off then didn’t phone back or leave a number. There won’t be a third appointment.”

Posted 2 years ago

“Just had my smart meter installed this morning. An outside meter, the rain coming down in stair rods, and the ground flooding as the storm drains over mastered. The young Operative checked that the area just about sheltered enough for him to proceed, did a grand job in appalling conditions. Cheerful, personable, on time, found the place (out in the sticks and difficult). Really went the extra mile, in utter refutation of most of the rest of the experiences reviewed. Good job done well by an excellent Operative. Thank you.”

Posted 2 years ago

“Appointment made to fit smart meter, about 5 reminders received then they didn’t turn up. I’m waiting for compensation and until they pay they not gaining access.”

Posted 2 years ago

“Excellent Service. Thank you”

Posted 2 years ago

“Brilliant service”

Posted 3 years ago

“Aggressive idiot bashing violently on my door terrifying occupants on a dark evening. Sending my dogs wild. No identification, could not produce any , just a hi viz. banging my door despite there being a working door bell. They obviously employ fools. Told him not to return.”

Posted 3 years ago

“Only managed to keep four out of five appointments. The one the kept, they fitted the smart meter wrong and havent kept an apt since to correct this error. It has been nearly a year. When you speak to their contact team, they are full of sass and attitude. Terrible company, terrible attitude and terrible service.”

Posted 3 years ago

“Feels like harassment! Since 4, yes 4 appointments that they didn’t turn up for during 4 consecutive months in 2019, I’ve told Morrison Utility no thanks to a smart meter. Their obvious incompetence, and my research into the pros and cons of smart meters, made the decision for me. Despite this, they won’t take no for an answer, and I’ve had about 10 letters telling me they ‘need’ to replace my electricity meter with a smart meter, and at least half a dozen phone calls. I know that legally, I don’t have to have a smart meter, so leave me alone! Today’s latest harassment, was a phone call telling me my meter ‘has’ to be changed due to ‘health and safety’. Rubbish! The caller also had the brass neck to tell me the meter is Morrison Utility’s property. Liar! It actually belongs to UK Power networks. So, harassment AND lies. Nice!”

Posted 3 years ago

“We were very pleased with work carried out for Scottish Power in our Edinburgh street by Morrisons Utility Services, during a freezing day and night in January 2021 when we were without power. We were given an emergency diesel generator, and were treated in a courteous, cheerful and friendly way by the men, who fixed the problem and restored our power after twelve hours. The holes in the road were neatly filled in and re-tarred a couple of days later. We can definitely recommend Morrisons Utility Services.”

Posted 3 years ago

“All of Mainland Scotland is Level 4 Covid restrictions. WHY are you sending meter readers to peoples doors WITHOUT masks asking to come in and read meters????? WHY on Christmas Eve and AGAIN on 30th DEC.NO MEANT NO the first visit!! Reading meters is NOT an essential service. STOP BREAKING THE LAW and spreading covid YOU 🤡’s. DO NOT COME BACK!”

Posted 3 years ago

“These people are monstrous. Just had the most persistent lunatic bashing on my door (Four times), I guess to read a meter. No way is he coming in to my home in a tier 3 covid area. Mad.”

Posted 3 years ago

“One of your meter readers today knocked on our door an demanded entry to read the meter. My 15 year old Daughter was home alone and denied him entry. He demanded to know why this was the case and why he couldn't come in. Quite frankly I would think the reason was clear. We're in the middle of a pandemic and our region is currently in a tier 3 category so no one is allowed in. Why are you sending meter readers into people's homes at this time? Secondly, he was told no. It's not acceptable for him to challenge that answer and be aggressive towards a young girl. Not once did he ask if an adult was at home. Why not? Absolutely disgusted with this whole scenario. I think you seriously need to retrain your staff.”

Posted 3 years ago

“I arranged for a new meter install through Eon over 2 months ago. The engineer shows up on friday at correct time and comes to look at his job. he was so anxious about parking and says he cannot carry out the work because there is no parking close enough although the meter was literally at the front (main )door of the house and he could literally touch his van his outside from the meter and the street was totally empty. I offered to pay any parking ticket as I really needed meter changed but was told it was a 2 man job as someone has to watch van. I explained I had waited 2 months for this to be carried out. He couldn’t have cared less and just drove off!! I called the office to complain and they told me I would have to wait another 6 weeks for an appointment they also were not understanding at all and offered no reasonable explanation as to why they had not arranged 2 people for the job. They offered another appointment in 7 weeks nothing else!! I am so unhappy with the way the staff of this company have treated me. I am now looking for another company to help it has been so incredibly stressful. Beware Be prepared to be let down with zero customer care. I’m so disappointed I am leaving Eon as they obviously only use this company and never using them again.”

Posted 3 years ago

“Appalling service left me without electricity and gas after installing a smart meter for EON and horrible customer service afterwards. Beware of these guys!”

Posted 3 years ago

“Came to my property to repair a leak for Yorkshire Water. Expressed my concern that repair wouldn’t be completed on day and that I needed access to my drive at all times. I needed confirmation that the works would be completed in the day so operative went back to van. Ten minutes later he returned and confirmed that the works would be completed and jet washed by 18:00. They started work, turned off my water supply completed the repair and reinstated my supply. At 16:00 the driver told me they were leaving and that the rest of the work would be completed by 18:00. I waited until 18:18 and with no one arriving contacted Yorkshire Water who referred me to Morrison’s. They did in fact contact me back but told me that they had no record of being contacted by their operatives and were not in a position to do anything until the following day. Following my conversation with Morrison’s representative, I believe I was lied to by their operative when he told me that the works would be completed in the day. In fact I believe that they did the work in full knowledge that it wouldn’t be finished in the day and did so as they wouldn’t have been paid anything for the afternoon if they left without doing the work. I have worked in the construction industry for almost 50 years and it’s organisations like this that gives our industry a bad name having left a quiet residential street looking like a building site. Not sure what their roadworks licence contains but I’m sure that it wouldn’t allow them to leave the highway and footpaths in such a state.”

Posted 3 years ago

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Morrison Utility Services is rated 1.7 based on 57 reviews