Morrison Utility Services Reviews

Name: Morrison Utility Services
Rating: 1.72

1.7 Rating 57 Reviews

18 %

of reviewers recommend Morrison Utility Services

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1.7

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Morrison Utility Services 1 star review on 3rd May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointment made to fit smart meter, about 5 reminders received then they didn’t turn up. I’m waiting for compensation and until they pay they not gaining access.”

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Posted 3 years ago

“Aggressive idiot bashing violently on my door terrifying occupants on a dark evening. Sending my dogs wild. No identification, could not produce any , just a hi viz. banging my door despite there being a working door bell. They obviously employ fools. Told him not to return.”

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Posted 3 years ago

“Only managed to keep four out of five appointments. The one the kept, they fitted the smart meter wrong and havent kept an apt since to correct this error. It has been nearly a year. When you speak to their contact team, they are full of sass and attitude. Terrible company, terrible attitude and terrible service.”

Helpful Report

Posted 3 years ago

“Feels like harassment! Since 4, yes 4 appointments that they didn’t turn up for during 4 consecutive months in 2019, I’ve told Morrison Utility no thanks to a smart meter. Their obvious incompetence, and my research into the pros and cons of smart meters, made the decision for me. Despite this, they won’t take no for an answer, and I’ve had about 10 letters telling me they ‘need’ to replace my electricity meter with a smart meter, and at least half a dozen phone calls. I know that legally, I don’t have to have a smart meter, so leave me alone! Today’s latest harassment, was a phone call telling me my meter ‘has’ to be changed due to ‘health and safety’. Rubbish! The caller also had the brass neck to tell me the meter is Morrison Utility’s property. Liar! It actually belongs to UK Power networks. So, harassment AND lies. Nice!”

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Posted 3 years ago

“All of Mainland Scotland is Level 4 Covid restrictions. WHY are you sending meter readers to peoples doors WITHOUT masks asking to come in and read meters????? WHY on Christmas Eve and AGAIN on 30th DEC.NO MEANT NO the first visit!! Reading meters is NOT an essential service. STOP BREAKING THE LAW and spreading covid YOU 🤡’s. DO NOT COME BACK!”

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Posted 3 years ago

“These people are monstrous. Just had the most persistent lunatic bashing on my door (Four times), I guess to read a meter. No way is he coming in to my home in a tier 3 covid area. Mad.”

Helpful Report

Posted 3 years ago

“One of your meter readers today knocked on our door an demanded entry to read the meter. My 15 year old Daughter was home alone and denied him entry. He demanded to know why this was the case and why he couldn't come in. Quite frankly I would think the reason was clear. We're in the middle of a pandemic and our region is currently in a tier 3 category so no one is allowed in. Why are you sending meter readers into people's homes at this time? Secondly, he was told no. It's not acceptable for him to challenge that answer and be aggressive towards a young girl. Not once did he ask if an adult was at home. Why not? Absolutely disgusted with this whole scenario. I think you seriously need to retrain your staff.”

Helpful Report

Posted 3 years ago

“I arranged for a new meter install through Eon over 2 months ago. The engineer shows up on friday at correct time and comes to look at his job. he was so anxious about parking and says he cannot carry out the work because there is no parking close enough although the meter was literally at the front (main )door of the house and he could literally touch his van his outside from the meter and the street was totally empty. I offered to pay any parking ticket as I really needed meter changed but was told it was a 2 man job as someone has to watch van. I explained I had waited 2 months for this to be carried out. He couldn’t have cared less and just drove off!! I called the office to complain and they told me I would have to wait another 6 weeks for an appointment they also were not understanding at all and offered no reasonable explanation as to why they had not arranged 2 people for the job. They offered another appointment in 7 weeks nothing else!! I am so unhappy with the way the staff of this company have treated me. I am now looking for another company to help it has been so incredibly stressful. Beware Be prepared to be let down with zero customer care. I’m so disappointed I am leaving Eon as they obviously only use this company and never using them again.”

Helpful Report

Posted 3 years ago

“Appalling service left me without electricity and gas after installing a smart meter for EON and horrible customer service afterwards. Beware of these guys!”

Helpful Report

Posted 3 years ago

“Came to my property to repair a leak for Yorkshire Water. Expressed my concern that repair wouldn’t be completed on day and that I needed access to my drive at all times. I needed confirmation that the works would be completed in the day so operative went back to van. Ten minutes later he returned and confirmed that the works would be completed and jet washed by 18:00. They started work, turned off my water supply completed the repair and reinstated my supply. At 16:00 the driver told me they were leaving and that the rest of the work would be completed by 18:00. I waited until 18:18 and with no one arriving contacted Yorkshire Water who referred me to Morrison’s. They did in fact contact me back but told me that they had no record of being contacted by their operatives and were not in a position to do anything until the following day. Following my conversation with Morrison’s representative, I believe I was lied to by their operative when he told me that the works would be completed in the day. In fact I believe that they did the work in full knowledge that it wouldn’t be finished in the day and did so as they wouldn’t have been paid anything for the afternoon if they left without doing the work. I have worked in the construction industry for almost 50 years and it’s organisations like this that gives our industry a bad name having left a quiet residential street looking like a building site. Not sure what their roadworks licence contains but I’m sure that it wouldn’t allow them to leave the highway and footpaths in such a state.”

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Posted 3 years ago

“Cheeky staff called out to fix a blocked pipe too be aggressively intruded “why have you called us out” multiple times and after telling us there’s no problem there still here 2 hours later. Staff are very aggressive unmannered and dam right cheeky, would encourage anyone to get in touch with these people.”

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Posted 3 years ago

“Failed to turn up to fit a smart meter, job booked 4 weeks previously. They claim they rang me to let me know. They just don’t want to pay out compensation, avoid if you can,”

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Posted 3 years ago

“If I could leave no stars I would. Booked appointment for a smart metre and on the day received a phone call to sat would be 1 hour late but still did not arrive. Rang Morrisons who were not able to tell me when fitter would arrive. Wasted a day off work. Avoid if you can”

Helpful Report

Posted 3 years ago

“I had a smart meter fitted by you via Eon, which seems to be good so far. HOWEVER... The fitter. 1. Can I use your toilet. 2. Can I have drink of water. 3. Can I use your microwave to heat my lunch what a bloody joke I’m still in short with COVID 19 around I don’t expect to be treated like this I’m disgusted and will never use you again...”

Helpful Report

Posted 3 years ago

“Booked a smart meter installation via Bulb and they cancelled my appointment saying 'There was no parking available'. There might be no space right in front of the apartment but there were lots of space near by (pay and display and free street parking) which they don't even bother to give a call for us to come downstairs to sort it out for them. Called back right after and they just don't answer the phone anymore. Lazy and ridiculous service just like other review said.”

Helpful Report

Posted 3 years ago

“Booked an installation 2 weeks in advance and just got cancelled by driver saying 'No parking available' as there were no space right in front of the apartment but full of space to park near by. They don't even bother call and ask us to come downstairs as there are pay and display parking as well. Lazy and ridiculous service.”

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Posted 3 years ago

“Workers arrived in our quiet residential street at 6:30am and started reversing up and down the road causing loud reverse bleep and loud engine. When they finally stopped they got out power tools (saws and drills) and started to use them, waking everyone up.”

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Posted 3 years ago

“Group of workers turned up in street at 4.30 am and started using very loud heavy digging/cutting machinery, disrupting the whole neighbourhood where many essential workers live.”

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Posted 4 years ago

“just had the fun of meeting in total 5 workers and all worked very hard and were very polite . Well done lads and a credit to the company. Fast and efficient.”

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Posted 4 years ago

“During these covid times your workers outside our house no masks gloves etc no social distancing between them terrible blocked our drive when one of us needed to get out turned water off never let us know . It’s a disgrace whether there key workers or not they are not following government guidelines . There going home to there families after behaving like that at work. Putting there families at risk”

Helpful Report

Posted 4 years ago

Morrison Utility Services is rated 1.7 based on 57 reviews