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Motel Rocks Reviews

1.4 Rating 207 Reviews

8 %

of reviewers recommend Motel Rocks

Company Reviews

1.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 5 star review on 8th May 2022

Motel Rocks 1 star review on 7th January 2022

Motel Rocks 1 star review on 6th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm 100% sure this company is a shein-like fast fashion scam, clothing is clearly sized up, then taped and clamped onto the models so it looks normal. Material is appalling, patterning is worse, definitely not made for anything other than a mannequin. Shocks me that you have the audacity to charge $70aud for a top that clearly wasn't designed or patterned by someone who knows how clothes work??? I even measured myself and bought a top that should have had room to move. Obviously I'm returning my item, but it gets better. I'm expected to cough up $30aud in advance for a return for a $70 top when I paid $12 in shipping to get it to me. Don't be tempted by the photos, their website is terrible, the product is terrible, and their ethics and customer care is even worse”

Posted 5 months ago

“You could say we never learn. After buying a pair of jeans that didn't fit, we started the return process and purchased a different style in the meantime. They didn't fit either, and we sent them back as well. Each return cost us 20 euros, there is still no sign of a refund (this was over a month ago), and one of the packages was just returned to me (it was "refused" according to the labels on the package). It's true we did not try to send the packages back via registered mail because it was already pricey enough. While online customer service seems friendly and on top of things, this seems to be a front.”

Posted 7 months ago

“placed an order on 1st September 2023. I was given a SkyNet tracking number that could not be tracked by any of my local post offices or via Australia Post. SkyNet advised the item was "delivered" but it cannot be located. This order cannot be opened in the Motel Rocks website, as apparently the URL does not exist anymore. There have been issues with communication, providing tracking, technology, etc.”

Posted 7 months ago

“It showed me I was buying 189 worth of clothes and was actually spending 240 dollars worth of stuff so not shop here”

Posted 9 months ago

“Don’t order from here please, I got scammed twice they claimed to delivered the package but it never arrived so I contacted them went on investigation so in conclusion they resending me the package. They gave me 25% for my orders so I thought why not let’s try again. Straight away I ordered £60 worth of clothes 2 things btw and paid extra hoping to get delivered at the same time and the first original item arrived but the 2nd didn’t arrive but claimed that it has been delivered which is a lie and I’m not surprised it happened again. I really think there is something dodgy going on with this website please be aware!!. There clothes are also in such a horrible condition as well dirty and just not right”

Posted 1 year ago

“Their return policy is the worst I’ve seen. They charge almost $30 USD to just file the return!”

Motel Rocks 1 star review on 27th April 2023

Posted 1 year ago

“I bought a $70 slip dress, and was charged $40 to return it. The sizing was way off and the material is cheap and low quality. Do not buy from here.”

Posted 1 year ago

“HORRIBLE RETURN POLICY. They are charging $27 to return a bikini. That doesn’t even make sense. That’s half of the bikini. Ridiculous.”

Posted 1 year ago

“Terrible, TERRIBLE! Has not been 14 days and they want to charge me over $20 USD to ship a return to them. Greedy!!! I have never had anyone charge me for a return.”

Posted 1 year ago

“I paid $103 for a pair of pants with $10 shipping, when I got the pants they were too small. I tried submitting a return and was asked to pay $30 to ship the pants back and I was only being refunded $87. I just want my money back, it’s not my fault your clothing is not true to size, this is ridiculous.”

Posted 1 year ago

“TERRIBLE return policy. Don't bother.”

Posted 1 year ago

“If your item does not fit you pay the full price for international shipping to return your items. Most ridiculous service for an online store.”

Posted 1 year ago

“man don't even bother. crappy quality. crappy customer service. been 3 months and I still haven't gotten my refund for returned items. not worth the time or money.”

Posted 1 year ago

“Do NOT buy clothing here. If your item doesn't fit, you have to pay an exorbitant amount (like $27) to return it. That is the WORST customer service I have ever run across. Once bitten, twice shy -- I learned my lesson and will not shop here again and will tell all my friends the same.”

Posted 1 year ago

“Their shipping takes forever it’s been 2 weeks and I am yet to hear any updates about my package, I’ve reached out to their online costumer service twice and am yet to hear back, very concerning when I paid for express shipping from them”

Posted 1 year ago

“If you’re not afraid to take risks and don’t usually return your clothes then I guess this is the store for you. It’s hit or miss, ordered one top that I liked and another had makeup stains and was VERY poor quality. The cost to return (postage) is almost as much as the shirt so no point in returning. Awful return policy and they also don’t do exchanges. It’s on me for not looking up their return policy before ordering but I will NEVER order from Motel Rocks again.”

Posted 1 year ago

“the clothes are really, really, really CHEAP!!! i ordered 2 boleros and they are the thinnest material and the stitching doesn't line up. i ordered a skirt in an XXS but it was huge (i already sized down once because i saw reviews complaining that they run large), and it fit my friend who is normally an M. i don't know how the sizing is that off. the skirt also had loose threads and was so thin. lastly i got a leather jacket from them and the zipper came broken...? everything is so flimsy. nothing is worth the price tag. i wonder if they send influencers better products or something. my shein clothes are better than this...”

Posted 1 year ago

“The worst online I ever tried”

Posted 1 year ago

“DO NOT BUY FROM HERE. i ordered two pairs of jeans. one arrived with a crusty button and zipper, it almost looked rusted, and i can’t even unzip the zipper. i tried on the second pair and they were WAY TOO SMALL, even though i got a size bigger than my waist size, just to be safe. i have a 31.5 inch waist and i checked their size chart, which told me that a large would be for a 33 inch waist. they were not even close to 33 inches. they weren’t even close to 31.5 inches. i tried to make a return and didn’t finish because my refund was going to be $29, but shipping it back was over $27. i was so excited for these jeans and i’m very disappointed.”

Posted 1 year ago

“says "easy returns and exchanges" on their website don't be foolled payed $30 to ship back on top of $10 shipping to recieve and i would have to repurchase for my correct size and pay for shipping again, bad service do not recommend”

Posted 1 year ago

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Motel Rocks is rated 1.4 based on 207 reviews