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Motel Rocks Reviews

1.4 Rating 207 Reviews

8 %

of reviewers recommend Motel Rocks

Company Reviews

1.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 5 star review on 8th May 2022

Motel Rocks 1 star review on 7th January 2022

Motel Rocks 1 star review on 6th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no information on my order (appearantly it is at customs since last three days) and customer service is not answering. It is a pity because I'd like to proceed with another order.”

Posted 2 years ago

“Ordered two satin dresses, wore one of them and after wearing it for an hour the threads split in a few places I have no clue how because i have no sharp nails or anything”

Posted 2 years ago

“dispatch very slow,the clothes is not good or not bad though”

Posted 3 years ago

“Service and delivery very efficient. The dress my daughter ordered was very disappointing , poor in quality, lots of loose threads and very over priced . My daughter is a perfect size 10 the dress was not true to size , it was big on the waist and tight across the bust 🙃”

Posted 3 years ago

“I love the clothes at motel rocks but it’s a shame as I’m normally a size 6-8 in skirts so I order a Xs in all skirts from Motel and they always come up huge. So then I order an Xs in dresses and they are small! Can’t Win!”

Posted 3 years ago

“Purchased the Basta Jogger in Acid Washed Black with Angel Embro. Very comfortable and looked like the photograph, however they were made out of a low quality material that didn’t last through many washes. The material became worn and unwearable after only two months of owning them and wearing them very little. This is is unacceptable at this price, would not recommend!”

Posted 4 years ago

“Shipping was super fast (I’m from Germany) and I was so excited to wear the dress. Until I held it in my own hands. The fabric is just awfully thin and definitely not what I expect from a 44€ dress. This will definitely go back.”

Posted 4 years ago

“I bought a sequin slip dress and a sequin bandeau from Motel Rocks three days ago. Shipping and delivery was fast to the UK so I can not fault that. The bandeau was what I expected, fit fine as expected also as it is adjustable. Bought it in the sale from £30 to £15. The slip dress at first glance looked great, I tried it on and felt as though I could’ve got a size small, which is very rare for me but was my own fault. I expect the length of the dress would be suitable for anyone who is petite or shorter, however I am 5’8 and I definitely couldn’t do anything apart from stand up straight in it. The sequins were also stitched into one part of the dress which was very noticeable once on and the sequins had already started to fall off after wearing it for 5 minutes. This dress at full price was £50! I paid £19 and would definitely not have paid anymore for it! It’s a very cheap, poor quality, made in china dress and i would feel devastated if I had paid full price for this item.”

Posted 5 years ago

“I ordered 5 items off Motel Rocks and I am disappointed. Only 1 out of all 5 was decent. Their clothing is WAY to expensive for the TERRIBLE QUALITY of clothing they provide. You are paying +$40 per clothing item for cheap and paper thin material. Definitely sticking to Uban Outfitters. I will be returning 4 of the 5 items. I will keep you updated on the return.”

Posted 6 years ago

“Clothes is poor quality considering the price - £35 for a flimsy playsuit that felt worse than Primark's! Sent back day after receiving but refunds take about a month to arrive. Not happy!”

Posted 7 years ago

“Just received my clothes in the wrong size, not happy”

Posted 8 years ago

“Got a skirt, I am always a size M, the size M was wayyy too large so when I went to return it I realised the price of the return was more than half the cost of the skirt! Definitely will not be shopping here again, ridiculous to not facilitate returns when sizing is so wacky.”

Posted 4 weeks ago

“If I could give zero stars I would. Terrible quality clothing and even worse customer service. I have been trying to return the $100 worth of clothing that I got for a refund but the customer service rep has been telling me she can’t find my order. Absolutely pathetic. DO NOT BUY FROM HERE.”

Posted 1 month ago

“Would not recommend ESPECIALLY if you live in Canada. Right now I’m working on redoing my wardrobe with better quality pieces than what I have. I bought the Amabon top and a slouchy asymmetrical top. with usd conversion I paid $165 CAD with a $17 custom fee that I didn’t know about until it was delivered. The sizing is the worst I’ve seen so size up if you’re buying from here. I’ve never had a medium fit me so tight and the Amabon top has 0 stretch. The slouchy top size wise is okay, but I wasn’t too happy with how it sits on the body. It’s pretty boxy and it looks cheap. Both tops aren’t made with any inward curve in the waist which surprised me considering the price and brand. Idk.. I don’t leave reviews unless it’s a really good one, I’m just so disappointed that I spent about $190 on tops that could be from SHEIN”

Posted 1 month ago

“The jeans ordered are not even close to the look or style that was received. The quality is thin and flimsy and smell dirty. The “motel” tag that appears on the back of the pant in photos isn’t on the jeans received. The inside tag says “jeans” and S for small. There is no price tag of any sort attached to the jean. No shipping/purchase receipt. I’m very suspicious of where these jeans came from.”

Posted 2 months ago

“My package was never delivered, I emailed customer support, takes them days to respond and won’t send me a new dress.”

Posted 2 months ago

“Their customer service is bad. I ordered two items, and they sent me one. When I talked to a representative, Meghan, she didn't provide me with a replacement or refund. I'm so disappointed because I like their products.”

Posted 3 months ago

“Quality of jacket not worth the 100 euro price Trying to get a refund is very difficult. No one replying to emails. No support.”

Posted 4 months ago

“Horrible quality, fit sucks- the worst customer service. Don’t bother! There are better clothing stores out there.”

Posted 5 months ago

“I ordered from here about a week ago but didn’t receive a confirmation email yet.. i filled the question option in on the site and wrote them a email manually. Still haven’t heard anything and im thinking its not coming either considering all these bad reviews wow”

Posted 5 months ago

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Motel Rocks is rated 1.4 based on 207 reviews