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Motel Rocks Reviews

1.4 Rating 207 Reviews

8 %

of reviewers recommend Motel Rocks

Company Reviews

1.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 5 star review on 8th May 2022

Motel Rocks 1 star review on 7th January 2022

Motel Rocks 1 star review on 6th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISGUSTING AND UNHYGIENIC! Don’t buy, I bought a cardigan from them and I tried it on. As I was taking it off something crunchy fell into my hand. It was a cockroach. A massive dead cockroach in my hand. I am so disgusted. Also in the same package I bought some leather pants and they smelt awful, like fish type of smell. It was so strong and disgusting i will never buy from them again. Now when I try to return it they want to charge me $27??? This is a horrible company and not worth it at all.”

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Posted 1 year ago

“Will never buy from them again. Been their customer for a few times until this time when I need to return a couple things that poorly made and ill fitting, they try to charge $30 upfront for a freaking USPS label that I can buy for $7 at USPS (same exact type of label). This is ridiculous.”

Posted 1 year ago

“Horrible company takes $27 to return an item that is too large don’t pull the trigger”

Posted 1 year ago

“The quality is terrible, i don’t normally leave reviews but you are being charged a decent amount and I have ordered clothing from shein that are better quality.”

Posted 1 year ago

“Refused to accept my return when I had only tried the item on once. Paid extortionate return shipping of $30 that look over a month, the item only cost me $65 (only returned because it didn’t fit so would go to waste anyway) and they had the cheek to say I’d need to pay an extra $10 for them to ship the item back again!! Avoid at all costs! Cheap quality clothing”

Posted 1 year ago

“Awful, awful, awful, clothes run unbelievably small, material was different and much cheaper from pics on site and they make returns almost impossible. Save your time, shop somewhere else.”

Posted 1 year ago

“I bought 4 tops and one of them was sized about two sizes smaller than all the rest of their clothing. If I would have known it was a different fit in comparison to everything else I would have ordered a larger size. The problem is with motelrocks you have to pay shipping returns and from US to the UK is $30 and so it costs more than the clothing”

Posted 1 year ago

“dress was way too small compared to measurements, material was super cheap, i tried to return it and it cost over $27?? is this a joke??”

Posted 1 year ago

“if I could put negative 100 stars I would, I sent package back on April 11th and still did not get refund (today is may 27th), not to mention that it was almost $30 to sent their stuff back. Customer service is a joke and just trying to give some excuse instead of answer every time I contact them. Would not recommend and would never buy anything from their website. Quality is so bad and so cheap for such a high price, it’s crazy. items from SHEIN probably have better quality.”

Posted 1 year ago

“Only giving one star because I have to! I tried to return a dress in the extremely short time-frame that this company gives you compared to other companies. They claimed that were white stains on the dress when I packaged it immediately after trying it on so I am not sure where these white stains came from and I tried to buy a top before this and this top got cancelled stating that I had cancelled it when I never did! I am really disappointed with this company and am certain that I will never shop with them again!”

Posted 2 years ago

“ass shipping ong”

Posted 2 years ago

“Motelrocks don’t refund you unless you chase them!!”

Posted 2 years ago

“Super cheap quality, especially given the price. They never confirmed my order until I emailed them.”

Posted 2 years ago

“didn’t get my order, got returned to sender twice and half the stuff i ordered went out of stock so still have never gotten any of it”

Posted 2 years ago

“Warning this company is under investigation by U.S. Customs. Their days are numbered.”

Posted 2 years ago

“This company pushes influencers to buy their cheap clothing and when you try to rerun the cheap clothing they will charge you $27 to return. $27 to return a $55. They are scammers. DONT BUY!”

Posted 2 years ago

“$30 is way too much to pay for return, especially since I also paid for shipping originally.”

Posted 2 years ago

“Really poorly and cheaply made clothing. Returns are extremely pricey and difficult to do. Don't waste your money here.”

Posted 2 years ago

“scammers. You return 4 items and they only refund you 3.”

Posted 2 years ago

“TERRIBLE QUALITY. Bought like 8 items and refund costs 27.88 LOLLLLL”

Posted 2 years ago

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Motel Rocks is rated 1.4 based on 207 reviews