“Pros- Selection of great Airplanes and keeping a good stock of replacement parts. Tech support is also excellent!
Cons - I do have an significant issue with the cost of shipping. Small parts should not cost $6.00. Horizon Hobby has $3.95 shipping and FREE shipping for VERIFIED military veterans. The excessive cost for shipping weighs heavy on my decision of where to purchase new planes. Please don't say that the cost of shipping has increase, others are not charging this much.”
“The batteries I ordered were packed on top of the model, instead of the area on the bottom of the container as usual. This caused several significant “dings” to the sides of the fuselage and to the top of one and bottom of the other wing. The “dings” are superficial only, however, this could have been easily avoided.”
“Requested a delayed ship date due to being away on vacation. Took three further communications to finally get the product shipped! Shipping to Ontario took away from it being a good priced deal 249USD to ship plus 210CAD FedEx fees and taxes/duty upon delivery. No doubt a good deal for US customers.”
“It depends on what their looking for, because your balsa arf’s are not very good. But your foam products are great, but everything is WAY OVER PRICED!!!!!”
“The reason for the high score is that my order of the red arrows jet from your company was really well handled by the company and I received it quickly and the product was un damaged . Kind regards David Bridge”
