“I have already sent an email several times:I sent the wrong windows back with a approved return number E908276 but since February 4 I have not received 63,48€ back on PayPal wrong windows set”
“Item arrived defective, exchanged 6 emails and still no resolution. I don’t know if it’s due to technical issues on your end but I wouldn’t have bought a second tank if I knew you guys wouldn’t take care of a small issue on the first one. I won’t be purchasing from Motion in the Future”
“Terrible product quality and terrible customer service. They gave me a general excuse to avoid helping me in any way and then ignored me completely when I asked where I can buy the part as it is not listed on their website.
This was my message to them: Just got my velocity few days ago flew it a few times and during the third landing the motor shaft got cut off. I am so disappointed. This was my first purchase of an rc plane from you guys and this happened. I tried to get a replacement shaft from HobbyTown and another local hobby store but the motor shaft is unique I cannot find such a long one. Can you please help me? Could you please send me a replacement motor or a shaft? I am submitting pictures of the cut shaft as well as a picture of the plane as your colleague asked me to do.”
“Helicopter was defective out of the box you guys want me to send this one back and then you’ll send me a new one, but I have to have all the box and packaging. You guys probably pay about $20 for this helicopter. You want me to trust you but you won’t trust me. I don’t have the box. I don’t have packaging. I’ll give you my credit card. You send me a new one and I’ll send the other one back. If you don’t get the other one back, you can charge my Card, you guys refuse that buy lots of remote controls First time trying to use your company and I’m very disappointed”
“Customer service person was a smart ass on our chat and your order cancellation policy is garbage. Not only will I not recommend to a friend, you’ve lost me as a customer. Never again will I purchase a product from you. He had a chance to aalvahe this, but refused. Bye, company.”
“They dont perform in sand dirt or snow or grass or anywhere really. Unless its the hard pavement.
The body chips easily. Chipped mine within 10 min of opening it.”
