“You did not replace a damage wind on my Spitfire following delivery. You explained that Quality defects were an acceptable fault not covered by your insurance”
“Because you ship with FedEx. FedEx delivery in my area is almost nonexistent. Every package that you have sent to me by FedEx in the last 2 years has been lost and arrived at a minimum of 8 day late . If you would offer the option to ship with UPS I would rate Motion RC a 10 and would highly recommend you.”
“Lack of instructions when purchasing a new rc glider. Caused a lot of grief. Supposed to be entry level for beginners but no instructions or basic help on how to set it up. Video assumes you know what you are doing. Also believe the glider had incorrectly fitting parts. Glider crashed. Now worthless. I don’t blame them completely. I have bought another beginner aircraft from them.”
“Your item departed a shipping partner facility at 1:32 pm on May 1, 2021 in MELROSE PARK, IL 60160. This does not indicate receipt by the USPS or the actual mailing date.
By using a shipping partner, and not handing it directly to USPS from your warehouse causes time lost & delays. This is unacceptable.”
“Align respond quickly to questions/comments to emails and sort problems. Accessories included allow retractable landing gear parts included to allow quick progression with build. Fot the similar price, it it well worth waiting for 'Align' to come into stock...”
“Some parts missing to for retractable gear connecting rods etc..not allowing me to continue building. (Part numbers 1-12, and 14-16 on contents list. If they are not standatd with the kit,i would be happy to pay for them, but they are not listed on options to buy. I cannot continue building my model without them with retractable gear. Quality of fuselage is very good though. I have sent an email about this. Chèers, Steve.”
“I love your products and service, but I believe in supporting my local hobby shop first, and when a prospective beginner asks my recommendation I always refer them to the hobby shop. Since you stopped your dealer program a year or so ago I can't really recommend your planes (although I still enjoy flying the 5 0r 6 Freewing EDFs and warbirds I bought previously through the hobby shop.) I very much hope you will reconsider your position on dealers. Thank you.”
“The lack of availability to ship via USPS to Canada. Couriers often charge 100% or higher brokerage fees while USPS is free.I have ordered from other suppliers because of this.”
