“No customer service
Bought new RC DF95.
Had trouble with either xmitter or receiver within an hour of putting it in the water.
No response from help desk.”
“I received an order that out of the box had a defect but I couldn’t have even known about until I tried it fly it. Customer service said that MotionRC wouldn’t do anything about it because it had been flown. The problem is I had no way of knowing it was defective until I tried to fly it. Not happy about that.”
“Won’t respond to email. I waited a long time and paid a lot for my jet and two parts of it were defective and Motion wants me to pay the price and spend my time and money rebuilding it.”
“Every other hobby shop offers a point system of some kind please review my account and see how much I have spent with your company and not even consideration any kind of reward system towards your customers not good for business”
“Hard for motion rc to solve issues with order issues.I bought a Freewing P51 old crow recently it came with a malfunction gear retractable. I have been emailing motion rc. And it take too long for them to respond.”
“airplane came damaged and support is bad took 4 week and go back forth to get damaged parts replaced and was told they all planes come damaged because the people that are making them don't want to lose there jobs so the rush them out and only want to give me 25.00 dollars credit to live with damage you have nice looking planes on web site but after this thinking hard before ordering again”
