motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 842 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

Questions

Metrics

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication,plenty of help, easy to complete and having it delivered was so good, thanks Mike.”

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Posted 3 years ago

Thanks for your great review, the team highly appreciate this! Regards i3.finance

Posted 3 years ago

“Cant thank the staff enough very prompt and polite it was the first time i brought a car like highly recommend them A+”

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Posted 3 years ago

Thanks for your great review, the team highly appreciate this! Regards i3.finance

Posted 3 years ago

“Good sevice”

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Posted 3 years ago

“Overall using i3 was a positive experience. I was quite picky about which car I wanted, but Natalie and Jan were really patient with me and found me a great car. On delivery there were a couple of unexpected issues with the car- Mike was helpful with this and I’m hoping that these problems can be resolved via i3 and the dealership. Would recommend to others and would probably use again.”

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Posted 3 years ago

It really does make the team happy to see positive feedback and I am sure they will be all over assisting you with any issues ;-) thanks

Posted 3 years ago

“Excellent service, informative communication, fast delivery. Everything as described.”

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Posted 3 years ago

Thanks so much for the excellent review, this is what we are striving for day in day out!

Posted 3 years ago

“Very good to deal with”

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Posted 3 years ago

Amazing thank you for the review!

Posted 3 years ago

“We have tried to Contact you so many times to no avail terrible customer service”

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Posted 3 years ago

Hi, I can see your application on the 29/07, and I am sorry we were unable to assist you at the time. We did pass you onto a third party that we believed would be in a better position to assist you. I can not locate any contact attempts with ourselves, maybe it is the third party you are referring to? Nevertheless, feel free to contact us on 01924 975600, and we can try to help out.

Posted 3 years ago

“Very nice to deal with”

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Posted 3 years ago

Amazing thank you :-)

Posted 3 years ago

“just like to thank i3 finance team for they're brilliant after sales service specially gurk Adam and tanya for all the help they gave me when I had problem with my vehicle very professional and friendly cant thank them enough brilliant michael steele”

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Posted 3 years ago

We aim to provide an outstanding service, and nothing makes us happier to see such reviews. Thank you so much!

Posted 3 years ago

“Thanks to Gurk who sorted out the delivery of my car. I'm happy to eventually have the car with me now and a great car it is. I understand i3 finance have had problems with a car delivery company who have let them down which has let customers down. I would suggest for i3 finance to communicate better with customers and update them with regards to the delivery of cars. Honestly is the best policy,but Thanks Gurk for being professional and correcting the error.”

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Posted 3 years ago

I am sorry to hear about the delivery issues, we did recently go through a stage of issues when the fuel crisis hit and our subcontractors struggled to get about. Great news your happy with Gurk he will be very happy!

Posted 3 years ago

“Fantastic customer service (Gurk especially) went above and beyond to help me”

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Posted 3 years ago

“I 3 Finance has messed me about saying they would deliver the on a date and then changed it to another date,said it would be with us at 10am no car turned up so phoned them after midday and they said the driver who was bringing the car had caught Covid,They have now said it will be with me the next day,I'm hopeful,but not holding my breath.They could do with a training course in customer service as they say they will call you but they don't and you got to chase them up for updates,It's an absolute joke.”

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Posted 3 years ago

Hi Tom, Firstly, can I say how very sorry we are with your experience. I will be speaking to the customer service manager tomorrow and arranging a call back, this is not the level of service we wish to be providing. Unfortunately a mixture of COVID-19 (shortage of drivers), and more recently the fuel crisis have impacted our service levels. The majority of our drivers are independent freelance subcontractors and all of which are struggling to drive cars from job to job, in terms of the fuel crisis this has put immense pressure on our customer service levels with many jobs getting held up or sometimes even cancelled at the last minute. This unexpected incident as flooded our customer service team and as a consequence we are not providing the levels of service we would like to be, as a result of this next week we have new team members joining our customer service team to assist us with the increased demands we are faced with. I appreciate you are still inconvenienced with our service levels and as I said I will be arranging a call back ASAP. Regards i3.finance

Posted 3 years ago

“Very happy with my purchase. Had had few teething problems but were quickly sorted out by my account manager Gurk”

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Posted 3 years ago

Hi James, Thanks for your great review, the team highly appreciate this! Regards i3.finance

Posted 3 years ago

“Very happy customer. Ordered my car 7 days ago and delivered to my door today very smooth 7 days of phone calls very pleased I went with this company”

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Posted 3 years ago

Hi Christopher Thanks for your great review, the team highly appreciate this! Regards i3.finance

Posted 3 years ago

“I have ordered a car from this company which was supposed to come at 10am today. They then delayed it to 4pm, I am now still sat here waiting at 8pm and had no update from the company - nobody is answering the phones and they clearly had gone home. Absolutely shocking customer service and now I have entered into an agreement, paid for insurance and have no car to show for it.”

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Posted 3 years ago

Firstly, can I say how very sorry we are with your experience. I will be speaking to the customer service manager tomorrow and arranging a call back, this is not the level of service we wish to be providing. Unfortunately a mixture of COVID-19 (shortage of drivers), and more recently the fuel crisis have impacted our service levels. The majority of our drivers are independent freelance subcontractors and all of which are struggling to drive cars from job to job, in terms of the fuel crisis this has put immense pressure on our customer service levels with many jobs getting held up or sometimes even cancelled at the last minute. This unexpected incident as flooded our customer service team and as a consequence we are not providing the levels of service we would like to be, as a result of this next week we have new team members joining our customer service team to assist us with the increased demands we are faced with. I appreciate you are still inconvenienced with our service levels and as I said I will be arranging a call back ASAP. Regards i3.finance

Posted 3 years ago

“After a couple of hickups everything was sorted in a very competent manner, I am very pleased with the way its all been dealt with and would like to give a big shout out for Gurk and Leanne who dealt with the whole process in a very proffesional manner Paul in Chester”

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Posted 3 years ago

Hi Paul Thanks for your great review, the team highly appreciate this! Regards i3.finance

Posted 3 years ago

“Service reliable”

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Posted 3 years ago

“Was expecting a car to be delivered to my work today, after taking a bus and walking 2 miles to get to work, to be told the car I was buying was a complete right off on the day it was supposed to be delivered was should I say, without expletives, very tiring, stressful, disappointing and very upsetting, especially as I’d signed a finance agreement and paid a months deposit without receiving the car….after spending a whole 9 hours at work on my feet, had to walk another 2 miles to catch the bus home…..I’ll be calling you tomorrow!!!”

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Posted 4 years ago

“My account manager was excellent from start to end the process was so simple and worked around my work schedule working nights with limited availability. Natalie kept me informed every step of the way and my old car was taken away upon delivery of my new Focus. Very happy, would certainly use again!”

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Posted 4 years ago

“Amazing service from start to end. I did not have the time to trawl round dealerships - everything was really easy and effortless from start to end. Very happy customer highly recommended!”

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Posted 4 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 842 reviews