Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How is Mountain Warehouse returns process?

Helpful Report

(2 months ago)

Greater than 83% of reviewers feedback is Mountain Warehouse returns process could be better.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ Sizes are not true and the returns process is ridiculous and designed to prevent a return or refund.Stay clear ”

- Jenny

“ First and last time buying shoes online - was wary as fit and looks difficult with shoes but they promised great returns policy - unfortunately not true. ”

- Kim

“ I returned 2 items to the warehouse via the "easy returns" policy and am still waiting for a refund. The items were returned 9 weeks ago, the customer support team is useless. Save your money and shop elsewhere, i know i will ”

- Amanda

Mountain Warehouse Reviews

Returns - Difficult