Mountain Warehouse Reviews

2.3 Rating 382 Reviews

31 %

of reviewers recommend Mountain Warehouse

2.3

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How do I contact Mountain Warehouse?

Helpful Report

(3 weeks ago)

You can contact Mountain Warehouse by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

55.56%

Industry Average

“ I was told by the sales person that the size of jacket I needed could be shipped to me via courier and I would receive it within a week. I doubled checked that it wasn't going to be shipped via Canada Post as they are on strike. She assured me it would not be Canada Post. I received my tracking email and the jacket I bought my son for Christmas is sitting in limbo at Canada Post. I emailed Mountain Warehouse customer service and got a scripted reply that my order was processed and changes aren't possible! ”

- Anonymous

“ I ordered some gear and for some unknown reason 6 days after the postal strike they decided to send my product Canada post. We called and were dismissed as not our problem. The problem I have is that it’s winter gear and if the strike continues I may see my winter stuff half way thru the winter. Not good service.. ”

- Michel Adam

“ No receipt = No help from customer services at all. ”

- Danny

Mountain Warehouse Reviews

Customer Service - Average