Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How long does Mountain Warehouse take to deliver?

Helpful Report

(2 months ago)

Mountain Warehouse normally delivers within 5 Days.

Helpful Report

(2 months ago)

33.33%

Industry Average

“ Needed wetsuits for watersports course 16th April - ordered on 7th April with delivery timeline of within 7 days - so plenty of time. ”

- Cath

“ I asked if there was anywhere in their terms that specified delivery would not be refunded on faulty products. ”

- Anonymous

“ Worse company to deal with, 3 weeks still waiting for the shipment delivery. Mountain Warehouse used this cheap shipment company that sent me a message a delivery schedule which is getting postponed every day. Now its the 4th week waiting for the shipment. When i send the e-mail i am getting same auto response. Terrible.. ”

- Anonymous

Mountain Warehouse Reviews

Delivery - Slow