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Mountain Warehouse Reviews

2.3 Rating 389 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How quickly does Mountain Warehouse resolve customer queries?
(4 days ago)
Greater than 43% of reviewers feedback is Mountain Warehouse takes over a week to resolve customer queries.
(4 days ago)
C
63.64%
Industry Average
Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.
- Nick Atkinson
Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work.
- Colin8702
Service I received from David second to none, a rare commodity nowadays, he should be recognised by the manager.
- Anne Earlie