Mozio Reviews

Name: Mozio
Rating: 4.80

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Mozio

Company Reviews

Questions

Metrics

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our ride coming in with our first driver Zhu Xufeng 12/25/25 went great. He was very communicative. Our return transfer did not go well. We had a 6:00 am pick up 12/31/25 and the driver called the night before to ask if we could be ready at 5:45 am. I told her yes. However she called twice 5:38/5:43 asking if we were coming down or she would cancel our ride. I told her yes, and reminded her as a courtesy we will be early, but please do not mistake our original pick up time was for 6:00 am. I explained to her we were heading down. My 5 yr old had to rush back to the restroom, so we didn’t come down until 5:47 am. Once my entire family made it downstairs she refused to take us. Staying she will cancel the booking. She continued to stress how she had another pick up at 6:30 which is why she called for us to be early. She said time is money and was overly concerned with her 6:30 pick up and making it back on time. She called her dispatch who sided with the driver stating she told us to be outside early. She was more concerned with the driver and not us as the customer. Now a new driver did come at 6:00 am to take us to the airport, but not without the previous lady voicing her concerns. THEN, to make matters worse she called our new driver during our ride to continue her vent and rant to him. He continued to say ok, ok, ok then hung up on her. This all happened in front of her kids. The funnier part of this incident is we own a limousine company in our own city so we understand the business inside and out. This was not handled properly and the booking should have been assigned to another driver who was available. From now on, I will book transportation separately and never be forced to use MOZIO again.”

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Posted 9 months ago

“Información clara y precisa. Puntalidad. Amabilidad del conductor y comodidad del vehiculo. Servicio excelente”

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Posted 9 months ago

“This is by far the WORST company I’ve ever dealt with in 30 years of travel. They took our money and never showed at the airport to pick us up. No response and no remedy. This is a scam and they should be out of business. We paid a reputable company for transportation and they still have our money!! BEWARE”

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Posted 9 months ago

“Une belle expérience le chauffeur à l'heure Même avant l'heure”

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Posted 9 months ago

“Driver was very attentive and helpful. Peaceful ride to the airport on a day with horrific weather. I would easily book again. Thank You!”

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Posted 9 months ago

“First time booking our car service during Christmas peak season in NYC and it is perfect!”

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Posted 9 months ago

“Très bien chauffeur très gentil”

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Posted 9 months ago

“Très bon chauffeur aller et retour merci bcp a bientôt”

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Posted 9 months ago

“A good driver, really helpful on luggage and ontime for picking up”

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Posted 9 months ago

“Rien à reprocher : conduite correcte, amabilité du chauffeur, ponctualité TB...”

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Posted 9 months ago

“The driver met us on time, at the agreed spot - drove us to our destination, both quickly and smooth. Very nice :-)”

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Posted 9 months ago

“Pleasant driving !”

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Posted 9 months ago

“Great high quality service provider. Highly skilled drivers with clean and comfortable vehicles. Clear and concise text communication to verify driver name and vehicle type and tag. Friendly and personable drivers created an atmosphere of comfort and safety.”

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Posted 10 months ago

“Olajšal nam je prvi stik s Kitajsko”

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Posted 10 months ago

“Very inviting drivers. Im definitely using them again”

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Posted 10 months ago

“Muy buen comunicación con el conductor y con la central. Puntualidad.”

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Posted 10 months ago

“Both to and from the Airport there was good communication. Both on time and no hassle or fuss. Would use again.”

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Posted 10 months ago

“It was an awesome experience. Well worth it! - Majestic Resort Guest.”

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Posted 10 months ago

“Reliable service with flexible changes.”

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Posted 10 months ago

“Outstanding service provided just after midnight from the airport to hotel in a country with a different language than mine. The driver communicated very well and drove excellently.”

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Posted 10 months ago

Mozio is rated 4.8 based on 2,255 reviews