“For years I have been shopping at Mr Price as I've always loved the different stuff but since moving to Jhb that is all changed. You have officially lost a loyal customer. I had been shopping around for a couch and decor and finely landed up at mr price where I found everything I needed, at first I was double thinking everything as for my small little family it was alot of money but because I needed the stuff I decided to buy ( worst mistake ever) since ordering the couch online through the help of the staff in the shop I have had endless problems trying to get my couch. Finely after waiting so long my couch was shipped on friday so I waited till yesterday. Yesterday morning I use your whatsapp line to find out what's happening with my couch to be told it shows city logistics is waiting to assign a driver to deliver it should be sorted by 12. I waited till 1pm and then again contacted mr price to find out and was told my couch is out for delivery so I wait and wait later message again to see what the hold up is as I had an appointment to get to and was told the driver is on the way so I wait again only to wait and wait longer to which I had to cancel the appointment making me loose money. I was then told there is a delay and I said sort it out which I was told can only be done in the morning. While this is all happening my hubby is on the phone with city logistics trying to find out what is going on and where is our couch only to be told it never ever went out for delivery. So tell me Mr Price is this how you guys work, take customers hard earned money and then not only do we get bad service but we now officially are getting lied to and I have all the messages as proof. I can understand the poor lack of service but been lied to not once but multiple times takes the cake. Also please dont come now and apologize as that will not work”
“Mr Price Thohoyandou Mvusuludzo staff is very rude. I was there today 14 November 2022, wanted to activate my Mr price Card.. but they didn't help me. They were rude instead 😭😭😭”
“I visited Mr Price Homes on 3 Nov 2022 at the Fountains Mall, Jeffreys Bay. One Francois was very helpful, I wanted curtains but they did not have the right measurements in stock, yet it was available on the online store. So Francois ordered online for me, delivery would be within 5 - 7 days, order number 202720085163. Today (8 Nov 2022) I received a call from a courier company, the guy was in some town in Limpopo with my parcel and could not find the street on the address. The address on the order is in the Eastern Cape.... So I called Mr Price Customer Care on 0800 212 535 - the girl said she's putting me through.... It took so long my airtime got depleted.... Then I tried the Whatsapp customer care service.... Got a message asking order number and name, then one saying they had many queries and would chat soon..... I waited 50 minutes before somebody responded and, as i then only saw the message 3 minutes later, before I could respond I got a new message saying the chat was ended because I was unresponsive.... The service stinks!!”
“Yoh I'm very disgusted by the service you get on mr price app.I ordered online on the 3rd of October and today is the 10th and I haven't received any update,no order number,just nothing. I thought I would get assistance on the whatsapp business account and contacting the head office but it was no use.I would advise everyone not to shop at Mr price online because the service is extremely poor.”
“Mr P had buy one get one free promotion . So I bought 20 tracksuits for R120 each and 20 beanies for R10 each for Charity. If I had paid in the shops I would have gotten 10 Tracksuits and 10 Beanies for free but because I bought online they made me pay for 20 tracksuits in full and got the R10 beanies for free. This is not fait. I spend R5000 and they not willing to help me.”
“Mr Price Online order extremely poor delivery, ordered 1 item, for a Store to Store delivery, on 30 Aug, today already 9 Sep still waiting for the delivery.
However they invoiced the account immediately. I've phoned customer care, the lady said please hold the line while I'm tracing the order, well after 30 min I hang up. For such a huge company, your online service are ridiculous. You whatsapp option is just as poor.”
“Mr price their service is very poor, my order was due on the 5th of September I haven't got my parcel, today is the 8th I tried to call their customer service to query about my order I got a stinging attitude from the ladies called Mbalientle and Busisiwe. From swearing to hanging up a phone.”
“Pathetic service even from their head office down to their stores. Their staff are rude because they know that the tail is wagging the dog.
Will never shop in any of their stores and will ensure that neither is my family and friends! I have raised a complaint till to date I have been ignored after I was sent a rude response by Njabulo Seme their Customer Support Representative”
“Mr price has the utmost disgusting fvckn service ever!
No proper staff and no proper communication in their fvckn department!
I spoke to a BONGEKA in customer service this morning about a services which I have been trying to cancel for months and all she did was send an email and ended the chat! The shittiest most disgusting, unprofessional service you can ever get!”
“2 different experiences.
1st i bought a 2 in 1 pack of T-shirt bras where one size was right and the other is marked right but is obviously 2 or 3 sizes smaller. Because its underwear they wont exchange it.
2nd i ordered online and they sent me the wrong item. Again its underwear so they wont exchange it. I complained 15 days ago and still have had no feedback.
Not one of these were my negligence, but the problem is not being fixed.
You lost a customer for life.”
“I placed an order on the 3rd of May and the parcel was due on the 6th of May. I went on the app to track it down it said *delivered* but the order wasn't delivered. I waited the whole day for my parcel. I went on mr price WhatsApp business account the agent told me it was delivered which was a lie. My items cost close to R800. I've bought at mr price online before all was well but now I'm so disappointed. I want my stuff period point blank!!!!”
“Really like to go to Mr Price Sport but I get very disappointed when the changing rooms are dirty and the door does not lock. To top it off, their toilets were also dirty and had no toilet paper. You can do better Mr Price Sport Tygervalley☹️☹️☹️☹️.”
“I went to fetch my lay-by ,I paid for it and waited for fucken 2hours for it ,I didn’t get a chance to eat or do anything ,bad customer service , I am not happy at all .”
“I don't know how many times I've had to delete and re-download the App because of how slow it is. I have now been trying to check out my items for the past 2 weeks with no luck, app just says "error" 🙄 really frustrating app if you ask me.”
“My order has been shipped for over 2 weeks and I have no tracking number or communication from the couriers. I have contacted mrp helpline for 5 days already and they just keep saying they escalated the query. For someone that works in customer service, their agents are poorly trained and at this point I feel like they are lying to me. Some just give and answer and leave the chat without me getting a chance to ask a question. I am deeply disappointed. I have never struggled so much with Mrp”
“I had ordered shoes online 2 months ago, the last message I got was "shipped" after a week of the order. Ever since, I can't even track my order, they are saying I haven't ordered even when I have proof. Don't shop online with MrP”
“The items which were delivered to me were not the same with what was advertised on website. They were not only made of wood as was advertised but of ceramic and also broken in half. I wanted to return them via currier and contacted Mr.Pr several times on website and WhatSapp. Received only generic answer on Whatsapp and nothing from Mr.Pr.
They return service looks very cheesy and smells BAD.
Won't order anymore.”
