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Multiyork Furniture Reviews

3.5 Rating 167 Reviews

60 %

of reviewers recommend Multiyork Furniture

Company Reviews

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About Multiyork Furniture:

Multiyork design, build and sell quality sofas, armchairs, dining and occasional furniture, all available to buy online or in one of our 58 stores nationwide. Our Winter Sale is now on every sofa, sofa bed, dining set and cabinet. All of our sofas and armchairs are handmade in Thetford, Norfolk and come with a 15-year guarantee, replaceable covers and choice of fabrics.

Phone:

0845 303 7134

Location:

Stephenson House 10 Stephenson Way Thetford
Norfolk
IP24 3RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the quality of the product”

Posted 6 years ago

“our first visit was very informative and we placed an order. Served by Luke”

Posted 6 years ago

“Great value for really high quality furniture. Very friendly and professional staff”

Posted 6 years ago

“Good quality product”

Posted 6 years ago

“Great service, which was very helpful. Super sofa and arm chair and all our friends and family are very complimentary about them!”

Posted 6 years ago

“Kept us upto date with progress of order. Great instore service from Louise at St.Albans.”

Posted 6 years ago

“Service and quality was great. We fitted the covers ourselves very easily.”

Posted 6 years ago

“Multiyork needs to be dragged out of the dark ages if it is to survive. DFS delivery service comes with unpack - remove packaging and take away and make sure item is put together and your happy - then an online feedback form comes out within 24 hours in case your not. Multiyork they dump it in your house make sure they have your signature then scarper ! The Reading store manager is a bully to his staff and not pleasant at all to deal with where on earth did they drag him from the 1960's - has he never heard of team spirit well his have dampened ones thats for sure - I simply cannot abide bullies.”

Posted 6 years ago

“Poor quality fillings that show dents within hours of delivery”

Posted 6 years ago

“When is leather not leather? when you buy from Multiyork. Dye comes off after 1 year of use...turns out they spray it. Be careful what type you buy and don't expect a good after sales. They use an independent company to verify faults on site and amazingly they rarely uphold a claim! Also the time ticks on the leather from the day it arrives in the warehouse....not the day you buy it or start using it...surprised they don't start the 1 year warranty on quality while the skin is on the animal! Worst leather sofa I have ever bought for quality.”

Posted 7 years ago

“Very disappointed with our new furniture. After 5 months the fabric is 'bobbling' and the sofa and footstool look years old! Multiyork arranged to send out a 3rd party inspector to look at the items and he said it was normal! He proceeded to shave the bobbles off the fabric with an electric shaver and told me that this is the usual thing to do! I've contacted Multiyork twice since the visit but have not heard back from them. I plan to take my footstool to my local store and place it outside and asking passers by to give an opinion on how old it is!”

Posted 7 years ago

“Avoid avoid avoid. We sat on the sofa in the showroom at different times over a couple of weeks. We were told in the showroom that the discount applied to the sale price was ending so duly placed our order. When I checked 2 weeks later the discount still applied. Our made to order sofa is very uncomfortable despite ordering the same model and filling as the one on display and the cushions look short. This is the last Multi York purchase we shall make despite having been customers for thirty years as there is no longer a reliable comparison to be made between the model in the showroom and the final product”

Posted 7 years ago

“Head office customer service very poor, regarding "Copenhagen wall units",both Led light transformer failed only after occasional use in 4yrs. Head office customer service price to replace transformers is over £90!!! EACH!!. A COMPLETE RIP OFF...... I purchased, online, a transformer for just over £10. How can Multiyork justify their cost. Vulnerable people would agree to their prices. The Led light transformer Multiyork supply for these units is substandard and over inflates the cost of their wall units.”

Posted 7 years ago

“The design of their sofas is good. That's all I can say that is positive about the company. The sofa we received was NOT the sofa we sat on at their showroom: the cushions were the wrong size, had massive gaps between them and the sofa, cheap fabric that went saggy after the first use with absolutely zero stain proof coating (we paid extra for that!). The company is EXTREMELY dismissive and really only makes an effort with the prospective buyers. The moment the sale is done and the full payment received Multiyork become dismissive to the point of being rude, unhelpful. They have been ignoring all our emails, I had to chase them for months to get hold of someone, who could respond to our complaint. In the end "computer said no" to all our enquiries and complaints with no offer to fix the issue or even get someone to look at their "luxury, bespoke" sofa for a second opinion. My advice - go to IKEA and save yourselves hundreds of pounds on this pile of cheap crap that is Multiyork Furniture.”

Posted 7 years ago

“Bought an Ellesmere dining table and 6 chairs 6 months ago as we loved the retro look and light oak for our dining kitchen. They are well built and sturdy, however, all items have changed and darkened to an orange colour within 6 months and and none have been in direct sunlight. I understand that wood mellows with age, but surely not so quickly. No longer the light oak that we both loved and thought we were buying. Very disappointed.”

Posted 7 years ago

“I have received substandard furniture not once but three times !! still awaiting a full refund”

Posted 7 years ago

“Order process enjoyable, communication faultless, delivery excellent”

Posted 7 years ago

“No problem with delivery or customer service but the Garrick armchairs and covers very disappointing. The armchairs don't offer any comfort at all and the covers which we were told could have light dirt removed with baby wipes didn't work very well and washing was arduous again with very disappointing results. These armchairs were expensive waste of money. I would gladly pop them down the dump if I could afford to replace them.”

Posted 7 years ago

“Loved the service and personalisation - never thought we would have it pre Xmas when first looking and it actually got delivered a week earlier than when they said it would be. Really happy and looking forward to Jan 2017 sitting on my sofa!”

Posted 7 years ago

“We were allowed plenty of time to look round, and were not rushed to make a decision. Staff were helpful and knowledgeable.”

Posted 7 years ago

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Multiyork Furniture is rated 3.5 based on 167 reviews