myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 869 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you so much I absolutely love them”

Helpful Report

Posted 4 years ago

Dear Elizabeth Thank you for taking the time to leave us a review. We are happy to hear your feedback! We look forward to hearing from you again.

Posted 4 years ago

“The Smok Nord 2 does exactly what it says on the tin, delivers a good amount of vapour and flavour. The item was quickly dispatched and the bottle of free juice was greatly appreciated 😊”

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Posted 4 years ago

Dear Beverly Thank you for taking the time to leave us a review on our service. We appreciate your insight as it helps us improve our customer service. I'm glad to see you are enjoying your vaping experience with your new purchase. Should you need any assistance, please do let us know.

Posted 4 years ago

“Quick dispatch and delivery”

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Posted 4 years ago

Hi Jen Thank you for your feedback on your experience with us online. We look forward to hearing from you again.

Posted 4 years ago

“I really like Cigara juice but I'm very disappointed that apart from a 10% discount we're still not receiving any membership benefits. With the 10% it's still more expensive than the shop price and we can't accumulate points. It's been nearly a year now and I think at least membership could have been suspended or there should be a way to earn points when the shops are closed.”

Helpful Report

Posted 4 years ago

Dear Sheryl Thank you for taking the time to leave us a review on your experience with us. Our Membership club is an in-store only service. At this time we are offering free shipping and 10% off for our members. We are currently working on making our membership club available online and further improving this to give more benefits to our customers. Please do get in touch if you need any further assistance.

Posted 4 years ago

“Fast, easy and brilliant!”

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Posted 4 years ago

Dear Shannon Thank you for your feedback. We are glad to see that you have had a good experience with us. Please do get in touch if you need any assistance. We look forward to hearing from you again.

Posted 4 years ago

“Easy to sort what I wanted, quick response regarding my order, dispatched quickly, arrived on time.”

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Posted 4 years ago

Dear Colin Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do let us know if you need any assistance.

Posted 4 years ago

“Top class , know there stuff”

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Posted 4 years ago

Hi Paul Thank you for taking the time to leave us a review. We appreciate your feedback. Please do let us know if you need any assistance.

Posted 4 years ago

“Excellent shopping experience!”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“Ordered in the evening and was there the next day!! Wonderful service. Will order again when the supply is low.”

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Posted 4 years ago

Hi Robert Thank you for taking the time to leave us a review. We appreciate your feedback. I'm glad to hear that you have had a great experience shopping with us online and that you received your order quickly. Please do let us know if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Got my order within 2 days! Excellent service”

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Posted 4 years ago

Hi Helen Thank you for taking the time to leave us a review. I'm glad to hear you have had a good experience with us and received your order quickly! We look forward to hearing from you again.

Posted 4 years ago

“Very good service didn't take long to deliver very happy.”

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Posted 4 years ago

Hi Patricia Thank you for leaving us a review. I'm glad to see that you are happy with the service and received your order in a timely manner. Please do let us know if you need any assistance.

Posted 4 years ago

“Recommended! Good quality and quick delivery service”

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Posted 4 years ago

Hi Gabriele Thank you for your feedback on our service. We appreciate your insight as it helps us to build our customer service. We look forward to hearing from you again.

Posted 4 years ago

“Getting expensive now, no loyalty bonus’s or refund for wear and tear on my letterbox? Still happy though”

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Posted 4 years ago

Dear Keith Thank you for your feedback on your experience with us. We appreciate your insight as it helps us improve our customer service.

Posted 4 years ago

“God service as usual”

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Posted 4 years ago

Hi Lauren Thank you for taking the time to leave us a review. We look forward to hearing from you again.

Posted 4 years ago

“Good service, quick delivery”

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Posted 4 years ago

“Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and customer focused which is more than you get from most Internet shopping services, well done.”

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Posted 4 years ago

Hi Amy Thank you for taking the time to leave us some feedback on your experience. Glad to hear that we got your issue resolved and your order has now reached you. Please do let us know if you require any further help.

Posted 4 years ago

“Good product and quick delivery”

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Posted 4 years ago

Thank you for taking the time to leave us a review.

Posted 4 years ago

“Excellent service, always super fast delivery and great customer service”

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Posted 4 years ago

Dear Laura Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do let us know if you need any assistance and we will be more than happy to assist.

Posted 4 years ago

“great and quick service.”

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Posted 5 years ago

“Excellent service if shop was open I would go there have use product for years”

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Posted 4 years ago

Dear Mary Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience. If you have any queries, please feel free to contact us and we will be more than happy to help.

Posted 4 years ago

myCigara is rated 4.6 based on 869 reviews