MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,736 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake Boots, Liars and worst customer service. Please stay away or you will regret”

Helpful Report

Posted 2 years ago

“Terrible return policy. 14 days for a christmas gift? Seriously? Stick with zappos, ugg website or amazon. Will never buy from a no-name retailer like this again!”

Helpful Report

Posted 2 years ago

“I have tried to contact anyone within the company to exchange sizes. I have not been able to get through to anyone. Very disappointed with this company.”

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Posted 2 years ago

“My order only took a couple of days to be fulfilled. Tracking was available so one could see the progress to delivery. Additionally, the price was right. I would certainly do business with My Cozy Boots in the future.”

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Posted 2 years ago

“We are daily wearers of Ugg boots for many years. The boots were purchased in November, opened at Christmas and worn inside our home over the last 3 days. The quality is noticeably inferior to our many existing pair, thinner in lining and outer layer, showing signs of visible wear. Requesting a return, MyCozyBoots declined stating their return policy is 14 days (of purchase) and unused. We are suspect of the boots from this vendor and recommend purchasing elsewhere.”

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Posted 2 years ago

“Very good boots”

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Posted 2 years ago

“I placed an order for the holidays which I received on November 30th. The size was too large and the company wouldn't let me exchange it. I can't believe they wouldn't extend the exchange policy during the holidays. I won't do business with them again!”

Helpful Report

Posted 2 years ago

“The product arrived as described but when the gift didn’t fit and I went to iissye and exchange on 12/26/22, the day after it was given, and found out there is only a 14 day return / exchange policy. The email sent was returned almost immediately and they agreed to exchange them for another size. There is a $20 fee for the flat fee which is outrageous. I only recommend buying here if you know the exact size of what you want and not purchase a gift.”

Helpful Report

Posted 2 years ago

Hello Melissa, There is NO FEE to exchange the boots. The customer does pay return shipping on returns and exchanges and we simply offer to purchase a return label from us at a discounted commercial rate of $20. However, as our return instructions clearly say, the customer is most welcome to purchase a label directly from USPS, UPS or FedEx at their standard shipping rates.

Posted 2 years ago

“My daughter likes it”

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Posted 2 years ago

“I ordered one pair of boots.I love them very much.Very comfy and cozy.Very fast delivery!!!!Love you guys!!!”

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Posted 2 years ago

“Ordered and arrived wuickly!”

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Posted 2 years ago

“My Cozy Boots had the best price for Uggs and exactly what I was looking for. Their website is easy to use and they shipped it for free and it arrived shortly after I ordered it. Great store.”

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Posted 2 years ago

“These are so comfy but they didn't have a good box and there was a red stain on the inside of one the slippers. But overall good price since I they're sold out on the UGG website.”

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Posted 2 years ago

“Very quick delivery.”

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Posted 2 years ago

“We were very happy with the purchase of the Mini Uggs. They were received in a timely manner and were a good price.”

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Posted 2 years ago

“My daughter loves them! Perfect fit...so warm and cozy.”

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Posted 2 years ago

“I never leave reviews, but buyer beware!!!! The UGG mini II boots I ordered were already separating at the seam upon delivery. I returned them and requested my $18.50 shipping charge be reimbursed. I was replied to with a snarky e-mail that the boots were not faulty as I had “alleged” and that return shipping charges for “buyer remorse” is buyer’s responsibility. I couldn’t believe how condescending this e-mail was. I did not have buyers remorse at all. I wanted those boots; but I wanted a pair that wasn’t already separating at the seam. I actually had to search everywhere to find another pair that I ended up paying a higher price for. Plus the sunk cost of the return shipping to this horrible business. Their customer service is terrible. Don’t buy from this company!”

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Posted 2 years ago

“I live in new jersey, the boots arrived right on time before I left for school the following day! Definitely recommending this site around!”

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Posted 2 years ago

“My Cozy Boots is amazing. They have really great prices and inventory that other stores do not have. I ordered the wrong size and they worked with me in providing the right size. Will definitely be placing additional orders with them.”

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Posted 2 years ago

“It’s the más Best Buy ever in my life 😀😀😀😀”

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Posted 2 years ago

MyCozyBoots is rated 4.6 based on 2,736 reviews