My Phone Support Reviews

4.8 Rating 3,323 Reviews
96 %
of reviewers recommend My Phone Support
4.8
Based on 3,323 reviews
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read My Phone Support Reviews
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Phone:

1-877-327-8721

Email:

support@consumersoft.com

Location:

41 Madison Avenue, 31st Floor
New York
10010

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If they are scammers, they got me today. i gave access to my computer. Now what do I do? I do my banking on here, am afraid to shut my computer down incase something gets added. I need to check my bank account but am afraid to now too. They fixed my issue which was a locked screen yelling at me. I did not put the info in there but looked up what I thought was a microsoft help site. they were foreign but I understood them well enough for a change. Thought Indian which I think may be legit. how can i correct this
Helpful Report
Posted 5 years ago
Hi Therese, Do not worry - we are not scammers. I'll have someone from our support team reach out to you with any questions you may have. Our goal is for each customer to receive outstanding service.
Posted 5 years ago
The day after I bought your $249.95 service and you "fixed" my computer, my favorite game (Chess Titans) stopped working properly. It took more than 2 hours for the technician to get it working right again, of course while I was wasting my time sitting in front of the computer the whole time. Also, the original issue I called about the night of purchase was not fixed; rather, it was made worse by my not being able to change my email password because your technician didn't realize my alternate email (security info) did not have to be a working address, so he prompted me to delete it. An unauthorized person had gotten my password and all I wanted to do is change the password. This should not have taken a superior intellect to accomplish. Also, I don't remember being informed of an additional monthly charge of $18.95. I am very dissatisfied with your product and demand a full refund immediately.
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Posted 7 years ago
It takes forever to get issues resolved. I had an issue where my email acct was not sending and spent 5 hours on the phone trying to get it resolved. He called me back the next day saying it was resolved, but he had changed my acct from an IMAP to a POP and therefore all my email folders were gone. Then another tech had to clean that mess up which took another 5 hours. Every time I call with a problem, I need to count on a minimum of 5 hours which is enough to make me want to go buy an Apple Computer.
Helpful Report
Posted 7 years ago
My Phone Support is rated 4.8 based on 3,323 reviews