My Phone Support Reviews

Name: My Phone Support
Address: 41 Madison Avenue, 31st Floor, New York
Rating: 4.80

4.8 Rating 3,323 Reviews

96 %

of reviewers recommend My Phone Support

Company Reviews

Questions

Metrics

4.8

Based on 3,323 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-877-327-8721

Email:

support@consumersoft.com

Location:

41 Madison Avenue, 31st Floor
New York
10010

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My Phone Support 5 star review on 18th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“computer repaired”

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Posted 6 years ago

“Amritpal Singh had me go turn off the modem and PC when it lost connectivity. I could have gone to this trouble myself. The phone was still getting WIFI so I think it was a computer problem, not one that required physically resetting the modem. That's a lot of trouble. The modem is on another floor. His English is also very hard for me to understand. He was very professional and put up with my slowness very well. I may terminate this service.”

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Posted 7 years ago

“Aditi Paravan helped very much”

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Posted 7 years ago

“Good job. Very pleased.”

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Posted 7 years ago

“Service was fine. Thank you!”

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Posted 7 years ago

“The support staff were very polite.”

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Posted 7 years ago

“OH I loved it an am very,very happy. all complete...thank you, thank you, THANK YOU!”

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Posted 7 years ago

“he solve the problem”

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Posted 7 years ago

“We think it will be okay.”

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Posted 7 years ago

“removed unwanted programs from my computer”

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Posted 7 years ago

“i guess I should get a bit more for the money.”

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Posted 7 years ago

“My issues were finally resolved but it took 4 1/2 hours of staying online with the technician. It appears that much of the time was spend on researching resolutions. Perhaps more seasoned technicians need to be brought in. Each time I call for support I have to plan to be involved in the resolution for a minimum of 2-3 hours. That is not what I'm used to with other support services.”

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Posted 7 years ago

“it took several days to finally resolve the problem. However, Mr. Jeelani was very patient, and learned a great deal throughout the process. For me, it was also being patient ... but then, that's the nature of this business: trial and error. If I have another issue on my computer, I will hope that I can find Mr. Jeelani to work on it. He was polite and never lost his cool when things didn't work the first time. Hurrah to people like this!”

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Posted 7 years ago

“problem solved”

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Posted 7 years ago

“fixed the issue”

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Posted 7 years ago

“It took three hours to do a simple malware check. ridiculous waist of my day”

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Posted 7 years ago

“I I received outstanding service from the "My-Phone-Support" Technician, Ms. Kiran Teotia, on 7-31-2016. She not only was patient and courteous in assisting me but also was so professional in helping me, as a "non-techie," to follow the steps on my computer, to allow her to make the necessary repairs (restoring Internet services; and, ridding my Outlet e-mails of an annoying "pop up," "Headers not installed." Ms. Teotia never became upset, when I, repeatedly, did not understand some simple task, which an experienced computer-user would have been able to accomplish, readily.”

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Posted 7 years ago

“this is the 5th time with the same problem. i hope it is fixed this time”

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Posted 7 years ago

“did a good job with mypc”

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Posted 7 years ago

“The techs that I spoke with, noted by name below, were extremely knowledgeable, courteous, and patient. When I called, I spoke with Raj; a wonderful young lady who gave excellent assistance and sold me on your product. Raj transferred me to "Abby." Abby is what I would label a "BEYOND knowledgeable technician;" a total pleasure to speak with. If I were their manager, I would give them top-dollar for their job performance and remarkable customer service skills; that's a rarity in today's world! A LOT of companies could learn the value of good customer service from these two technicians. Outstanding people, outstanding product, outstanding service! Thank you. Kathie”

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Posted 7 years ago

My Phone Support is rated 4.8 based on 3,323 reviews