Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Would have been higher if gift was sealed in plastic. As it wasn't and I wasn't home when delivered the box was soaked through and as such the chair was soaked and took me 2 days to dry out. Disappointed as have had no issues previously”

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Posted 7 months ago

Hi, thank you for taking the time to leave this feedback. We’re very sorry to hear that your order was affected by the weather and arrived in this condition. We completely understand how disappointing that must have been, especially given your positive experiences with us in the past. Please do get in touch with our customer service team so we can look into this and help resolve it for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I have just received 2 of the build your own mini back packs in cord material for my twin granddaughters and I was disappointed. The material was creased and the name personalisation was stuck on and I was expecting it to be embroidered as I have had in past orders. I think this product is way overpriced for the quality received.”

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Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Still havent recieved it yet?”

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Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still not recieved the product and no alternative has been suggested.”

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Posted 7 months ago

Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“First order came with the personalisation on box and card squint and second order came with the personalisation missing from front of box. I had to email twice only consolation was 2 new boxes were sent out express delivery but will not order from here again.”

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Posted 7 months ago

Hi, we’re sorry for the issues with your order, but we’re glad we were able to resolve it and send out replacement boxes via express delivery. We hope you might give us another chance in the future so we can provide a smoother experience and show improvements. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still haven’t received my items and there’s been no update in over a week.”

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Posted 7 months ago

Hi, we’re so sorry to hear that you haven’t received your items. We’re looking into this for you. Please get in touch with us so we can resolve the issue as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still waiting for delivery of my order, over 2 weeks, I would never of ordered had I known you used Evri. This wont be received this year, if at all!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Delivery was left out in the rain all day and items were missing. Simply sent out anothet giftbox after having to prompt several times”

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Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“I wanted box personalised, with babies name and date of birth. Only came with date of birth.”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“Item did not arrive within the specified time scale so had to ask for a refund through PayPal, very disappointing”

Helpful Report

Posted 8 months ago

Hi, thank you for your review! We’re very sorry to hear about your disappointment. A dispute was filed while your order was still on its way, and since you requested a refund, our customer service team stopped the order. We appreciate your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Have not received my order yet so cannot give a fair review.”

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Posted 8 months ago

Hi, thank you for your review! We hope your order has now arrived and that you’re happy with it. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Very disappointed with the quality of the hooded towel that we purchased. It's out first time purchasing from My 1st Years. We did contact the company but clearly they are happy with the quality of product that they sell. For the cost of the towel it's extremely disappointing. 2 star awarded as the actual personalisation has been done well and does look nice.”

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Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“The product was lovely,but disappointed it wasn’t personalised,I had problems trying to add my grandsons name on the order ,when I pointed this out it wasn’t rectified,it seems no one checks the order the type and colour off the writing was on the order but the name wasn’t,the box and card inside was personalised .It has put me off making another purchase.”

Helpful Report

Posted 8 months ago

Hi, thank you for your feedback. We’ve looked into your order and can confirm that the name was not requested or paid for at the time of purchase. We did, however, offer you a replacement free of charge if the product was returned, but we never received a response from you regarding this. Thanks! Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“Poor/ no proper instructions resulted in our purchase being not what we wanted. Had to push to get a replacement which was eventually done.”

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Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“I ordered a rocking chair and a personalised bible. The rocking chair arrived without all of the correct screws and the cover around the box for the bible is peeling away and bubbling where it hasn’t been wrapped well. It’s very disappointing when they’re special gifts and I’d spent a lot of money on them.”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“I bought £80 n more was asked to choose a teddy it never came with my order and said % off on next order but code was never applied?”

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Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“Thought the gift I bought was very poor for the cost”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“I still haven’t received the parcel with my order therefore it is hard to review the product.”

Helpful Report

Posted 8 months ago

Hi, we’re sorry for the delay and any inconvenience caused. We can see that your parcel was delivered today, so it should be with you now. Please let us know if you experience any further issues. We’re happy to help! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Box came damaged which I appreciate will be Evri’s fault but spent £80 on a chair for it to come with half the plastic bag fallen off therefore some dirty marks on the product. No padding around the chair to refrain from getting damaged in transit. Happy with the product itself but not with how it has been packed and delivered.”

Helpful Report

Posted 8 months ago

Hi, thank you for your feedback. We’re glad to hear you’re happy with the chair itself but we’re very sorry about the packaging and delivery issues. We appreciate your comments and will pass them on to review how we can better protect items in transit. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“My package still has not been delivered and there have been no tracking updates in a week”

Helpful Report

Posted 8 months ago

Hi, thank you for your feedback. We’re very sorry for the delay. It appears your package was lost, and a full refund has already been processed. We will pass your feedback to the relevant team to ensure it does not happen again. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

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