My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,939 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

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My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed parcel and when it arrived it was badly damaged. Very disappointed”

Helpful Report

Posted 3 months ago

Hi, we’re so sorry to hear that your parcel was delayed and arrived in a damaged condition. We completely understand how disappointing that must have been. We can see that a replacement gift box was sent out to you via express delivery, and a store credit was also applied as an apology for the inconvenience caused. We truly appreciate your patience and understanding, and we hope this helped to put things right. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Disappointed as I keep accumulating points but they cannot be used concurrently with the sale items do in effect they are wasted. More competitors on the market with nice personalised items and cheaper. My 1st years losing the edge. Boxes despatched with items are full and mostly broken. Poor customer service”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re sorry to hear you feel disappointed. Our rewards points can certainly be used; however, as outlined in our Terms & Conditions, they cannot be combined with other offers or sale items. We’re also very sorry to hear about the issue with the gift box. If any item arrives damaged, please contact our customer service team and we will arrange a replacement to be sent out on express delivery. We appreciate your comments and will take your feedback on board. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Sent wrong bag and then I had to waste my own time sending back in order for them to issue a replacement out - so now likely the order won’t be here in time for my nieces first day of nursery. Not great service and have a quality control issue.”

Helpful Report

Posted 3 months ago

Hi, we’re very sorry to hear about your experience and understand how frustrating this must have been. We apologise that the design was missing from the original item. This has been passed on to our relevant team to review. As per our process, the item does need to be returned to us before we can proceed with a resolution, such as a replacement. We appreciate your feedback and are sorry again for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“My item came damaged and when requesting a partial refund..the company instead provided a £20 voucher to spend in store within 6 months..encouraging me to spend more money with the company. The store is pretty expensive, and I would have to spend £50 to get free delivery. Wasn’t the best outcome, and the decent thing to do..would’ve have been to offer the partial refund as requested.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re very sorry to hear that you were disappointed with the outcome. We completely understand your concerns and appreciate you sharing your experience. While we do not offer partial refunds, we did provide all available options in line with our policy, including returning the item for a full refund, a replacement, or accepting a store credit. We’re sorry that the options offered did not meet your expectations on this occasion, but we truly value your feedback and will take it on board. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Too expensive for the poor service I received. The “luxury” gift box was all split and broken and my items weren’t posted for a week until I had to contact customer service!”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise that the luxury gift box arrived damaged and that there was a delay in dispatching your order. This is not the level of service we aim to provide. We are currently experiencing a high volume of orders and are working hard to get through them as quickly as possible, but we understand how frustrating this must have been. We truly appreciate you bringing this to our attention, and we will pass your feedback on to our team to help improve both our packaging and dispatch processes. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Disappointed it wasn’t personalised on the jigsaw, only the bag it gets stored in.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re really sorry to hear you were disappointed. We do try to make it clear in our product description that the personalisation is applied to the storage bag rather than the jigsaw itself, but we understand this may not have been as clear as it could have been. We truly appreciate your comments and will take them on board to help improve our communication. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Love your products, but, disappointed with the free gift box. If you order a few items your company put them in one large gift box, even though the gifts are for different children. I’m aware that you can buy extra boxes or pay posted if you order the items separately. Your gifts are expensive and the gift packaging should be provided for each item without extra cost. This has had an effect on me using your company”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback and for your kind words about our products. We’re sorry to hear that you were disappointed with the gift box policy. We provide one complimentary gift box per order. If you would like additional gift boxes for separate items, these can be purchased during the checkout process. We do appreciate you taking the time to share your feedback, and we will be sure to pass your comments on to the relevant team for consideration. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“the bag is amazing and great but unfortunately the bag is quite small and doesn’t fit a lot of stuff in it,”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind words. We’re really glad you think the bag is amazing! We’re sorry to hear the size wasn’t quite what you expected. We do include the full measurements in the product description so customers can make an informed decision before purchasing, but we appreciate your feedback and will keep it in mind as we improve our listings. Thanks again for your support. Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Although the dressing gowns are beautiful, I'm disappointed they were packaged together as it was clear i bought separate items for different children.”

Helpful Report

Posted 5 months ago

Hello, we’re sorry for any disappointment. We do include one complimentary gift box per order. If you’d like to gift items separately, additional boxes can be selected and purchased at checkout. Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Poor service. Item took 2 weeks to arrive, which was after the event it was needed for. No updates on the delay. Shocking!”

Helpful Report

Posted 5 months ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We understand the importance of timely delivery and regret that we were unable to meet your expectations in this instance. At My 1st Years, we always strive to provide the best service possible to our valued customers. We understand that certain orders may be time-sensitive, and we recommend choosing our express delivery service for urgent needs. This option ensures quicker delivery and can help meet your deadlines more effectively. Your satisfaction is of utmost importance to us, and we are committed to improving our services based on valuable feedback from customers like you. Please feel free to reach out to support@my1styears.com with the subject 'Feefo - Shannon' with any further comments, concerns, or suggestions you wish to share. Shannon- My 1st Years Management Team.

Posted 5 months ago

“The item I bought, a music box, really is not of great quality. Yes, it looks cute, but you can easily spot many defects - wood chipped, colour not precise, and the music sounds quite scratchy.”

Helpful Report

Posted 6 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Delivery took 10 days more than expected”

Helpful Report

Posted 6 months ago

Hi, we’re sorry to see that your order was delayed. It was sent out before the expected delivery date, but it looks like the courier experienced some delays along the way. Thank you for your patience, and we’ll be passing your feedback on to the courier to help improve future service. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Ordered two sets of headphones with personlisation for my granddaughters. However within 24hrs of receiving the names started to rub off.”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that the personalisation on the headphones started to rub off so quickly. We completely understand how disappointing this must be. Thank you for sharing your feedback; we will pass this on to our team to help improve our products. We can see that our customer service team has already been in touch and offered a resolution, and we hope this helps to make things right. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I still haven't received my parcel. I'm sure the quality of the product is really good, just wish it was here so I could see for myself”

Helpful Report

Posted 7 months ago

Hi, thank you for your review, and we’re very sorry for the delay. It looks like your order is being returned to us. Please get in touch with our Customer Service team with your order details so we can resolve this for you as quickly as possible. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“I chose the wrong colour by mistake so I emailed and was sent two confirmation emails from Krisha customer services agent stating the order was cancelled and that I’d be receiving a refund but order went through without a refund in wrong colour”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We can confirm that your order has been cancelled and a refund has been processed as requested. We’re sorry for any confusion caused and appreciate your patience. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Unfortunately I am very disappointed with my purchase, I bought a toy box last year for my granddaughter and it was beautiful but this year I have bought one for my grandson and it has screw holes in the top of it which look awful and not like the picture on your website”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback. We’re very sorry to hear that you’re disappointed with the toy box. Please note that we are unable to provide plastic caps for the screw holes, as we had to eliminate small parts to minimise any potential danger for little ones. We appreciate your feedback and understand your concerns, and we’re sorry that this aspect impacted your experience. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“I have no idea about the quality of the item. I have not received it, I even paid for the fastest delivery option, it is now over 10 days since i ordered and still no sign of my item. The childs birthday, for which this item was a present, has passed and the family returned to their home in Italy. No possibility of me gettting the present to them.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. According to our records, this order has been delivered. If you have not received the parcel, please get in touch with our Customer Service team with your order details so we can investigate this further and assist you. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“2 faulty bags! Ordered a bag for my daughters birthday, only for one of the letters to be put on backwards and completely different colour to advertised on website, I was then told it is supposed to be like that and the customer service sent me the Font sheet of what it was supposed to look like- I was correct, it's on backwards. When realising their mistake then sent me a new bag, but the replacement had the correct lettering but missing the embellishment. So waiting to see if they will send me a correct one. Hopefully 3rd time lucky. The bag itself is nice, and delivery arrived quickly. Would be 5* if it was correct.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry that your experience with the personalised bags has not gone smoothly. We completely understand how frustrating it must be to receive items with errors, especially for a special birthday gift. We’re glad to hear that you’re happy with the bag itself and that delivery was quick. Please be assured that your comments have been shared with our team to help prevent this from happening in future, and we hope your replacement item meets your expectations. We appreciate your patience and understanding. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Luckily damage is on inside of the bag so not noticeable. But makes me question the quality of the item. Made in China. Otherwise items are cute and bought in sale, would have been very expensive otherwise for what they are.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re glad to hear that you like the items and that the damage is not noticeable. We understand your concerns regarding quality and price, and we appreciate your comments, as they help us continue to improve our products and service. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“My 1st year box was damaged and this was very embarrassing as it was a gift to someone”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your box arrived damaged, especially as it was intended as a gift. We’ll be passing your feedback on to our team to help ensure this doesn’t happen in future. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

My 1st Years is rated 4.4 based on 3,939 reviews