My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,939 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

Write Your review

Tell us how My 1st Years made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed as the delivery of my products took far longer than stated meaning they hadn’t arrived by the time that I was seeing friends to gift the products. This order included a voucher that I had been given by my1styears from a previous order as the quality of the product I’d ordered wasn’t as expected (the colours of the bag were very different to the images on the website). So overall, a disappointing experience and I’d probably look elsewhere if ordering personalised gifts for children”

Helpful Report

Posted 3 weeks ago

“Received my gift box torn. Was unable to use.”

Helpful Report

Posted 1 month ago

Hi, we're very sorry to hear that your gift box arrived torn and that you were unable to use it. Please get in touch with our Customer Service team with your order details, and we'll be happy to look into this for you and work towards a resolution as quickly as possible. We sincerely apologise for the disappointment and inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“I loved the bag for my wee boy it was so lovely and felt nice quality. I wish the same could be said for the wooden car garage that was awful. Not worth £3 let alone £30. Usually never have a problem with MFY and have ordered from them for 6 years. But the quality went down hill this order.”

Helpful Report

Posted 4 weeks ago

Hi, thank you for taking the time to leave a review and for your continued support over the past six years. We're delighted to hear that you loved the bag for your little boy and that you were happy with its quality. However, we're very sorry to hear that the wooden car garage did not meet your expectations. Please get in touch with our Customer Service team with your order details, and we'll be happy to look into this for you and work towards a resolution. Thank you again for your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Lovely products but you only get one huge box with your order and I ordered multiple small presents. I don’t know why they don’t have a small box option as the items came completely unpackaged and looked strange wrapping them up. Was clear they weren’t used as they had names on but I think smaller box options even if you have to buy them would be much better”

Helpful Report

Posted 1 month ago

H, thank you for your review. We are sorry to hear that the packaging did not meet your expectations. We provide one complimentary gift box per order, regardless of the number of items purchased. Additional gift boxes can be added and purchased during the checkout process if you would like individual items packaged separately. We appreciate your feedback regarding smaller gift box options and will ensure your comments are passed on to the relevant team for consideration. We are pleased to hear that you loved the products themselves and thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Puzzle much smaller than expected”

Helpful Report

Posted 1 month ago

Hi, thank you for your review. We're sorry to hear that the puzzle was smaller than you expected. We understand how disappointing this can be when a product doesn't match your expectations. We do provide the product dimensions within the item description to help customers make an informed purchase, but we appreciate your feedback and will take it into consideration as we look for ways to make product information as clear as possible. Thank you for taking the time to share your thoughts with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Bought two bags for my son for nursery. Had to buy two because the usage guide for their bags is incredibly misleading - first bought a mini backpack as he’s not even 1 yet, but it was so small it barely fit his spare change of clothes. As it was personalised, I had to buy the second (medium) bag which has been useful. Product quality has been okay. Very quick shipping the first purchase but slow the second, despite choosing the same option at checkout.”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to share your feedback with us. We’re sorry to hear that the mini backpack was smaller than expected for your needs. We do provide the dimensions for all of our backpacks on the product pages, however, we completely understand your comments regarding the sizing guidance and we will pass your feedback on to the relevant team to see how we can make this clearer for customers in the future. We’re pleased to hear that the medium backpack has been more useful for nursery and that you were happy with the product quality overall. Regarding delivery, standard shipping times can occasionally vary slightly depending on courier demand and processing times, and we’re sorry that your second order took longer to arrive despite selecting the same shipping option. Thank you again for your honest feedback and support. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Lovely blanket but luxury box was ripped at two corners even though the outer packaging for delivery was in fact fine.”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We’re delighted to hear that you loved the blanket, however, we’re very sorry to hear that the luxury box arrived damaged. We completely understand how disappointing this must have been. Your feedback will be passed on to the relevant team, so this can be reviewed further with our packaging process. Thank you again for taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“- Delivery was supposed to be 3-5 working days but ended up taking 6 so didn't come in time for party. - Product was too small for 18-24 months. Luckily I got this for a 12 month old as it only just fits him and he is a small to average size baby. - Quality of the product and embroidery is good.”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to leave your feedback. We are very sorry to hear that the delivery took longer than expected and that the item did not arrive in time for the party. We completely understand how disappointing that must have been. We also appreciate your comments regarding the sizing. Customer feedback like this is extremely valuable and we will ensure your comments are passed on to the relevant team for future review and consideration. However, we are pleased to hear that you were happy with the quality of the product and embroidery. Thank you again for sharing your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“The ruck sack is beautiful. However, it seems too big for my 5 year old . I have adjusted the straps to try different ways but the bag just sits too high and reaches her head. These medium sized bags definitely need a chest strap on them.”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to leave your feedback. We’re so pleased to hear that you think the rucksack is beautiful We are sorry to hear that the fit was not quite right for your 5 year old, despite adjusting the straps. We also really appreciate your suggestion regarding adding a chest strap to the medium-sized bags. Feedback like this is incredibly valuable and will be passed on to the relevant team for future product consideration and improvement. Thank you again for sharing your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I have been a regular customer with My 1st Years for the last 6 years. However my recent purchase of a wooden picnic shape sorter has been disappointing. The product was recommended for 12 months +. However when my 1 year old started using it and biting on them, the paint started coming off..this happened within 5 mins of giving her the toy. I expect more care to be taken in designing the products and make them safer for babies.”

Helpful Report

Posted 2 months ago

Hi, thank you for taking the time to leave your feedback and for being a loyal customer of My 1st Years for the past 6 years. We truly appreciate your continued support. We are very sorry to hear of your disappointment with the wooden picnic shape sorter and we completely understand your concerns after noticing the paint coming off during use. Please be assured that all of our products undergo safety testing in line with relevant standards, and the paint used on our toys is non-toxic and considered safe for children. However, we absolutely appreciate your concerns regarding durability and quality, especially for products designed for young children. Your feedback has been passed on to the relevant team for further review and consideration, as customer comments are extremely important in helping us continue to improve our products. Thank you again for sharing your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Lovely walker, which our granddaughter loves. Some parts were missed in 1st delivery, but 1st years sent them on seperately and all was well.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your lovely review. We’re delighted to hear that your granddaughter loves her walker! We are sorry that some parts were missing from the initial delivery. We’re pleased to hear that the issue was resolved quickly and that the missing parts were sent separately for you. Thank you again for taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I liked the product, but the box it came in was really beaten up, with tears and dents all over. It would definitely make me think twice about ordering if wanting a premium vibe”

Helpful Report

Posted 2 months ago

Hi, thank you for taking the time to leave your feedback. We’re pleased to hear that you liked the product itself. However, we are very sorry to hear that the presentation box arrived damaged with tears and dents. We completely understand your disappointment, especially when expecting a more premium gifting experience. Your comments regarding the packaging and presentation have been passed on to the relevant team for review and improvement, as customer feedback is extremely important to us. Thank you again for sharing your honest feedback with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“It was stolen on my doorstep as the evri courier just left it there. Sadly no present for my nephew”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to hear this and completely understand how upsetting and disappointing this must have been, especially as the gift was for your nephew. Please get in touch with our customer service team and they will be happy to look into this further and help resolve the issue for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“After a long delivery time due to damage. From courier item had to be sent back when I eventually received the parcel the blue 1st years box was damaged - this was a gift for first birthday so disappointed and no time to send back - the item itself was fine”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We are pleased to hear that the item itself arrived safely and that you were happy with it. However, we are very sorry to hear about the delivery delays and that the blue My 1st Years gift box arrived damaged, especially as this was a special first birthday gift and you did not have enough time to arrange a replacement. We completely understand your disappointment. Your feedback is appreciated and will be passed on to the relevant teams for review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The items were really good well made. My only issue was the delay in the delivery.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We’re so pleased to hear that you were happy with the quality and craftsmanship of the items. We’re very sorry for the delay with the delivery and understand how frustrating this can be. We appreciate your patience and will continue working to improve our delivery experience for all customers. Thank you again for your support and for taking the time to leave a review! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The delivery time was far too long and the gifts didnt arrive in time so I didnt get to see them”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your disappointing experience and we completely understand your frustration regarding the delay and the impact this had on your gifting plans. Unfortunately, we did experience delays following the bank holiday period due to a particularly high volume of orders, and we sincerely apologise that your order was affected by this. Customer feedback is extremely important to us, and we will ensure your comments are passed on internally for review so we can continue improving both our service and customer experience. Thank you for taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The backpack is very cute, I have had my eye on it for over a year at this point. The quality is fine, but not great for the price to be honest, even though we got it on sale, that's still around £25 for a kid's backpack. There's lots of loose threads on the backpack itself and the embroidery for the name.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really pleased to hear that you think it’s very cute. We’re sorry to hear, however, that you were disappointed with the overall quality and finishing details, particularly regarding the loose threads and embroidery. Your feedback is very important to us and we will ensure your comments are passed on to our product and quality teams for review and consideration. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Item was apparently nice but paid for 3-5 day delivery and item wasn’t even dispatched until day 8, with no notification that it would be delayed. Not ideal for a gift as it missed the birthday.”

Helpful Report

Posted 2 months ago

Hi, we’re really sorry to hear about your experience. We completely understand how disappointing this must have been, especially as the item was intended as a birthday gift. The delay in dispatch and the lack of communication are not the level of service we aim to provide. We did experience some unexpected delays at the time; however, this should have been clearly communicated to you, and we apologise that it wasn’t. Your feedback is very important to us and will be shared with the team to help improve both our dispatch times and communication going forward. Thank you for taking the time to leave your review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Wasn’t as big as I thought. Excellent quality”

Helpful Report

Posted 2 months ago

Hi, thank you for your review! We’re really pleased to hear you found the quality excellent. We appreciate your feedback on the sizing as well, and we’ll be sure to pass this on to our team for review. Thanks again for your support! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Product quality is perfect. Although please indicate in the checkout page if you are expecting delays. As when I tried using the customer service through WhatsApp to follow up my order, I felt like the assistant blamed me for choosing the standard delivery option instead of the next day or express delivery service.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really pleased to hear that you found the product quality perfect. We’re sorry to hear about your experience with the delivery and the communication you received. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have felt. Your feedback regarding clearer messaging at checkout about any delays is very helpful, and we will be sure to pass this on to our team. We’ll also be reviewing the interaction you mentioned, as our intention is always to support and assist. Thank you again for taking the time to share your feedback Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

My 1st Years is rated 4.4 based on 3,939 reviews