Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Products are good but smaller than expected. Gift box was damaged on the corner”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“The image of the toy box is quite misleading Rather disappointed but was constructed before realising so couldn’t return it”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Box crushed on right side. The childs robe was okay so I repacked it and then it was okay. .”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Very expensive music box. Came in a big fancy box and was extremely tiny. Disappointing!”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Absolutely love the product but the gift box it arrived in is damaged”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Good product but experience marred by the delivery company who arranged to deliver 3 times and failed on each occasion. 4th time lucky.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Lovely stockings and the delivery was fast but I do find the embroidery to be poor quality especially for £5 per stocking!”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re glad you liked the stockings and the fast delivery. We’re sorry to hear that you were disappointed with the embroidery. We’ll pass your comments on to our production team to help improve quality. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The gift I bought was on offer, I’m glad I didn’t pay the full price as I was disappointed with the quality of the items I received, I wouldn’t have bought some of the items had I know they were such poor quality”

Helpful Report

Posted 7 months ago

Hi, we’re sorry to hear that the items didn’t meet your expectations. We strive to offer high quality products and appreciate your feedback, as it helps us improve. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The products are nice, but having purchased from My1stYears for a number of years it is clear the quality isn't as good as it once was. This is particularly noticeable with the towels which seem much cheaper and nowhere near as soft, even before washing, than they used to be. It's also a shame you can't receive a box per gift set as if you buy multiple gift sets you only have one large box to use. One of the things that was so unique about buying the gift sets was the gorgeous packaging, but now with just one box being provided it doesn't have the same impact when you wrap them.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re sorry to hear that you feel the quality isn’t as good as it used to be, and we’ll pass your comments on to the relevant team. Regarding the gift boxes, we do provide one complimentary box per order, but additional boxes can be purchased if needed. We appreciate you sharing your thoughts, as it helps us improve both our products and packaging. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“the present itself was perfect but I was disappointed when the present arrived in the gorgeous my first years box that was scuffed and ripped and not presentable as a present as hoped.”

Helpful Report

Posted 7 months ago

Hi, we’re glad to hear you loved the gift itself! We’re very sorry that the box arrived scuffed and ripped. Please get in touch with us, and we’ll be happy to replace it for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The items that were made are lovely, but very disappointed with the gift box that arrived as it was damaged. When I raised it with the company I was told a replacement box with be sent. They sent a replacement box that was half the size of the original box. Something that would have looked beautiful in the presentation box now needs to be rammed in to a smaller box as they are out of stock of the larger boxes. (Despite still selling the full gift set including box on their website!) While I appreciate that they maybe out of stock it is disappointing to know that I have spent a lot of money for my friends new baby gift and it is all rammed in to a small box. Be aware that the company use Evri and both packages received have turned up damaged, dented and ripped. All of the items I could have purchased else were but the whole gift set including the presentation box was so much more appealing. I will think twice about ordering from them again! The company need to ensure that adequate packaging is used if they are to continue using evri.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience and completely understand your disappointment, especially given that this was a special gift. We sincerely apologise for the issues with both the gift box and the delivery. We appreciate your feedback regarding packaging and courier service, and we’ll pass this on to our team to help improve our processes and ensure better protection in future deliveries. We understand how frustrating it is when a gift doesn’t arrive as expected, and we truly value your comments as they help us make improvements. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Everything was ok but my free luxury box was damaged”

Helpful Report

Posted 7 months ago

Hi, we’re sorry to hear that your luxury box arrived damaged. We’d be happy to replace it. Please get in touch with us so we can arrange this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The caterpillar is fine and looks great but I've sent an email already about the state of the box it was delivered in. Wet and broken. I have not yet received a reply and it's been 1 week. Hopefully I will get a reply soon and a replacement box as I wanted to keep that and store her caterpillar and other keep sakes for her.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the condition of the box. We’ve tried to locate your email but haven’t received anything from you. Please email us at support@my1styears.com if you’d like to discuss your experience further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still not delivered”

Helpful Report

Posted 7 months ago

Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Products good apparent from the finish of the backpack. Stitching coming out of every part of the bag and some fraying. Most came off but a lot of loose thread coming out.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear this and completely understand your disappointment, especially for a Christmas gift. This is not the standard we aim for. Please get in touch with us so we can arrange a replacement and make this right for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“NO problem with your side of things but the courier you are using Evri was awful Parcel was supposed to be delivered one day as had delivery date and time then when delivery was nearly overdue it changed to we can’t deliver today and I had no idea when it would be delivered but it arrived 3 days later so the delivery part was not very good as I was waiting for it to take for my grand daughter who lives 6 hours away Thankyou Judith Hoggarth”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re glad there were no issues on our side, but we’re very sorry to hear about the poor experience with the courier. We understand how frustrating it must have been, especially with the parcel intended for your granddaughter. We’ll pass your feedback on to help improve delivery services in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Product is beautiful! Just very long time for delivery to Ireland ! I waited nearly two weeks ! But worth the wait ! Bag is perfect size for toddler outings”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your lovely feedback! We’re glad to hear you love the product and that the bag is the perfect size for toddler outings. We appreciate your patience with the delivery to Ireland and hope it continues to be enjoyed! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I love the products and they are very well made, but the personalisation is difficulf as they revert back to the original choices- so now ive ended up with mis-matched products because it wasn't clear that the colour of the text had changed back until it was too late and the order was placed.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re delighted to hear you love the products and their quality. We’re very sorry for the issues with the personalisation process and understand how frustrating it must be to end up with mismatched items. We’ll pass your comments on to our team to help improve the clarity of the customisation options in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Disappointed with the product the quality was average , customer service not very helpful , won’t use them again sorry 🤷🏽‍♀️”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your experience wasn’t what you expected. We truly appreciate your feedback and will pass it on to help us improve both our product quality and customer service. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The robes were just an ok quality and the box was damaged. It was a gift so overall it was a little disappointing”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear that the box arrived damaged, especially since it was intended as a gift. That’s certainly not the experience we want for our customers. Please get in touch with us so we can look into this further and put things right for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

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