Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Nice product but a little expensive we thought. The delivery was delayed and slow so I missed getting it in time for my great nieces 1st birthday, which was very disappointing as I felt there was plenty of time from ordering for standard delivery. It did arrive for me to delver it the day after her birthday party, but that entailed me an additional hours drive. However, the product was well received and cute.”

Helpful Report

Posted 3 months ago

Hi, thank you for your detailed review. We’re really pleased to hear that you found the product cute and that it was well received. That truly means a lot to us. That said, we’re very sorry to hear about the delay and that it caused you to miss your great niece’s 1st birthday. We completely understand how disappointing that must have been, especially when you had allowed what should have been enough time for standard delivery. Your feedback on both delivery times and pricing is really valuable, and we will be sure to share this with our team as we continue to improve our service and overall experience. Thank you again for taking the time to share your thoughts. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Product looks good but suspect it’s overpriced Chinese import which is a shame. Mistaking bought the wrong size so can’t get a colouring book in this one but nevermind. What’s really annoying is the barrage of emails that followed my purchase. Probably won’t purchase from here again based solely on that.”

Helpful Report

Posted 3 months ago

Hello! Thank you for your feedback. We’re glad to hear you like the look of the product, though we’re sorry it didn’t fully meet your expectations in terms of value and sizing. We always aim to be transparent about our products and ensure they are priced fairly based on their quality and craftsmanship, so we appreciate your perspective. We’re also sorry to hear that our follow-up emails felt excessive. That’s certainly not the experience we want for our customers. Your comments have been noted, and we’ll review our communication settings to ensure they’re more balanced. Thank you again for sharing your thoughts — it helps us improve both our products and overall customer experience. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Not happy at all with the deluxe gift box. The circle seal on the box lid had bin broken, so reopened after sealing. The box lid was torn approx 2 inches in on both sides. The outside wrapping was not damaged at all. I did register my disappointment but have not yet had a response.”

Helpful Report

Posted 3 months ago

Hi, we’re very sorry to hear about the condition of your gift box. We completely understand how disappointing this must have been. Thank you for bringing this to our attention. We will ensure your feedback is passed on to the relevant teams so this can be reviewed further. We have checked our records and can confirm that a response was sent to your email within 4 minutes of receiving your message. It may have landed in your spam or junk folder, so we kindly ask that you check there. If you’re still unable to locate our reply, please feel free to contact us again and we’ll be more than happy to assist. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Process and delivery were good. I feel like it’s advertised as personalised, there shouldn’t then be an addition fee for it. Also the writing was beautiful but the fur around was covering it a fair bit so had to trim it a little to be able to see it properly”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We’re really glad to hear you were happy with the process and delivery. We appreciate your comments around the personalisation and understand your point of view regarding the additional charge. This is something we’ll be sure to pass on to the relevant team for review. We’re also pleased you liked the writing, but sorry to hear it was partially covered by the fur. Your feedback is really helpful, and we’ll share this with our product team to look at how we can improve this going forward. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I have been spoken too about my missing order now being sorted thank you”

Helpful Report

Posted 3 months ago

Hi, thank you for your review, and I’m really sorry to hear that you haven’t received your order, especially with such an exciting time coming up for your family. We completely understand how important this is for you, and we’d love to help get this resolved as quickly as possible. Please could you get in touch with our customer service team with your order details? This will allow us to look into this further and provide you with an update. We look forward to helping you get this sorted. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I normally love this website for its quality and unique gifts. Unfortunately I purchased a backpack and had the name personalised. Unlike previously bought this one came and the letters are ironed on and not embroidered which isn't clear in the photo. As it's a present couldn't send back but I was embarrassed to give as quality looks like a copy from a cheap site and the name def won't stay on. The bag itself though is lovely such a shame”

Helpful Report

Posted 3 months ago

Hi, thank you for your review and for your continued support. We’re really glad to hear you’ve loved our products in the past, although we’re sorry this experience didn’t meet your expectations. We understand your concerns regarding the personalisation and how it appeared compared to previous items. We’ll be sure to pass your feedback on to our product team so we can review how this is presented on our website and ensure it’s as clear as possible for customers when ordering. In terms of the personalisation method used, the lettering is applied using a heat-transfer process which is designed to be durable and long-lasting when cared for correctly. However, we do appreciate that this may differ from what you were expecting, particularly if you have previously received embroidered items. We’re pleased to hear that you like the bag itself, but we’re sorry that the personalisation impacted your overall experience. Thank you again for your feedback. It’s really valuable in helping us improve Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I loved the bag with her name on it, the delivery was fast but The box, which was for a gift, arrived completely damaged; otherwise, everything was 10/10.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely review! We’re delighted to hear that you loved the bag and that the delivery was fast. That’s wonderful to know. We’re very sorry to hear that the gift box arrived damaged. We completely understand how disappointing that must have been, especially when it’s intended to be part of a special gift. This is certainly not the experience we want for our customers. We’ll make sure to pass this feedback on to our team to help improve our packaging moving forward. Thank you again for your kind words and for bringing this to our attention. It really means a lot to us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Bag is lovely but smaller than expected”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you love the bag! We’re sorry to hear that it was smaller than you expected. We do provide the measurements on our website to help give a clear idea of the size, but we completely understand that it can sometimes be difficult to visualise. We’ll be sure to pass your feedback on to our team as we’re always looking for ways to make our product information even clearer. Thank you again for your support and for taking the time to share your thoughts. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Disappointed as we paid for a special box and it came damaged .. I e-mailed with a photo but no response unfortunately 😔”

Helpful Report

Posted 4 months ago

Hi, we’re very sorry to hear that your gift box arrived damaged. We completely understand how disappointing that must be, especially after choosing a special packaging option. We’ve tried to locate your previous email; unfortunately, we haven’t been able to find it. We’d really like to put this right for you. We would be more than happy to send you a replacement gift box via express delivery. Please could you email us at support@my1styears.com so we can arrange this for you as quickly as possible. Thanks! Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Animal Ark - Product was beautiful however the functionality as a toy was disappointing and some aspects of the toy don't allow the child to play independently as will need adult assistance. I am unable to return as it is personalised. I have bought another one from a different place which provides a better play experience. I should have taken more care reading the product description.”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We really appreciate you taking the time to share your thoughts. We’re so pleased to hear you found the Animal Ark beautiful, but we’re sorry to learn that the functionality didn’t meet your expectations. We understand how important it is for toys to support independent play, and we’ll certainly take your comments on board as we continue to improve our products. Thanks. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“No problem with items, delivery was on 6th day typically that day was out at the birthday party i was hoping to have present in time for, had no confirmation email or tracking option so had no idea when was going to turn up. To put it shortly, items perfect, delivery and communication poor”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the items, but we’re very sorry that the delivery timing and communication did not meet your expectations. We do send an order confirmation and tracking information to the email address provided at the time of placing the order, so we’re sorry to hear that you didn’t receive this on this occasion. Thank you for bringing this to our attention. We'll share your feedback with our team to help improve our service going forward. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Wonderful book and octopus toy, but please make it clear that there is a restriction in characters on some items. Having previously bought from you and able to use my grandson's full name, but this time it was cut off. Appreciated your help in trying to address this, but it was too much hassle after giving it to him.”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. We’re delighted to hear that you liked the book and the octopus toy. We’re sorry to hear about the issue with the character limit. We do include the character restrictions on each product page, however we appreciate your feedback and understand that this may not always be clear enough. I will certainly pass your comments on to the relevant team so they can review whether this information can be made more visible. Thank you again for your feedback and for shopping with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Great product but slightly let down by the personalised name part. If I had known the name would have just been stuck on with stickers I wouldn’t have paid the extra for it! :(”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. We’re really pleased to hear that you like the product. We’re sorry to hear that you were disappointed with the personalisation. We do advise the personalisation method on the product page on our website; however, we’re sorry that it did not meet your expectations on this occasion. Your feedback is very valuable and we will be sure to pass it on to the relevant team for review. Thank you again for taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Really lovely bag but I went for a medium bag as I didn’t want it too small and it is tiny it actually looks more like a mini one, I can’t imagine how small the mini bags are..”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. We’re really pleased to hear that you like the bag. We’re sorry to hear that the size was smaller than you expected. We do provide the measurements for each product on the product page to help give a clearer idea of the size before purchasing. Your feedback is very helpful and we will be sure to pass it on to the relevant team for review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Disappointed with last two orders.”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We’re very sorry to hear that you were disappointed with your last two orders. We always aim to provide the best possible experience for our customers, so we would really appreciate the opportunity to understand more about your feedback and what may have gone wrong. If you would be happy to share further details, please feel free to get in touch with our team at support@my1styears.com, and we will be more than happy to look into this for you. We hope to hear from you soon. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Unfortunately the packaging and the box the order was delivered in was damaged badly. I was surprised the inner box was still intact when it arrived.”

Helpful Report

Posted 4 months ago

Hi, thank you for taking the time to share your feedback. We’re very sorry to hear that the outer packaging and delivery box arrived badly damaged. While we’re glad to hear that the inner box and item were still intact, this is certainly not the experience we want for our customers. We will pass your feedback on to our warehouse and delivery partners so they can review the packaging and handling process and help prevent this from happening in the future. We really appreciate you bringing this to our attention, and thank you again for your feedback. If there is anything further we can assist you with, please don’t hesitate to contact us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“I ordered this as a present for my friend, and overall it was a nice order. The item itself was good and it was packed nicely. However, the original box was ripped at the front. I had paid extra for it to look nice since it was meant to be a special gift, so this was very disappointing. The outer courier box had no damage at all, which makes me think the item was already bent and ripped before it was placed inside the delivery box. It doesn’t seem like this happened during shipping, but rather during packing by the company staff. Unfortunately, I didn’t have enough time to exchange it, so I had to give the present as it was, with the front of the box ripped. It would have been perfect if the packaging had arrived in proper condition.”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We’re very sorry to hear that the presentation box arrived ripped, especially as this was intended to be a special gift and you had paid extra for it. We completely understand how disappointing that must have been. Your comments regarding the condition of the original box and the packaging process have been noted, and we will be passing this feedback on to our warehouse and packing teams to help improve our quality checks moving forward. We’re sorry that you did not have enough time to arrange a replacement before gifting the item, but we truly appreciate you taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“The backpack is lovely. The delivery process wasn’t great. All took longer than expected and only just got it in time. Communication about that issue was challenging. It was hard to get an answer as to how long it would take they just said there had been delays. Probably would think twice about ordering from them again.”

Helpful Report

Posted 5 months ago

Thank you so much for sharing your experience. We’re really happy to hear that you love the backpack, but we’re truly sorry for the delays and the frustration you faced trying to get updates on your delivery. We completely understand how stressful that can be, especially when you were cutting it close on timing.This isn’t the level of service we want for our customers, and we genuinely appreciate you bringing this to our attention. Your feedback helps us improve both our shipping processes and communication. Best regards, Shannon, Management Team, My 1st Years

Posted 5 months ago

“Box really damaged. Had to give to the mother to be it was baby shower . But did not like explaining that the box was not second hand and it arrived damaged !”

Helpful Report

Posted 5 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

“Has been buying gifts and things for my own kids for the last 4-5 years from my 1st years but just recieved a bag recently and felt the quality has really gone down hill .. it’s so flimsy compared to the one I ordered 2 years ago for my daughter!”

Helpful Report

Posted 5 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

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