My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,939 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

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Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

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My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought items in the past and been great. However this time a product came with print not central. I was offered £5 credit which isn’t good enough as you wouldn’t purchase something from a shop which is misprinted. I was asked to return and contact to show proof of postage. Can’t be bothered with the faff, just won’t order again.”

Helpful Report

Posted 3 weeks ago

Hi, thank you for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with the quality of your personalised item and that you weren't happy with the resolution we offered. We completely understand how frustrating this must have been. We appreciate that returning an item can be inconvenient. If you do change your mind, please let us know. We'll be more than happy to assist you with the return and work with you to find a suitable resolution. Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in us in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Too pricy, not worth it.”

Helpful Report

Posted 4 weeks ago

Hi, thank you for taking the time to leave a review. We're sorry to hear that you didn't feel the product offered good value for money. We really appreciate your feedback, as it helps us review both our products and pricing. We hope we'll have the opportunity to provide you with a better experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Cute personalised gifts. Removed a star because the stitching came off my son's bag after 2 months and removed two more stars because I have paid for next day delivery twice but received the orders after more than 48 hours”

Helpful Report

Posted 1 month ago

Hi, thank you for your review and for your kind comments about our personalised gifts. We're sorry to hear that the stitching on your son's bag came loose after only two months of use. This is certainly not the quality we aim to provide. We would be happy to investigate this further, so please contact our Customer Services team with your order details and photographs of the issue. We are also sorry to hear that your next-day delivery orders did not arrive within the expected timeframe. We understand how disappointing this can be. We appreciate your feedback, as it helps us identify areas where we can improve both our products and services. We hope to have the opportunity to restore your confidence in us in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I actually ordered three gifts- the oatmeal and mat set, Bluey ice cream parlour and then received a free gift of a small bunny. I was quite surprised that the Bluey ice cream set did not come in one of your lovely boxes- which I think every present ordered (and there has been quite a lot) has been”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback and for your continued support. We are sorry for any disappointment caused. Unfortunately, some of our larger items, including certain toy sets, are unable to fit inside our gift boxes due to their size. We do advise this during the checkout process, although we apologise if this information was missed when placing your order. We really appreciate you taking the time to share your comments, and we will be sure to pass your feedback on to the relevant team as we are always looking for ways to improve our customers' experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“With the amount I paid, I didn’t expect the boxes to come damaged and the jigsaw bags to arrive dirty. On top of that the tool box I ordered’s wood is marked which again I didn’t expect with the price tag.”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to hear about your disappointment with your recent order. We completely understand your concerns regarding the damaged boxes, the dirty jigsaw bags and the marking on the wooden toolbox, especially considering the price paid and the expectations you rightly had for the products received. Please could you get in touch with our Customer Service team directly so we can look into this further for you and assist accordingly. Thank you for taking the time to share your feedback with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I was disappointed the box it came in was ripped and I emailed about it and heard nothing”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We’re very sorry to hear that the box arrived damaged and understand your disappointment. We can confirm that we replied to your email around two weeks ago, but it’s possible our response may have gone into your spam or junk folder, so we would kindly ask you to check there. We appreciate you bringing this to our attention and will also pass your feedback regarding the packaging on to the relevant team for review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Products are lovely but delivery was extremely slow, website stated 3-5days, delivery took 10 days”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re so pleased to hear that you loved the products. We are very sorry that your delivery took longer than expected. Unfortunately, we experienced delays at the time due to a particularly high volume of orders being received, which impacted our usual turnaround times. We’re pleased to say that we are now back on track, and we truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Gift box was damaged along spine and cube edges along abacus were squashed not crisp cubes . Not impressed for the price paid .”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with the condition of your order on arrival, especially the damaged gift box and the finish of the abacus cubes. We completely understand your disappointment and we appreciate you taking the time to share this feedback with us. Your comments will be passed on to our product and packing teams for review. Please also get in touch with our customer service team directly, who will be happy to look into this further for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I placed an order with plenty of time to receive my items for an event but unfortunately I never received my confirmation delivery date. I then contacted customer services twice 5 days later only to be told that my order will be shipped in 24hrs due to excess of orders. I cancelled my order and had to make an order from another website.”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your disappointing experience and we completely understand your frustration regarding the delay. Unfortunately, we did experience delays following the bank holiday period due to a particularly high volume of orders, and we sincerely apologise that your order was affected by this. Our customer service team did everything they could to assist within what was possible during this difficult period. Customer feedback is extremely important to us, and we will ensure your comments are passed on internally for review so we can continue improving both our service and customer experience. Thank you for taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“This is the 3rd time I’ve ordered in a row and my orders been delayed. It’s a shame customer care isn’t forthcoming on resolving the issue either. Just seems like a “not my problem attitude” The products itself are amazing shame the deliveries are always delayed”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really sorry to hear that you’ve experienced delays with your last few orders, especially as a returning customer. We completely understand how frustrating this must be. We did experience a backlog of orders during this period, which unfortunately impacted our dispatch times. As a customer service team, we always aim to help as much as possible; however, due to the volume and nature of the delays, we were limited in the options we could offer at the time. That said, this is not the experience we want for our customers. We’re very pleased to hear that you love the products, and we truly appreciate your continued support. Your feedback has been shared with the team, and we’re happy to confirm that our operations are now back on track. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The item itself was very nice but it took a lot longer to ship than was advertised and when I contact customer services about this they were not helpful at all. Not how to operate if you want repeat custom.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really pleased to hear that you were happy with the item itself, but we’re very sorry to hear about the delay and your experience with our customer service. This is not the level of service we aim to provide. We understand how important clear communication and timely delivery are, especially if you’re considering ordering again. Your feedback regarding both the delay and the support you received has been taken seriously and will be shared with the team to ensure improvements are made. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Ordered on 6th April arrived 10days later. When emailed response was we are experiencing high demand. Quality of gift good- customer service needs to improve”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Did not meet delivery times everytime I ordered. Poor customer service and generic emails sent when queried delivery delays.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about your experience with the delivery times and communication. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. We are also sorry if our responses came across as generic, as this was never our intention. Please know that we are actively addressing these issues to help minimise delays and improve communication moving forward. Our team is working diligently to process and dispatch orders as quickly as possible, and we truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Although pleased with items -delivery was not as expected. EVRI not up to expectation.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you’re happy with the items. We’re sorry to hear that the delivery did not meet your expectations. We understand how important a smooth and reliable delivery service is, and we apologise for any inconvenience caused. Your feedback regarding the courier has been noted and will be shared with the relevant team, as we are always looking at ways to improve our service and delivery experience. Thank you again for taking the time to leave a review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Very disappointed with my recent order Contacted yourselves received a response but not everything was resolved I have been using your company for over 8yrs I have always been delighted with all my purchases up until now”

Helpful Report

Posted 3 months ago

Hi, we’re really sorry to hear about your recent experience, especially as a long-standing customer. We truly appreciate your support over the past 8 years. We understand that you’re not fully satisfied with your recent purchase, and we did offer the option to return the item for a refund. As we haven’t heard back from you, we just wanted to reassure you that this option is still available. If you do decide you’d like to proceed with a return, please don’t hesitate to get back in touch with us via email and we’ll be happy to assist. We’ll also make sure your feedback is passed on to the relevant teams. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The items were good, but the service was not. They failed to honour next day delivery. They did not inform me and when I chased it up, I was not told when it would arrive. They then went on holdiay over Easter, so no information. The package actually arrived a day later, which was not too bad, but the next day delilvery promise was a major reason for my purchase in the first place.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m really sorry to hear about your experience. We completely understand how important next day delivery was for your order, and we apologise that this expectation wasn’t met. While we’re glad the parcel arrived only a day later, we appreciate that this still caused frustration, especially given the lack of clear communication at the time. Please be assured that the delivery charge has been refunded, and your feedback has been shared with the relevant teams so we can improve both our delivery service and communication going forward. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“My delivery was a week late so ai missed the child's birthday.”

Helpful Report

Posted 3 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 3 months ago

“Delivery took over 2 weeks, and the gift note was missing”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear about your experience. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We also experienced a significantly higher volume of orders than expected, and despite our best efforts, we were unable to meet our normal delivery timelines. We completely understand how important timely delivery is, and we sincerely apologise for the delay and any inconvenience caused. I’m also sorry to hear that your gift note was missing. This is not the standard we aim for, and we will be sharing this with our team to ensure greater care is taken moving forward. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The assembly instructions were inadequate for someone like me. In any event, I did not realise it was self assembly, had I known I would not have bought.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m sorry to hear this was your experience. We understand that assembly isn’t always convenient, and we apologise if this wasn’t clear at the point of purchase. Your comments regarding the instructions are also really helpful, and we’ll be sharing this with our team to see how we can make them clearer and easier to follow. We appreciate you taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Miss understood the information on which ear was right and left think it could be clearer fir adding personal names Also gift box was badly damaged”

Helpful Report

Posted 3 months ago

Hi, thank you for your review. We’re sorry to hear there was some confusion around the left and right ear personalisation. This is really helpful feedback, and we’ll be passing it on to our team to see how we can make this clearer on the product page. We’re also very sorry that the gift box arrived damaged. This isn’t the standard we aim for, and we appreciate you bringing it to our attention. Please do get in touch with our customer service team so we can look into this further and help resolve this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

My 1st Years is rated 4.4 based on 3,939 reviews