My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,939 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

Write Your review

Tell us how My 1st Years made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order - its been over 2 weeks nearly 3 weeks”

Helpful Report

Posted 3 weeks ago

Hi, thank you for taking the time to leave your review. We're very sorry to hear that you still haven't received your order. Having looked into this, it appears that your parcel has unfortunately been lost in transit. We have already contacted you via email to discuss this further and to arrange a suitable resolution. Please check your inbox (and your spam/junk folder, just in case) and reply at your earliest convenience so we can resolve this for you as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“It took you 3 attempts to get the printing of the name right and i missed the birthday because of it.”

Helpful Report

Posted 3 weeks ago

Hi, thank you for taking the time to share your feedback. We are very sorry to hear about your experience. We completely understand how disappointing it must have been to receive an incorrect personalised item on multiple occasions, especially as it meant you missed the birthday celebration. Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback is incredibly important to us, and we will be sharing your comments with the relevant teams to help us improve our quality control processes and prevent this from happening again. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with a much better experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“What shocking service! They give faulty product and incapable of providing the correct solutions. Let’s not forget no one is allowed to complaint about the complaints manager LOL she is above all😂”

Helpful Report

Posted 4 weeks ago

Hi, we're sorry to hear that you remain unhappy with your experience. After you contacted us about the faulty item, we offered to send replacement parts via our express delivery service to resolve the issue as quickly as possible. However, you declined this option and instead requested a partial refund, which we processed as requested. Throughout your case, you spoke with four different Customer Service Advisors as well as our Customer Service Manager. We're sorry that you were not satisfied with the outcome of the escalation process. We always welcome customer feedback and are committed to resolving issues wherever possible. We would, however, kindly ask that all communication with our team remain respectful, as our colleagues are here to help and deserve to be treated with courtesy. We appreciate your feedback and wish you all the best. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“If you continue to use Evri, your business will die. Parcel arrived late so had to buy something else”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to leave a review. We're very sorry to hear that your parcel arrived late and that you had to purchase an alternative gift. We understand how disappointing this must have been. We appreciate your feedback regarding our courier service and will be sure to pass your comments on internally. For future orders, we also offer a choice of couriers at checkout, including DPD, if you would prefer to use an alternative delivery service. We sincerely apologise for the inconvenience caused and hope we'll have the opportunity to provide you with a better experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“It was so very bad. The present was not even available . One email was sent but I could not read it for a long time. The least the company could do is send a text message , ring me or start a refund so I would be aware of it. They just let it be, until I chased it and obviously it was still not available. I wonder if there had been a discrepancy on my part eg I payment or otherwise how the company would have reacted. So disappointed. I had reorder a present for my grand daughter’s first birthday from for other company and hope and pray it arrived in time”

Helpful Report

Posted 1 month ago

Hi, we're very sorry to hear about your experience and understand how disappointing this must have been, especially with it being a gift for your granddaughter's first birthday. We do typically contact customers via email regarding stock issues and order updates, but we appreciate that emails can sometimes be missed or not seen straight away. We will certainly take your comments on board and pass your feedback to the relevant team for consideration. We sincerely apologise for the inconvenience and disappointment caused, and we hope the replacement gift you ordered arrives in time for the special occasion. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Appalling. Don’t ever use. Has ruined our new baby gift. They claimed to send it out but never did. They lost the parcel. I had to chase it. Then the item was out of stock. They refused to replace it with something slightly higher value despite their mess us. Customer service??? There is none. Don’t ever buy from them unless you want disappointment upset and stress”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how disappointing this situation must have been, especially as the gift was intended to celebrate the arrival of a new baby. Please accept our sincere apologies for the inconvenience, frustration, and upset caused. We appreciate that the loss of the parcel, the subsequent stock availability issues, and the outcome of the case did not meet your expectations. We can confirm that your refund has been processed as requested and should appear back in your original payment method within the next 3–5 working days, depending on your bank. Please be assured that your feedback has been shared with the relevant teams for review. Customer feedback is extremely important to us and helps us identify areas where we need to improve both our processes and the service we provide. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I was meant to receive a free bear and never did. Also the packaging for a tiny bracelet wasn’t great. The little note I had asked for was a sticker stuck over a 15% off voucher, none of it looked good enough to give for a gift.”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your order and that it did not meet your expectations as a gift. We appreciate your comments regarding the packaging and gift message presentation, and we will ensure this feedback is passed on to the relevant team for review. We have checked the order and can see that the free gift was not selected during the checkout process. We apologise for any confusion this may have caused. If you would like us to look into this further, please don't hesitate to get in touch with our Customer Service team, who will be happy to assist. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Terrible quality product received. When making the product noticed that one piece was also broken. Unfortunately, very dissatisfied.”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We are very sorry to hear that you were disappointed with the quality of the product and that one of the pieces was broken. This is certainly not the experience we want our customers to have. Please get in touch with our Customer Service team, who will be happy to look into this for you and work towards a resolution. We apologise for the disappointment caused and hope to hear from you soon. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Needed to send back a book I ordered, first the customer service is absolutely shocking! Then I get told I have to pay for the return. And the communication from the offset when I needed help was terrible. Really disappointing for my first order for my first baby would not recommend.”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We are sorry to hear that you were disappointed with your experience and that our communication did not meet your expectations. We understand that returning an item can be frustrating; however, as outlined in our Terms and Conditions, we do not offer free returns when an item is being returned due to a change of mind. In these circumstances, the cost of returning the item is the responsibility of the customer. We do, however, provide free returns where an item is faulty, damaged, or has been supplied incorrectly. We appreciate you taking the time to share your experience, and your comments regarding our customer service have been noted and will be passed on to the relevant team for review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Item damaged & card ordered never sent. Had to rush out and get replacement gift and card for my one year old grand daughter’s birthday party. No offer of compensation. Very poor and disappointed. Will not be ordering from company again.”

Helpful Report

Posted 1 month ago

Hi, thank you for taking the time to leave your review. We are very sorry to hear about your experience and understand how disappointing this must have been, especially as the gift was for your granddaughter's first birthday. Having reviewed your order, it appears that the item was unfortunately damaged in transit. I can see that we arranged a replacement to be sent on an express delivery service as soon as the issue was reported. I can also see that a refund was processed for the missing card. We appreciate your feedback and will ensure your comments are passed on to the relevant team for review. Please accept our sincere apologies for the inconvenience and disappointment caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“2 week wait for one item, 3 items dispatched. Will not be purchasing from you again unless you get a new courier!”

Helpful Report

Posted 1 month ago

Hi, thank you for your review. We are very sorry to hear about your experience and we completely understand your frustration. We will be raising this with our courier partner as this is not the level of service we expect for our customers. I can see that a member of our Customer Service team has already arranged a replacement for the missing item, and we hope this reaches you without any further issues. Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I have not received my order, and my granddaughters birthday is in 1 weeks time.”

Helpful Report

Posted 1 month ago

Hi, we're very sorry to hear that your order has not yet arrived, We have raised an investigation with the courier to look into this as quickly as possible. In the meantime, please contact our Customer Service team directly with your order details so we can review the situation and provide an update. We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“In the last order the item didn’t match the picture and the price”

Helpful Report

Posted 1 month ago

Hi, we're sorry to hear that you feel the item did not match the picture and that you were unhappy with the price. Our Customer Service team previously contacted you to request some additional information regarding the issue with the item, as well as clarification on your concerns about the price. Unfortunately, we have not received a response. If you would still like to discuss this matter, please get in touch with our Customer Service team and we will be happy to look into it further for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Product came and it wasn't as I requested because I paid for a customised box which I never got. They kept asking for pictures.When I sent them, they asked i convert them into other formats.I dod twice and stopped.”

Helpful Report

Posted 1 month ago

Hi, we're sorry to hear that you were disappointed with your order. To investigate the issue, we requested photos of the item. Unfortunately, the images sent to us were in HEIC format, which we were unable to open. We therefore asked if the images could be resent in a different format so that we could review the issue properly. If you would like to discuss your query further, please contact our Customer Service team and we will be happy to assist you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Package come heavily damaged and product was chipped not the most ideal thing for your nieces first birthday”

Helpful Report

Posted 1 month ago

Hi, we’re very sorry to hear that your package arrived damaged and that the product was chipped, especially as it was for such a special occasion like your niece’s first birthday. This is certainly not the experience we want for our customers. Please contact our customer service team directly with your order details and photos of the damage, and we will be happy to look into this for you and assist further. We sincerely apologise again for the disappointment caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Ordered 7th June and I have still not received my order”

Helpful Report

Posted 1 month ago

Hi, we are so sorry to hear that you have still not received your order. I can confirm that your parcel was dispatched from us on time. I can also see that our Customer Service team is already investigating this with the courier and they will be in touch with you as soon as they receive an update. We completely understand how frustrating delivery delays can be and we truly appreciate your patience while this is being looked into. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Very disappointed with my experience. I placed an order for a first birthday and after waiting over a week for it to even be passed to the delivery company, it unfortunately arrived after the birthday had already passed. At no point during the ordering process, or afterwards, was I made aware there would be such a significant delay. Had I known this, I would never have placed the order in the first place. Sadly, the order did not arrive in time for the birthday, which was extremely frustrating and upsetting. Communication throughout was very poor and the overall service was extremely disappointing. I also reached out to express my disappointment, however no resolution or meaningful response was offered.”

Helpful Report

Posted 1 month ago

Hi, we are truly sorry to read about your experience and completely understand how disappointing and frustrating this must have been, especially as the order was intended for such a special occasion. We sincerely apologise that your order did not arrive in time for the birthday and that the communication throughout did not meet the standard of service we aim to provide. We also regret to hear that you felt unsupported after reaching out to us regarding your concerns. Customer feedback is extremely important to us and your comments have been shared with the relevant teams for review so we can continue to improve both our communication and customer experience moving forward. Thank you for taking the time to leave your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“It arrived too late”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to hear that your order arrived too late. I can confirm that the parcel was dispatched from us within the expected timeframe, however we completely understand how disappointing and frustrating delivery delays can be, especially when an item is needed for a special occasion. Thank you for taking the time to leave your feedback and please accept our sincere apologies for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Here’s a polished complaint you can post on the website or send to customer service: I had a very unpleasant experience with this brand. I ordered a personalized gift for my baby’s friend, but they sent the wrong package with someone else’s name on it. This completely ruined the surprise, as my friend had to contact me to ask about a package she didn’t recognize. What disappointed me even more was the way the situation was handled. The company did not offer any discount, apology gift, or any form of compensation for the mistake and inconvenience caused. They simply “offered” to send the correct gift, which should have been done in the first place. For a company selling personalized gifts, attention to detail and customer service should be a priority. Unfortunately, this experience was very frustrating and disappointing.”

Helpful Report

Posted 2 months ago

Hi, we are truly sorry to read about your experience and completely understand how disappointing and frustrating this situation must have been, especially as the order was intended to be a personalised gift. We sincerely apologise that the incorrect parcel was sent and appreciate how upsetting it must have been for the surprise to be spoiled as a result. This is certainly not the experience we aim to provide for our customers. We also regret that you felt dissatisfied with the way the matter was handled afterwards. While a replacement was arranged in order to correct the error as quickly as possible, we are sorry to hear that this did not meet your expectations or leave you feeling properly supported following the inconvenience caused. Please be assured that your feedback regarding both the error and the customer service experience has been passed on to the relevant teams for internal review, as we always strive to improve our processes, attention to detail and overall customer experience. Thank you for taking the time to share your feedback with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Was very disappointed with my order as the box arrived damaged and the blanket had a pull on it. I did email about it and I have no heard anything back.”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to hear about your experience and completely understand your disappointment. We sincerely apologise that the box arrived damaged and that the blanket had a pull on it. We are also sorry to hear that you did not receive a response after contacting us, as this is certainly not the level of service we aim to provide. Please could you contact our Customer Service team again so we can investigate this further for you and assist in resolving the matter as quickly as possible. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

My 1st Years is rated 4.4 based on 3,939 reviews