Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I would not use this company again! I ordered a dressing gown for my little boy, it arrived with the name spelt wrong. Therefore a new dressing gown was sent out, this was also incorrect and was missing the cars that should have been printed on. I asked for a refund however the company would not do this until I sent both items back, even though I had provided proof by sending photos of the items. Despite wasting so much of my time sending me the wrong items twice they still wanted me to send faulty items back to process a refund. Just avoid at all costs. I have 2 faulty items and no refund.”

Helpful Report

Posted 6 months ago

Hello, we’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We will pass this on to the relevant team to help ensure it doesn’t happen again. The replacement item we sent had the correct spelling, but we understand that the design was missing, and we sincerely apologise for this oversight. In order to process a refund, we do need the items to be returned to us. If you change your mind or would like to proceed with a return, please feel free to contact our customer service team, and we’ll be happy to assist you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Quality was poor, loose threads all over both dressing gowns and plastic left on the personalisations. I was very disappointed”

Helpful Report

Posted 6 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I still have not recieved my product”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that you haven’t received your order. Please contact our customer service team as soon as possible so we can look into this and get it resolved for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Hey, The product arrived much later than it said it would and not in time for Xmas. There is nowhere I could find contact details to explain this and ask for a refund or compensation in some variety every mail I sent got a bounce back. The product itself is gorgeous but has missed its purpose unfortunately !”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that your order arrived later than expected and didn’t reach you in time for Christmas. We completely understand how disappointing this must have been. Please contact us at support@my1styears.com and our team will be happy to look into this for you and assist with a resolution. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Lovely products and prompt delivery but inaccurate wording in the Christmas card which I informed you about by email and also via your website but received no response. Although the omission of the number 4 may seem minimal, I think the lack of response is poor.”

Helpful Report

Posted 6 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about the issue with the wording on the Christmas card and for the frustration this has caused. We have checked our records but unfortunately we haven’t been able to locate the email or website message you mentioned. That said, we completely appreciate how disappointing it is not to receive a response, and we apologise for that. So that we can look into this properly and resolve it for you as quickly as possible, could you please contact us directly at support@my1styears.com? As soon as we receive that, one of our customer care team will be very happy to investigate and assist you. Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Things need to be made clear when ordering.”

Helpful Report

Posted 6 months ago

Hi, thank you for your feedback. We appreciate you taking the time to share this. We’re sorry if anything about the ordering process was unclear, as we always aim to make all product details and options as transparent as possible. Your comments are very helpful and will be used to review how we present information, so we can continue improving the experience for our customers. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“have not received order”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that you haven’t received your order. Please get in touch with our customer service team so we can look into this and resolve it for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Didn’t get delivered”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear your order wasn’t delivered. We’ll pass this feedback on to the courier to prevent it from happening again. We can confirm that your refund has been processed by our customer service team as requested. Thank you! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Ordered 3 backpacks for christmas 1 arrived and the other 2 didn’t spoken to customers service and was advised it was delivered and made me go check the Bins for the Brown box for proper and found out it wasn’t delivered and it was only one backpack”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear about the trouble with your order and completely understand your frustration. We’ll pass your feedback on to the relevant team to help prevent this in the future. We can see that our customer service team has arranged a replacement for the missing items, and these should have been delivered by now. Any issues, please get in touch. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Very bad customer service. Surely will not recommend to anyone. Besides delay in delivery, parcel arrived broken and soaking wet which unfortunately damaged the whole parcel which originally was a personalized baby gift. No response received from merchant when issue was reported about the damaged caused. Never again!”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that your order arrived wet and damaged. Our customer service team did try to resolve this directly with you; however, we understand that you chose to dispute the payment. We’ll also raise this feedback with the relevant team to help ensure it does not happen again in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Spent a lot of money, gift box was damaged and all the fluff from the cardboard was all over the personalised items! Sent a message on Instagram and done a review and no one has contacted me back, awful service!”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear about the issues with your order. Unfortunately, we’ve been unable to locate your contact, but please email our customer service team at support@my1styears.com and we’ll be happy to look into this and resolve it for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Still waiting on a reply from my last purchase that was incorrect. Shocking customer service! Never buying again.”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear about the issue with your order. We completely understand your disappointment. We did send an email a week ago offering a replacement, so it may have been missed. Please check your inbox (and spam folder) and get back to us so we can send a replacement as soon as possible. Thank you for your feedback. We’ll also pass it on to our production team to help prevent this in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I ordered the penguin and personalised it with my sons name. Upon opening it the letter J was already peeling off. I was disappointed and emailed straight away with pictures but I have yet to hear back from your team. I love the penguin it's a shame the name wasn't done properly.”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear about the issue with your personalised penguin. We completely understand your disappointment. We did send an email three weeks ago offering a replacement, so it may have been missed. Please check your inbox (and spam folder) and get back to us so we can send a replacement as soon as possible. Thank you for your feedback. We’ll also pass it on to our production team to help prevent this in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“A lot smaller than expected It’s cute with my daughter name on it but for the price paid should of been at least a bit bigger”

Helpful Report

Posted 6 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Very disappointed in the quality , the jigsaw didn't fit together firmly ,and one piece had a rough edge. I was unable to give to my grandson, I was too embarrassed with them . And very disappointed .”

Helpful Report

Posted 6 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I purchased a personalised cardigan for Xmas and used the size guide. Most of the measurements indicated a size of 9 months so I ordered 6-9 months. When it came it was big enough for a 2 year old so I contacted customer services for a replacement. They took so long to reply I couldn’t organise a replacement before Xmas. They also tried to tell me the measurements were of a 3 month old and tried everything to get out of issuing a credit note, wasting a significant amount of my time. They have now asked me to pay postage to send it back, wasting more of my time and money.”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear about your experience and appreciate your feedback. We will pass this on to our team. We do provide a size chart to help customers make an informed decision when ordering. You are, of course, free to return the item if you wish to do so. Thanks! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I purchased two personalized bags from this website and truly regret not reading the reviews beforehand. Both bags were crammed into a single gift box, and when I opened it, I was shocked by the poor quality. The finishing was terrible and looked cheap. I sent pictures to the company, and they admitted the bags were indeed of poor quality. However, because it was Christmas, there wasn’t enough time to return them. I had no choice but to gift these poorly made bags to my nephews and nieces so they wouldn’t end up without presents. When I followed up and requested a partial refund, they refused. This shows the company is money-driven and does not care about customer satisfaction. Aleksandra, the representative I dealt with, was very invasive, lacked empathy, and clearly needs retraining. Please read other reviews before purchasing from this site. They will disappoint you one way or another. I will never buy from them again.”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry to hear that you feel this way and that your experience did not meet your expectations. Please be assured that we offered all possible resolutions, including a replacement, store credit, or a return and refund. We’re sorry to hear that none of these options were satisfactory. As the items were kept and gifted, we are unfortunately unable to process a full refund. We can see that you have agreed to a partial refund, and this will be processed shortly. Thank you for your feedback, and we’re sorry once again that your experience with us was disappointing. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I ordered a gift and was told it had been delivered. On checking I found that the gift had not been received. When I notified the company and the courier of this, the company said the parcel had been delivered. I was sent a photo of a chair and table with said parcel. The courier said they investigated the matter and also said delivery had been made. Luckily, we managed to track down the parcel at another address but if we hadn’t found it, I’m not sure what recourse we would have given the responses received. This process was stressful and disappointing.”

Helpful Report

Posted 6 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about the stress and disappointment caused by this delivery experience. That is certainly not how we want our customers to feel. We’re very glad to hear that you were able to locate the parcel in the end, but we completely understand how frustrating and worrying this situation must have been. Your comments have been noted and will be shared with the relevant teams and our delivery partners to help prevent this from happening again in future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Ordered age 6-9months got age 6-7 years!! Can’t get through to sort it out!”

Helpful Report

Posted 6 months ago

Hi, we’re so sorry about this. That’s definitely not right and we apologise for the mistake and the difficulty getting through to us. Please do get in touch with our Customer Service team via email, and they’ll arrange this to be sorted for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I haven’t received my order. Guaranteed next day delivery before Xmas. Placed order on 21st December it’s now the 26th and not received. £9.99 for next day delivery too. Customer service non existent”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

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