My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,940 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

Write Your review

Tell us how My 1st Years made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality of Clock hand. Very loose and keeps coming off”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Still not received my granddaughters personal toy for her 1st Xmas. Would like you to refund me asap.”

Helpful Report

Posted 7 months ago

Hi, thank you for your message. According to our records, this order was delivered on the 14th of December. If you have not received it, please get in touch with our Customer Service team with your order number so we can look into this for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Missing half the nuts”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the inconvenience. We can see that the missing parts have already been replaced and shipped, so you should receive them shortly. Thank you for your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Very poor customer service-package was not delivered and no satisfactory response”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience. We have no record of receiving any correspondence from you regarding this issue. Please get in touch with our Customer Service team with your order details so we can assist you and resolve this as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Very disappointed with the personalised mugs I bought for my grandchildren. Lovely Christmas mugs with gingerbread men and the children’s names ruined by having to company logo slapped on them. On the bottom of the mug, fine. On the actual mug, totally ruined. As they were a Christmas gift it was too late to return or I certainly would have done so.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that you’re disappointed with the mugs. We understand how important personalised gifts are, especially at Christmas. Please note that the company logo is a fixed part of the product design and cannot be removed. We’re sorry that this impacted your experience, and we appreciate your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Unfortunately my bauble for my granddaughters first xmas did not have the year finished with date and the swan with a crown was very squashed hoping it will regain shape - i was offered £10 gesture of goodwill that didn't cover cost of bauble and Box I paid and no offer of a full refund or new goods”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about this. I can see that one of our Customer Service agents has already emailed you regarding your concerns, and we’re currently waiting for your response so we can assist further. Thank you for your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Didn’t receive my parcel”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Please feel free to send an email to support@my1styears.com so we can look into your order. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Order didn’t arrive when it said it would!!!! Evri were parcel carriers. I should have known!!!!!!!!! Very disappointed as it’s my grandson’s first Christmas”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear that your order did not arrive on time, especially for your grandson’s first Christmas. Please get in touch with our Customer Service team with your order details so we can look into this and assist you as quickly as possible. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Package arrived damaged .. I’m an unable to give the gift as box is water damaged due to poor packaging”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we will be happy to look into this. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Very disappointed ordered doll with name on and it's come plain”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“One part of the order is missing I have emailed a few days ago and no response”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that part of your order was missing. We can confirm that we replied to your email 6 days ago and offered a replacement at that time. Please do get back to us via email so we can resolve this for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Delivery box left outside a city centre main road property which has now been stolen.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about this. We previously replied to your email with the steps to take and would appreciate it if you could get back to us so we can help resolve the situation. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Hi, my parcel photo from Evri showed that it was just dumped on the floor in the rain and I haven’t had any confirmation from the recipient that it was received as it was a gift. I have complained to Evri but haven’t had a response. Please could my gift be resent.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delivery issues. We’ve emailed you regarding this but haven’t heard back yet. Please get in touch with our customer service team so we can help get your gift resent. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Ordered 1st Christmas bauble arrived with wrong name on and after emailing for 3days couldn’t get replacement as they didn’t have in stock!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry that the bauble arrived with the wrong name and that a replacement wasn’t available. We completely understand how frustrating this must have been and appreciate your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I bought 2 gowns, with names on. The gowns were ok. But the embroidery name on one was very poor. The good one was not as good as there advert, but ok. The other was shocking. I contacted them and there answer was to give me £5 credit to spend in there store🤔 this was a present for someone and i am very disapointed.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience and understand your disappointment. We agree that this particular font doesn’t look its best on this product. We’ve checked the details and can see that our customer service team offered a replacement. Please get back to them via email so we can make this right for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Forgot to post my order and didn’t realise until I chased them.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry that your experience with us has not gone smoothly. Please be assured that your comments have been shared with our team to help prevent this from happening in future, and we hope your replacement item meets your expectations. We appreciate your patience and understanding. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Parcel late, and as an advent calendar ten days of the month were missed for my little one, then delivered to wrong house, and redelivered not offered. Eventually found the house had been sent to by searching the whole road. Parcel soaked from rain. When opened not fit for purposed as doors only small enough for chocolate and not what it was purchased for. Given to daughter just to play with as no refund offered. Then refund offered if it was sent back at which point it was too late. Very unhappy customer”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience and completely understand your frustration. It’s disappointing to hear that your parcel was delayed, delivered to the wrong address, and arrived damaged — this is not the service we aim to provide. We apologise for the inconvenience caused and that the item did not meet your expectations. Your feedback has been shared with our team to help prevent similar issues in the future. Thank you for taking the time to share your experience. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“I ordered a peter rabbit tonie box toy that did not arrive in my parcel. My mother opened the box and threw the receipt. You have since asked me for proof? I would not go to all this effort for a £12 tonie box toy”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review-Aleksandra' and we will be happy to look into this. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Item hasn’t arrived and”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. According to our records, this order was delivered at the start of December. If this is not the case, please get in touch with our Customer Service team with your order details so we can investigate further and assist you. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“I made an order 29th November for a gift and it’s still not delivered and was for my sister’s new babies so disappointed in this service delivery”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay and understand your disappointment. It looks like there was an issue with the delivery address. We emailed you regarding this a while back but haven’t heard a response. Please contact our Customer Service team so we can resolve this as quickly as possible. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

My 1st Years is rated 4.4 based on 3,940 reviews