Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Wrong name written on item”

Helpful Report

Posted 4 months ago

Hi, we’re very sorry about this and appreciate you bringing it to our attention. We’ve passed your feedback on to the relevant team. I can see that a replacement has been issued and should be arriving with the recipient shortly. We hope this resolves the issue, but please let us know if there’s anything else we can help with. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“I ordered a personalised blanket for our daughters first mothers day with her baby who was born 10 weeks early and in NICU the wording was not spelt correctly i was told in my response " we all make human mistakes " which yes we are all human but that response was darn right rude and condescending , I received the correct spelling on a new blanket too late to gift on mothers day with no compensation offered from such a big company I am very disappointed as this is our first grandchild and was looking forward to buying My First year personalised goods but the response I received has upset me and I am not begging for compensation I can afford to buy my grandson whatever It was the principal of the matter”

Helpful Report

Posted 4 months ago

Hi, we’re truly sorry to hear about your experience, especially given how meaningful this gift was meant to be. We completely understand how important the occasion is, and we’re very sorry that the wording error and the delay meant it couldn’t be gifted on Mother’s Day as intended. We’re also sorry that our previous response came across as dismissive. That certainly wasn’t our intention, and we appreciate you highlighting how it made you feel. Your feedback has been shared with the relevant team, so this can be addressed properly. We’re glad a replacement was sent, but we understand this doesn’t make up for the disappointment caused. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Didn’t receive item, staff unhelpful”

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Posted 4 months ago

Hi, we’re sorry to hear that you haven’t received your order and that you feel this way about your experience. Having looked into this, we can see that the parcel was marked as delivered to the correct location. We understand how frustrating this situation can be and we are more than happy to assist you further. To proceed, we kindly ask that you follow the policy and procedures provided by our team, as these steps will help us investigate this matter fully and reach a resolution for you. Thanks! Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Very bad delivery”

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Posted 4 months ago

Hi, we’re really sorry to hear about your experience with the delivery. This isn’t the level of service we aim to provide, and we completely understand your frustration. We’ll be sure to pass your feedback on to the relevant team to review. If you wish to speak further about your experience, please send an email to support@my1styears.com with the subject 'Review - Aleksandra' or reply in the same email thread. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Ordered 26th febuary. Had thought it wood have been delivered by now”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. We’re very sorry to hear that your order has not yet arrived. After looking into this, it appears there may be an issue with the address provided on the order, which could be affecting the delivery. Please contact our Customer Service team directly so we can look into this further and resolve the issue as quickly as possible. We’ll be happy to assist you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“I ordered a personalised backpack for my daughter and was really looking forward to it arriving. Unfortunately, when it did, the patterned fabric sat behind her name so heavily that it was very difficult to read the personalisation. I contacted customer service and was initially told there wasn’t anything they could do, which was disappointing. To their credit, they later agreed to send a replacement. However, the second backpack arrived with the same issue — and the name was even harder to read than on the original. I appreciate that they eventually tried to put things right, but the overall experience and final result were disappointing, especially for a personalised item that was meant to be special.”

Helpful Report

Posted 4 months ago

Hi, thank you for taking the time to share your feedback. I’m very sorry to hear that the personalisation on the backpack was difficult to read and that the replacement did not resolve the issue. I completely understand how disappointing this must have been, especially as personalised items are meant to feel extra special. Some designs can make the personalisation appear less clear depending on how the name sits against the patterned fabric, and we appreciate you bringing this to our attention. Your feedback is very valuable and I will be sure to pass it on to our product team so they can review the design and consider improvements. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“The parcel didnt arrive, and I was refused a refund.”

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Posted 4 months ago

Hi, we appreciate you taking the time to share your feedback with us, and we're truly sorry to hear about the issue you experienced with your stolen parcel. Ensuring the timely and secure delivery of our customers' orders is of utmost importance to us, and we understand the frustration that can arise from such situations. Upon reviewing your case, we found that our standard procedure, as outlined in our terms and conditions, requires customers to follow specific steps when reporting a lost parcel. This procedure facilitates a swift and effective resolution for all parties involved. Our records indicate that our agent requested specific information from you to initiate the investigation process. Regrettably, it appears that the requested information was not provided, which delayed our ability to assist you promptly. We are more than happy to help resolve this matter for you; however, to do so effectively, we kindly ask that you adhere to our standard procedure outlined in our terms and conditions. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 4 months ago

“Things are great but third time I have received damaged boxes. A lot to spend to get this!”

Helpful Report

Posted 4 months ago

Hi, thank you for your review and for your continued support. I’m very sorry to hear that you’ve received damaged boxes on multiple occasions. This is certainly not the experience we want for our customers, especially when our items are often purchased as gifts. Your feedback is very important to us and I will make sure it is shared with our warehouse and packaging teams so they can review this further. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Been waiting several weeks for my parcel and still haven't received it despite chasing it up.”

Helpful Report

Posted 4 months ago

Hi, we’re very sorry to see that this has happened and completely understand how frustrating it must be to wait several weeks for your parcel. We have raised this with our courier, and we can see that a member of our Customer Service team has already offered a replacement order to resolve the issue. Please could you respond within the existing email thread so we can proceed for you as quickly as possible? Thanks! Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“My order was produced incorrectly, and I had to fight to have it rectified. I now do have the correct item - thank you - but the process of arranging this was fraught. The customer suport was sadly lacking, unhelpful, and ill-informed.”

Helpful Report

Posted 4 months ago

Hi, we’re very sorry to hear that the process of resolving your order was frustrating and that you felt our customer support was lacking on this occasion. This is certainly not the level of service we aim to provide. We’re pleased that you now have the correct item, but we completely appreciate that the experience in getting this rectified has impacted your overall impression. Please be assured that we have taken your feedback on board. It is extremely important to us, and we will share your comments with the relevant teams to help improve our service and communication going forward. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“I still haven't received it not pleased. It was maint to be here last week I ordered it on the 13th black Friday right enough.”

Helpful Report

Posted 5 months ago

Hi, we’re very sorry to hear that you still haven’t received your order and completely understand your frustration. After looking into this, we can see that the original parcel was returned to us, and a replacement was sent out to ensure you receive your item as soon as possible. A member of our team will be in touch with you shortly via email with a full update and any further information you may need. Thank you for your patience, and again, we’re sorry for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“I placed an order on the website for two items totalling £75.00, I did not receive a confirmation. Contacted My 1st Years customer service, they hadn't received the order, one of the items now out of stock, the other still available to order but they refused to honour the discount. Customer service was dreadful, weren't able to give a date for new stock because 'that department' were not answering! I have used My 1st Years before and the product was good, however as customer service is so poor I wont be ordering again.”

Helpful Report

Posted 5 months ago

Hi, we’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. It’s disappointing to learn that your order didn’t come through correctly and that you weren’t given the level of support and clarity you expected from our customer service team. This is not the standard we aim to provide, and we understand how frustrating it must have been. We will make sure your comments are passed on to the relevant teams so we can review what happened and improve both our ordering process and communication between departments. We’re grateful that you’ve ordered with us before and were happy with the product quality, and we truly hope we’ll have the chance to restore your confidence in us in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“It still has not arrived and we cannot trace it anywhere”

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Posted 5 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

“Unfortunately the gift i ordered didnt arrive by the advertised date- it was only sent on the date it was due to arrive meaning I was unable to gift it. I contacted customer services who were unhelpful surrounding the matter and was unable to offer any resolution”

Helpful Report

Posted 5 months ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We understand the importance of timely delivery and regret that we were unable to meet your expectations in this instance. At My 1st Years, we always strive to provide the best service possible to our valued customers. We understand that certain orders may be time-sensitive, and we recommend choosing our express delivery service for urgent needs. This option ensures quicker delivery and can help meet your deadlines more effectively. Your satisfaction is of utmost importance to us, and we are committed to improving our services based on valuable feedback from customers like you. Please feel free to reach out to support@my1styears.com with the subject 'Feefo - Shannon' with any further comments, concerns, or suggestions you wish to share. Shannon- My 1st Years Management Team.

Posted 5 months ago

“I ordered in late november and it arrived in January despite saying five day delivery. The embroidery was correct but cardigan design was wrong.”

Helpful Report

Posted 5 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

“I never received what was meant to be my son’s first nursery bag. After a lot of back and forth there was no resolution, so I have just sent the company money to receive nothing.”

Helpful Report

Posted 6 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

“I never received my parcel. The whole experience has been farcical! If only I could post the email trail. Can’t even believe you are asking me to right a review. Unbelievable”

Helpful Report

Posted 6 months ago

We’re very sorry to hear about your experience and completely understand your frustration. We can confirm that your order has now been refunded in full, as it was unfortunately lost with our courier. We always aim to provide a smooth and reliable service, and we regret that this did not happen in your case. Your feedback is taken seriously, and we are reviewing our processes to prevent this from happening in the future. If there’s anything further we can assist you with, please do not hesitate to reach out. Best regards,Shannon ,Management Team, My 1st Years

Posted 6 months ago

“It took 3 orders to get the product 'right' Order 1- embroidery stitched wonky, partially on seam. Order 2- design incorrect Order 3- correct, then started to fall apart after 1st use. Each time CS made me return yhe bag before they would resend, I also didn't get an apology or any kind of care in the responses from customer services until I escalated this. Currently sent in a complaint on faulty bag 3. I don't hold out any hope of a decent resolution.”

Helpful Report

Posted 6 months ago

Hi, we are truly sorry to read about your experience and especially that it took three attempts to get the correct product, only for it to then develop a fault after first use. That is absolutely not acceptable and we completely understand why this has left you feeling frustrated and let down. We are also very sorry that you felt the service you received along the way lacked care and apology. That is not how we aim to support our customers, and we sincerely apologise for that as well. Your feedback has now been passed to the relevant internal teams and to our supplier so that this can be properly reviewed and improvements can be made to prevent this from happening again. We have also now emailed you directly with a proposed resolution, and we genuinely hope this will go some way towards making this right for you. Thank you for taking the time to share your experience. While we are very sorry it happened, we do appreciate the opportunity to learn from it and improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“They take no responsibility for late orders or the fact that they can’t fulfill an order. Ordered a robe full price and asked because they have taken 10 days to sort to upgrade shipping for £2 and there not willing to do this is very poor . Customer service really poor and don’t care”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry for the delay you’ve experienced and completely understand your frustration. At the moment, we are running behind on delivery dates due to the increased volume of orders over the festive period. We will, of course, pass your feedback on to the relevant team so they are aware of your experience. We sincerely apologise for any inconvenience this has caused and appreciate your patience and understanding during this busy time. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“My autocorrect miss spelt a name and cause its personalised I cant return the item . So ive spent £65 on nothing . So thanks”

Helpful Report

Posted 6 months ago

Hello, we’re very sorry to hear this. As a reminder, we are unable to accept personalised items for a refund due to the nature of the product. However, if you would like to consider returning the item for store credit or a replacement, please feel free to get in touch with our customer service team. We’ll be happy to help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

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