My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,939 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

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Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

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My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve emailed with a complaint about the product I purchased and have yet to hear back.”

Helpful Report

Posted 2 months ago

Hi, we are sorry to hear that you felt you had not received a response regarding your complaint. We have responded to your email, however our reply may have gone into your spam or junk folder, so please could you check there if you have not yet seen it. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“The package arrived earlier than the estimated delivery date, but the gift box was pretty damaged on two sides of the lid, so we had to buy a replacement gift box.”

Helpful Report

Posted 2 months ago

Hi, thank you for taking the time to leave your feedback. We’re pleased to hear that your order arrived earlier than expected. However, we are very sorry to hear that the gift box arrived damaged on two sides of the lid. We completely understand how disappointing this must have been, especially when the item was intended as a gift. Please could you contact our Customer Service team directly, as we would be happy to arrange a replacement gift box for you. Your comments regarding the packaging have also been passed on to the relevant team for review and improvement. Thank you again for sharing your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Waited over 3 weeks for delivery only to be told it was probably lost in post!”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to see that your parcel appears to have been lost in transit, and we completely understand how frustrating this must have been. I can see that my colleague arranged a replacement order as soon as you contacted us regarding the issue, and we do hope this reaches you safely as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very poor - cancelled my order as you let me down”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that we let you down and understand your disappointment in having to cancel your order. This is not the experience we want for our customers, and we truly appreciate you taking the time to share your feedback. We are continually reviewing our processes and service to improve and help prevent situations like this from happening in the future. Please accept our sincere apologies, and thank you again for your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I purchased two separate gift sets intended for two different recipients. However, they were unexpectedly packed together into a single box without any prior confirmation, which I find unprofessional and inconvenient—especially for gift purchases. In addition, the large gift box arrived damaged, which significantly detracts from the overall presentation and does not reflect the value I paid for the products. As these were meant to be gifts, both the packaging decision and the damaged condition are particularly disappointing. I would appreciate your explanation and a suitable resolution, or other appropriate compensation.”

Helpful Report

Posted 2 months ago

Hi, thank you for getting in touch and for taking the time to share your feedback. We’re very sorry to hear of your disappointment regarding both the packaging and the condition of the gift box on arrival, especially as these items were intended as gifts. We would like to clarify that we provide one complimentary gift box per order, and additional gift boxes can be purchased separately at checkout. However, we completely understand your frustration regarding the damaged condition of the box received, as this is not the presentation we aim to provide for our customers. We sincerely apologise for this experience and will be passing your feedback on to our packing and courier teams for further review and improvement. Please get in touch with our customer service team and we would be happy to arrange a replacement gift box for you. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Sent faulty item for my son’s 1st birthday. Then replaced it, and I was missing screws. Overall ruined the whole present. No partial refund. Won’t be using again”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your experience, especially as this was such an important gift for your son’s 1st birthday. We completely understand how disappointing and frustrating this must have been. We can see that a replacement was arranged on an express service and delivered as quickly as possible. However, we were not made aware at the time that screws were also missing from the replacement item, and we’re very sorry that this added to your disappointment and affected your overall experience. Your feedback is very important to us and will be shared with our product and packaging teams as we continue working to improve both our quality checks and customer experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Horrible costumer service, Rude and not apologetic at all”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you feel disappointed with the service you received from us. We sincerely apologise again for the delay with your order and understand how frustrating this must have been. Our customer service team did everything possible to assist throughout the situation, and as a gesture of goodwill, we also offered store credit to help resolve the matter. We are sorry that you were left feeling unhappy with your experience, and we do appreciate you taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very poor customer service, who i dealt with over email wasn't rude, not helpful at all. Really put me off purchasing again”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with your experience with our customer service team. We are sorry that you did not feel the assistance given was helpful enough. Customer satisfaction is extremely important to us, so it’s disappointing to hear that this has put you off purchasing with us again. We will ensure your feedback is passed on internally so we can continue improving our service and support. Thank you for taking the time to leave your review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The quality of the baby bootie's are shocking”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with the quality of the baby booties. We appreciate you taking the time to leave your feedback, and we will ensure that your comments are passed on to our product team for review and consideration. Thank you again for sharing your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I purchased a swan toy on the phone. The quality was very poor for the price of it.”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with the quality of the swan toy. We appreciate you taking the time to leave your feedback, and we will ensure that your comments are passed on to our product team for review and consideration. Thank you again for sharing your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Sadly such a disappointing experience. My order hadn’t arrived as expected so I called to check on the order status and was casually told there were delays due to the bank holiday - which was 10 days prior. No accountability, or effort to dispatch that day so it would arrive the following day in time for me to gift. Due to the late arrival I was unable to gift in person, and had to pay a second postage charge. I asked for my original postage charge to be refunded but the customer service person refused. Really surprised by the lack of care or apology from customer service and won’t shop here again.”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your disappointing experience and we completely understand your frustration regarding the delay and the impact this had on your gifting plans. Unfortunately, we did experience delays following the bank holiday period due to a particularly high volume of orders, and we sincerely apologise that your order was affected by this. Our customer service team did everything they could to assist within what was possible during this difficult period. We are also sorry to hear that you felt let down by the level of communication and care provided. Customer feedback is extremely important to us, and we will ensure your comments are passed on internally for review so we can continue improving both our service and customer experience. Thank you for taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Terrible communication. Order didn’t arrive on time as stated and didn’t receive any updates today it was delayed. Constantly had to chase for an update and late giving gifts for the recipient. Had I been updated about the delay I would have shipped somewhere else.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re very sorry to hear about your experience. We completely understand how frustrating it must have been to not receive your order on time, especially without clear updates, and to have to chase for information. This is not the level of service we aim to provide. You’re absolutely right that delays should be communicated proactively, and we apologise that this didn’t happen in your case. We also understand how this impacted your plans for gifting, which makes the situation even more disappointing. Your feedback regarding both the delay and the lack of communication has been taken seriously and will be shared with our team to ensure improvements are made. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I ordered three personalised gifts with different names, of which two were gift sets, but they put all on one big box. I can’t even use the big box for any of the gifts as it’s way too big. When asked I was told there’s nothing they can do about it. Had I ordered them separately I’m sure they’d come in nicely fit boxes for each of them.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really sorry to hear that you were disappointed with the packaging and understand how this would have been frustrating, especially when ordering multiple personalised gifts. We include one complimentary presentation box per order. Additional gift boxes can be purchased at checkout if you require each item to be packaged separately. We appreciate that this may not have been clear, and we will pass your feedback on to the team to review how this is communicated. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Delivery time massively delayed, customer service agent lied about what they could do for me - offered a £5 voucher to be used within 6 months - why would I order again if delivery times are so delayed!”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your experience and completely understand your frustration regarding the delivery delay. Due to an exceptionally high volume of orders, there were delays affecting some deliveries, and we sincerely apologise for the inconvenience caused. As an apology, we applied store credit to your account and did our best to speed your order up as much as possible. We’re also sorry that we were unable to provide an additional product as compensation as requested. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“This was a gift for my grandsons birthday. Delivery was a long time (and didn’t arrive in time)when it arrived it was damaged. Very disappointing for the money and quality. When brought up was told that wood was a natural product but that didn’t explain the X on it, also stitching on one of the ears was not complete. They did offer to collect it and replace it however no one could be there for it to be collected as no given time. They offered a £10 credit to my account. Felt this was an insult. Such a shame.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how disappointing this must have been, especially as the item was a birthday gift for your grandson and did not arrive in time. We’re also sorry to hear you were unhappy with the condition of the item received. As previously confirmed, we are more than willing to resolve this for you, whether that be by arranging a replacement or processing a refund. However, the item would need to be returned, and the collection would need to take place on a suitable day selected by you to ensure someone is available. If you change your mind, please do not hesitate to contact us and we will be happy to help further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very disappointed with the service. I ordered a money box for my granddaughters christening and was told it would be delivered on Friday.The christening was on Sunday and I did not receive this item until Monday.When I emailed about it I just got a message back saying we are very busy and are running behind.Not good enough and I would definitely not of ordered it if I knew this in advance.Don’t give promises that you can’t rely on.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we are very sorry to hear of your disappointment, especially as the item was for your granddaughter’s christening. We completely understand how upsetting this must have been. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“It looks cheap.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We’re sorry to hear the item did not meet your expectations. We always aim to provide high-quality personalised products, so we’re disappointed to hear you felt this way. We do appreciate you taking the time to share your thoughts with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“How can a online shopping don’t have any help during the weekend?!”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re sorry for any frustration caused by the lack of weekend support. We will certainly pass your comments on internally as we are always looking at ways to improve our customer service experience. I can see that your issue was resolved over a week ago, however if there is anything else you would like to discuss, please do not hesitate to contact us via email, live chat, WhatsApp, Facebook, or phone call and we will be happy to help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“As not recieve in time so too embarrassing for me”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we are very sorry to hear of your disappointment. We completely understand how upsetting this must have been. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Parcel has never been delivered! Please can you either deliver the parcel to correct address or return money back to the bank card I paid from and let me know”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear that your parcel has not been delivered. Upon checking, it appears there may be an issue with the delivery address provided. To help resolve this as quickly as possible, please get in touch with our Customer Service team so we can investigate further and assist you with either arranging delivery or processing a refund. We apologise for the inconvenience caused and appreciate your patience while we get this sorted for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

My 1st Years is rated 4.4 based on 3,939 reviews