Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Ordered gifts for Twins First Birthday with 3-5 days delivery time frame. The order was placed on the 14th April and I’m still awaiting the order 9 days later and no idea when I’m likely to receive it. Phoned My 1st Years and they told me they will chase the Carrier who are Evri and they will advise me of the position in the next 48 hours, sorry but this is not good enough.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear about the delay with your order. I completely understand how frustrating this must be, especially for such an important occasion. Due to the Easter period and the recent Bank Holiday, our company was closed, which has unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines. We fully appreciate how important timely delivery is, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working diligently to process and dispatch orders as quickly as possible, and we are actively addressing these delays to minimise them going forward. I understand your concerns regarding the courier update, and we will continue to chase this with Evri and keep you informed as soon as we have further information. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Ordered a gift for new born baby with 3-5 days delivery time frame. Was visiting the new born baby within the 8 day time frame so was able to gift in person, however my order arrived on day 9, was very disappointed as I was not able to hand gift the present!”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear that your order didn’t arrive in time for your visit. We completely understand how disappointing it must have been not to be able to give your gift in person. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines. We fully appreciate how important timely delivery is, especially for such special occasions, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working hard to improve our processes and minimise delays like this in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Not happy at all as it took so long to be delivered. Ordered on the 1st April arrived on the 11th so completely missed Easter. I won’t be ordering anything from you again.”

Helpful Report

Posted 3 months ago

Hi, I’m really sorry to hear that your order didn’t arrive in time for Easter. I completely understand how disappointing that must have been, especially as it was an important occasion. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We also experienced a much higher volume of orders than expected, and despite our best efforts, we weren’t able to meet our normal delivery timelines on this occasion. We truly regret the inconvenience caused and understand your frustration. Please be assured that your feedback has been noted and will be shared with the relevant teams, as we are actively working to improve our processes and prevent this from happening again in the future. Thank you for your patience and for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I ordered two presents not received messaged three times never even got a reply”

Helpful Report

Posted 3 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 3 months ago

“I was very disappointed with the customer service”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re sorry to hear that you were disappointed with the customer service. Having reviewed your order, I can see that it was delivered as requested and we have not received any previous contact from you regarding an issue. If you would like to discuss your experience further, please do get in touch with our customer service team and we’ll be happy to look into this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I ordered 2 sets of gifts l and they have arrived all in one single package/box.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re sorry for any confusion caused. We provide one complimentary gift box per order. If you require additional gift boxes, these can be added at checkout when placing your order. We appreciate your comments and will take this on board. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I have made a number of previous orders and been pleased with the products and quality. This time I was disappointed at the poor quality of the back pack that stank of cheap material and the stench would not go even with airing. I had it personalised with the baby’s name and asked for a new one to be sent out asap so I could have it to give as a gift in the three days remaining but they would not accommodate if I did not send the bag back first. I explained that I would be happy to handover the foul smelling bag to the courier if they could just send out a bag that didn’t stink immediately as I was out of time. The fault was with My 1st Years yet they did not want to rectify the issue. Finally, I also ordered a personalised passport holder and luggage tag. The passport holder had the name on it but not the luggage tag. Why would the luggage tag not have the name on it if one uses it for the purpose of identifying their luggage???? Very poor experience and will never order from them again.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re really sorry to hear about your experience on this occasion. This is certainly not the standard we aim to provide, especially as a returning customer. We’d like to reassure you that all of our items are fully tested and safe for use by children. Occasionally, there can be a slight smell from new materials when first opened, which is normal and should fade with airing. However, we completely understand how disappointing this must have been, particularly as it was intended as a gift. We’re also sorry to hear about the issues you experienced with the personalisation and the delay in resolving this for you. Your feedback is important, and we will take this on board to improve both our products and service. If you are not happy with the items, we would be more than happy to arrange a full refund once the products are returned. Please do get in touch with our customer service team, and they will assist you further. We truly appreciate your past support and are sorry again that this order did not meet your expectations. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Absolutely shocking. My parcel was never delivered and My 1st Years suggested that I file a police report!”

Helpful Report

Posted 3 months ago

Hello, we’re very sorry to hear about your experience and understand how frustrating this situation must be. In cases where a parcel is reported as not delivered, requesting a police report is part of our standard procedure, as outlined in our Terms & Conditions. This can usually be completed quickly online. Please be assured that we are not refusing to help or resolve the issue. We simply ask that this process be followed so we can proceed appropriately. We appreciate your understanding and are here to support you through the next steps. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Box was all damaged but puzzle was ok”

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Posted 3 months ago

Hello, thank you for your feedback! We’re sorry to hear that the box arrived damaged, although we’re glad to know the puzzle itself was okay. We’ll be sure to pass your comments on to our team to help improve our packaging and delivery experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Unfortunately my item arrived and I was unhappy with it. My daughters name is Evie, yet the font made it look like something completely different so I am unable to use the item. I contacted customer services who stated that there is nothing they can do as it is a personalised item. The issue was with the font and I feel that there should be options for people to choose whichever font they would like. A complete waste of my money!”

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Posted 3 months ago

Hello, thank you for your feedback, and we’re very sorry to hear that you were unhappy with your item. We understand how disappointing this must be, especially when it comes to personalisation, and we appreciate your comments regarding the font. Your feedback is important to us, and we will share this with our team as we continue to improve our products and options. Please do get in touch with us at support@my1styears.com with the subject line 'Review - Aleksandra', and we will be happy to look into this further for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Bought a bag with my sons name on it In February his name on it and his name is coming off of it already, baring in mind he is 3 and only gets used a couple of days a week”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re really sorry to hear about this issue with your bag. This is certainly not what we would expect, especially with such light use. Please do get in touch with our customer service team, who will be happy to look into this for you and help resolve the issue. We appreciate you bringing this to our attention and apologise again for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“It said 3-5 days delivery but it was a lot more than 3-5 days delivery. I had bought the items for Mother’s Day but they were over a week late.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re very sorry that your order did not arrive within the expected timeframe, especially as it was intended for Mother’s Day. We sincerely apologise for the delay. We have been experiencing a high volume of orders and are working through them as quickly as possible, but we completely understand how disappointing this must have been. We truly appreciate you bringing this to our attention and will pass your feedback on to our team to help improve our delivery times moving forward. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Didn’t even receive my goods”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re sorry to hear this. According to our records, the order shows as delivered. We did reach out to you via email over a week ago requesting some additional information, but we haven’t yet received a response. If you still need assistance, please do get in touch with our customer service team, and we’ll be happy to help further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Not happy with the size on font as this was clarified on website that the longer name you have the smaller the font will be, colleague who I had a chat with wasn’t helpful either when I said I wanted a full refund. Will not be order from you again.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave your feedback. I’m very sorry to hear about your experience and that our team was unable to resolve your concerns to your satisfaction. We do try to clarify on our website how font sizes may vary depending on the length of the name, but I completely understand that this was disappointing, and I apologise for any frustration caused during your interaction with our colleague. Your feedback is important, and we will use it to improve both our product guidance and customer service. While we’re sorry to hear you won’t be ordering from us again, we appreciate you sharing your experience. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Product material was great but picture as a duck was very poor quality, very disappointing”

Helpful Report

Posted 3 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 3 months ago

“Placed my first order for my Wife's first mothers day after a very difficult pregnancy and birth, ordered multiple personalised items all of which were wrong and ignored my request (plus the gift box was damaged). The CS member I spoke to was polite and professional and got some of the items resent and one of the personalisation bits was wrong again with another damaged gift box, I complained again and still yet to recieve some of the right items. There's a real lack of care that comes across through the production / dispatch of these products, please don't have a personalised section on multiple products if you're team choose to ignore it multiple times.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not meet expectations, especially given how meaningful this occasion was for you and your family.bWe sincerely apologise for the repeated issues with the personalisation and the condition of the gift boxes. This is not the level of quality or care we aim to provide, and I completely understand your frustration, particularly after multiple attempts to resolve the matter. I’m glad to hear that our customer service colleague was able to assist you professionally, but it’s clear we have fallen short in delivering a proper resolution. Please be assured that your feedback has been taken seriously and will be shared with our production and dispatch teams to prevent this from happening again.If you are still awaiting corrected items, I would really like to ensure this is resolved for you as quickly as possible. Please reach out to us directly with your order details so we can prioritise this for you. Thank you again for your feedback, and we’re very sorry for the disappointment caused. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I literally wrote to you 2 days ago and instead of responding to this I amsked for feedback. The package has nit arrived 1 month later and nothing from the company either.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave us a review. I’m very sorry to hear about your experience. We appreciate your feedback, as it helps us improve our service moving forward. I have reviewed the email thread and can see that, unfortunately, the order was lost by the courier. We offered either a replacement or a refund, and I can confirm that a refund has now been processed. If there is anything further I can assist you with, please don’t hesitate to let me know. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Paid for next day delivery and it wasn’t delivered next day. It took me to complain for them to let me know that next day would not be achieved. 1st years made no attempt to let me know that it would not be delivered. When Mother’s Day card did arrive. It was mis-printed. With a blank section on the front and part of the front printed on the back. Terrible quality and terrible customer service.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re truly sorry to hear about your experience. We sincerely apologise that your order did not arrive the next day as expected, and that you weren’t informed of the delay in advance. We completely understand how frustrating and disappointing this must have been, especially for an important occasion like Mother’s Day. We’re also very sorry to hear about the misprint on your card. This is certainly not the level of quality we aim to provide, and we apologise that this happened. Your comments regarding both delivery and communication have been noted, and we will be addressing this internally to ensure improvements are made. This is not the standard of service we want our customers to experience. Thank you for bringing this to our attention, and we’re very sorry again for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I ordered a personalised gift for my family for their new born baby, but despite putting the correct spelling in the order, it was sent to the recipient with the wrong spelling. Customer service then wasn’t fantastic and as a “good will gesture” was offered £5!!! Never again, I will shop small business in future!”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave us a review. I’m very sorry to hear about your experience.We truly appreciate your feedback, as it helps us improve our service moving forward. I have reviewed the email thread and can see that my colleague arranged a replacement order via express delivery as a gesture of apology, and also applied a £5 store credit to your account. If there is anything further we can assist you with, please don’t hesitate to let us know. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“The quality is very low. Only the packaging was good”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear that you were disappointed with the quality of the product. This is certainly not the standard we aim to provide, and we take comments like this very seriously. We would really appreciate the opportunity to look into this further and make things right for you. Please feel free to reach out to our customer service team with more details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

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