My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,940 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

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My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have not received order”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order and completely understand how frustrating this must have been. According to our records, our Customer Service team has already arranged a replacement for you. We hope that the replacement has arrived safely and that you are happy with it. Your feedback has been shared with our team to help us improve our service and ensure that future deliveries run more smoothly. Thank you for your patience and understanding. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 6 months ago

“Package arrived very damaged! Very disappointed!I requested a personalisation and that was done wrong.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re sorry to hear that the parcel arrived damaged. Our customer service team is ready to help resolve this, so please do get in touch with us and we’ll be happy to assist. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I have never received the items I ordered”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to see that your parcel was lost in transit and never reached you. A full refund has now been processed for this order. Thank you for your patience, and please accept our apologies for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Gave poor review because of delivery firm still not got my parcel of 3rd December 9tines it has been cancelled so far got parcel delivery from this firm last night to which he said I have another parcel for you which I will bring tomorrow why not bring them together will see today if get them.My 1st years soon got my order together and informed of progress order was making.Fingers crossed”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry for the delivery issues you experienced. We can see that your order has now been delivered, and we hope everything has arrived as expected. We appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Incorrect personalisation twice in a row for the Christmas Eve box I’ve bought. Quick to send out a new box the first time but it was still wrong, both with really silly mistakes that are clearly incorrect. Waiting to have a new one sent but waiting on a response to confirm. Big waste of time, resources, money and the incorrect boxes presumably are going straight to landfill. Such a shame there is no quality control with this company. Additionally the quality of the box itself is pretty basic, so that alongside the lack of care to get the personalisation correct makes it feel very unspecial. Maybe go see if you can get what you want elsewhere.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the issues with the personalisation on your Christmas Eve box and completely understand your frustration. We really appreciate your feedback and will pass it on to our team to help improve our quality control. We can see that a replacement with the correct personalisation has now been delivered, and we hope it meets your expectations. Thank you for your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I haven’t received my order, evri have sent it back to you without even attempting to deliver it and I’ve had no contact from anyone to say when it’s likely to be delivered.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the issues with your delivery and completely understand your frustration. We’ll pass your feedback on regarding the delivery service. We can see that a replacement has now been sent and delivered. Thank you for your patience, and we hope everything is now as expected. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Placed my order on the 2nd dec & still haven’t received my order, I emailed you to tell you that evri have had my parcel since the 5th dec, to be told I had to wait up to 10 days, nothing has been delivered so I email you again on the 12th & I have now been told that an investigation has now been started by evri which will take up to 48 working hours for you to receive an update, in the meantime I will not receive my parcel in time for my granddaughter’s birthday on mon 15th dec! One very annoyed customer 😡”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the delays with your order and completely understand how frustrating this must have been, especially with your granddaughter’s birthday approaching. We appreciate your patience while the investigation with the delivery service was ongoing. We can see that your order has now been delivered, and we hope everything has arrived as expected. Thank you for your understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I still have not received the Chair?”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. We hope that the replacement chair has now arrived and meets your expectations. Thank you for your patience, and please do get in touch if there are any further issues. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Not received my parcel yet and the tracking number for Evri is not recognised. I will be really disappointed if not received for Christmas as this is a first Christmas present and ordered it at the end of November”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. We hope that the replacement has now arrived and meets your expectations. Thank you for your patience, and please do get in touch if there are any further issues. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Item did not arrive and I have been trying to make contact for days but had little to no response very disappointing as chair was not the cheapest item and was a 1st Christmas gift.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay and understand how disappointing this must have been, especially as it was a first Christmas gift. We did reply to your email within a few hours of receiving it and immediately raised an investigation with our courier. We’re glad to confirm that your parcel was safely delivered in the following days in time for Christmas. We sincerely apologise for any inconvenience caused and appreciate your patience throughout this process. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I still have not received my parcel. Won’t use service again whilst Evri are the package handlers.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your order hasn’t been received. A full refund has now been processed for your order. We apologise for any inconvenience caused and appreciate your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Quality of the product is so poor for the price. So disappointing”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Never got my order”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay and understand your frustration. We’ll pass your feedback on regarding the delivery. We can see that the parcel was delivered before Christmas, and we hope it arrived as expected. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“My parcel was delivered in 2 attempts, The second box was left in an unknown location. I had to chase this with My1st years, first day I called them about 6 times and after 18 mins of waiting the call dropped. Next day I rang again and a colleague was helpful who identified the location as being not clear. I was asked to fill a DOR (form to say I have checked everywhere and in case I am not telling the truth can lead to prosecution- a bit too much but as I was saying the truth, I signed it) I called them again to chase my remaining order, I was on the call for good 40 mins, this colleague kept going back and forth to say it was delivered etc my baby was crying constantly whilst I was on the phone. I was sent a replacement in the end but the whole process of chasing them on email, insta, webchat was really draining. Although there products are really nice but my experience has not been pleasant. I would also like to add that the delivery company is also responsible for misplacing the parcel.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the difficulties you experienced with your order and completely understand how frustrating this must have been. We appreciate you taking the time to share your experience and will pass your feedback on to help us improve both our service and communication processes. Unfortunately, situations like this are part of the standard delivery investigation process with the courier, which is why forms like the DOR need to be completed to ensure parcels are correctly tracked and resolved. We’re glad that a replacement was eventually sent and hope it arrived as expected. Thank you again for your patience and for highlighting both the positives and the challenges in your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I have not recieved my goods Please advise Regards Gillian Bailie”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that you haven’t received your order. Our records show that the parcel was delivered. We emailed you around two weeks ago but haven’t yet heard back. If you still can’t locate your order, please complete the form we provided via email so we can proceed with the necessary investigation. Thank you for your cooperation and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I haven’t received my order yet!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay and understand your frustration. We’ll pass your feedback on regarding the delivery. We can see that a replacement has now been delivered, and we hope everything has arrived as expected. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“My evri parcel was stolen due to the delivery man leaving it outside so my £90 worth of orders was taken right before Christmas!!!”

Helpful Report

Posted 7 months ago

Hi, we’re really sorry to hear about this. Please contact our customer service team, who will be happy to help resolve the issue as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Parcel lost, didn’t receive gifts in time for my son’s first birthday when ordered in very good time. Still no resolution of missing parcel. My first years need to stop using Evri, will never be using again”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about this. As soon as we learned there was an issue with your parcel, we raised an investigation with Evri. We’ll be in touch with you as soon as possible with an update. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still havnt received my order”

Helpful Report

Posted 7 months ago

Hi, we’re really sorry to hear about this. As soon as we became aware of the issue with your parcel, we immediately raised an investigation with Evri. Our team is closely monitoring the situation and will be in touch with you as soon as possible with an update. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Parcel was dumped outside took a day to find thought was stolen. Also bag delivered is a different colour to the pictures on website not happy at all”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about this experience. It’s disappointing that your parcel was left outside and caused you stress. Regarding the colour of the bag, we apologise if it didn’t match your expectations. Product colours can sometimes vary slightly in photos. Please get in touch with our customer service team so we can look into this and help resolve the issue. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

My 1st Years is rated 4.4 based on 3,940 reviews