My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,940 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

Write Your review

Tell us how My 1st Years made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I STILL HAVENT RECEIVED THIS OARCEL ORDERED OVER A WEEK AGO”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to see that your order is delayed. We’ve now raised this with our courier to get an urgent update. Unfortunately, delays can happen at this time of year due to high volumes, but please rest assured we’re working hard to ensure your parcel reaches you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Disappointed as one of the blankets had a big catch in it! Had to try and mend as wanted to send to Australia. Not good quality and should never have been sent out line that.”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“I placed an order on 22nd November for a personalised item for my niece’s first Christmas. This has not arrived and My 1st Years are not committing to a replacement before Christmas. While I appreciate that Evri appears to have misplaced the parcel, I would expect a better response from customer service. I am also concerned reading the other negative reviews on resolving similar issues.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders going to Northern Ireland and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The company was contacted to be notified that no delivery was made and still there has been no update.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your order is delayed. We will raise this with our courier and have passed your query to our Customer Service team. Please bear in mind that our current response time is around 24 hours due to the high volume of enquiries. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still awaiting my order :-(”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your order was lost. I can see that our Customer Service team has already sent a replacement via express delivery, so your order should reach you within the next 2 days. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Poor delivery experience, would put me off ordering again”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I have not yet received my delivery ?????”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Never received my order Delivery company sent picture of it on street”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that you haven’t received your order. We’re more than happy to help. Please get in touch with us so we can look into this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Not sure why the need to make the picture so much bigger than the item really is.. would definitely of returned it if it had not been personalised. Definitely won’t be buying again.”

Helpful Report

Posted 7 months ago

Hi, we’re sorry to hear that the item didn’t meet your expectations. Please note that the product dimensions are provided in the listing to help customers make an informed choice, but we’ll pass your feedback on regarding the image size. We appreciate you taking the time to share your thoughts. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“My parcel still has not arrived. Using EVRI for your deliveries is really not as good idea.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Can't comment as purchase is still to be delivered.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers. Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Terrible experience with an order not delivered to my home , insisted the only way I could get a refund was to report as theft and obtain a crime reference number , the police advised this was not theft as I had not received anything to actually steal. The situation is on going and they still insist on a crime number I have advised them twice regarding the police comments and still do not have a refund I have used this company on many occasions previously , their products are of good quality and my grandchildren loved but based on this last experience I would not purchase anything again”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery. Our Customer Service team has emailed you regarding this, but we have not heard back. Thanks. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I haven’t received my order and customer services have been appalling.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery. Our Customer Service team has emailed you regarding this, but we have not heard back. Once a crime reference number is provided, we will be able to proceed with a resolution. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“item hasn’t even arrived.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay in receiving your order. Our records show that your parcel has now been delivered. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Christmas sack is much smaller than advert shows, also there was mistake in the name what I asked You to print.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear this. Please get in touch with our Customer Service team so we can look into the issue and assist you further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Waiting for order since 23 Nov. Still not arrived. Been 14 days now.”

Helpful Report

Posted 7 months ago

Hi, we are very sorry to hear this has happened. We’ve checked your order and can see that the parcel is being returned to us. We would love to replace it for you, however, this item is currently out of stock. We can offer a replacement with a different product or a full refund. Please get in touch with us so we can arrange this for you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Parcel not arrived and can’t get any tidy updates from company”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the inconvenience. We can see that the courier attempted to deliver your parcel last week, and an investigation has been raised to track it. Please rest assured we’re following this up and will keep you updated as soon as we have more information. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Terrible experience. Poor quality product. Faulty and a refund is being refused.”

Helpful Report

Posted 7 months ago

Hi, we’re sorry to hear that you’re unhappy with your order. We’ve reviewed the correspondence and understand your concerns regarding the font style. We can certainly pass your feedback on to the relevant team. We also want to note that a replacement with a different font style has been offered, but we haven’t yet heard back from you regarding this option. Please get in touch if you’d like to proceed with the replacement. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Never received my parcel”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear your parcel didn’t arrive. It looks like it was lost in transit, but we can see that our customer service team has already arranged a replacement for you which should arrive early next week. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“ordered a present for a christening at whicj i was Godmother whicgh was due to arrive 3 days before the Christening. It didn't arrive and now over 10 days since the initial order and 7 days after the original delivery date i still haven't received it. I have emailed the company and they have acknowledged my email and said they are investigatinfg but I haven't heard back since then. In the mean time I am without the gift and out of pocket. Would not reccommend !”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay and completely understand how disappointing this must be, especially for such an important occasion. Our customer service team has raised an investigation into your order, and we are following it up to ensure you receive an update as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

My 1st Years is rated 4.4 based on 3,940 reviews