My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,940 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

Visit Website

Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

Write Your review

Tell us how My 1st Years made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a raincoat for my daughter and two buttons was missing in it !!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that the raincoat arrived with missing buttons. We’ve passed your feedback on to our team. We can see that this item has already been replaced, and we hope the new raincoat is perfect for your daughter! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Worst customer service, Geraldine, and rubbish delivery”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about your experience and the delay with your parcel. We contacted the courier and did everything we could to speed up delivery. We can see that the parcel has been delivered, and we hope you are happy with your order. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Very disappointed with item, sent aback after a debate with customer service 🙄 Not what was expected, personalised item was stickers on wooden walker, stickers were 3 letters not straight for 10.00, Expensive for poor quality.”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“I haven't received it yet?”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that you haven’t received your parcel. It looks like the parcel is being returned to us. We’ll investigate this further and get back to you via email as soon as possible. Thank you for your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I placed an order on 16th November and still haven’t received any of it yet. Please can you tell me where it is?”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that you haven’t received your order. It looks like there may be an issue with the delivery address provided. Please get in touch with our customer service team so we can help resolve this and ensure your order reaches you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Because until now I have not received my order and my grandson birthday passed and he did not receive his gift so I am very unhappy about this”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that your order hasn’t arrived yet. Your order is still on its way. International delivery can sometimes take a little longer. It was cleared by the customs office yesterday, so it should arrive very soon. We really appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Hi there we still haven’t received our parcel. There has been a lengthy delay with delivery. Evie are really not a great delivery company to be using as we have had this problem with some other deliveries this year”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delay with your parcel. International delivery can sometimes take a little longer than expected. If your order hasn’t arrived within the next 48 hours, please get in touch with us and we’ll be happy to help resolve the issue. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Ordered personalised ballerina bunny (Alexandra) but it has arrived blank.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear this! According to our records, the personalisation was applied. If it is missing on your item, please get in touch with us and we’ll make sure to resolve it as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I ordered medium sized stockings, as confirmed in the order email, however when they arrived they are small and I have noticed the website has been updated to say these are small despite them having previously been advertised as medium at the time when I purchased them. Very disappointed.”

Helpful Report

Posted 7 months ago

Hi, thank you for your review. We’re very sorry to hear about your disappointment. Our website was not updated and we do offer three different sizes; however, we are looking into this for you. Please get in touch with us so we can help resolve this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Hello, I never received the package yet but it was meant to be delivered a few days ago! Where is it?”

Helpful Report

Posted 7 months ago

Hi, thank you for your review. We’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“My order never arrived..despite evri saying it was delivered and taking just a picture of my front door which was locked and no one was home my issue still hasn't been resolved”

Helpful Report

Posted 8 months ago

Hi, thank you for your review. We’re sorry to hear about the delivery issue. According to the courier, the parcel was marked as delivered, but if you’re unable to locate it, please get in touch with our customer service team so we can help resolve this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“poor customer experience - did not receive my order and refusal to help”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear your parcel is missing. Our Customer Service team has offered assistance and explained that we’re more than happy to resolve the issue within 24 hours. To do so, we do need confirmation of the CRN number and a completed form. We’re sorry to see this wasn’t provided, but if you change your mind, please don’t hesitate to get in touch so we can help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“i haven't received by order from yourselves to be able to rate”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The item feels very cheap unfortunately for the price. Small chips noted to the wood. Would not recommend.”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“My order never arrived. Evri says the data was insufficient.”

Helpful Report

Posted 8 months ago

Posted 7 months ago

“Product badly packaged and very damaged extremely disappointing”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear that your product arrived damaged. Thank you for your feedback. We will pass this on to help improve our packaging. We can see that our customer service team has already sent a replacement, and we hope it reaches you in perfect condition. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Not very happy with my purchase, the gift box was ripped which doesnt look good when giving the gift.”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear that your gift box arrived damaged. We completely understand how disappointing this is when giving a gift. Please get in touch with us so we can assist further. We really appreciate your feedback! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Damaged item & refused refund”

Helpful Report

Posted 8 months ago

Hi, we’re sorry you feel this way. We reviewed the photos and can confirm the product is not damaged. However, as you were not happy with the quality, we advised that the item could be returned for a refund, and we never heard back. If you change your mind, please feel free to reply to our email so we can assist. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Poor customer service.”

Helpful Report

Posted 8 months ago

Hi, thank you for your review! We’re very sorry that you were unhappy with our service. Unfortunately, we are unable to accept returns on personalised items if the change of mind is the reason, as stated in our terms and conditions. We appreciate your understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Requested two separate gift boxes ( recorders as such on the invoice) for two toys for my grand children. Received both toys in one box which was itself damaged. Both toys were boxed normally themselves but even these boxes slightly damaged. I have requested new boxes, still waiting to hear…checked the toys which were ok but the internal wrapping of these were also torn…”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear about the issues with your gift boxes and the internal wrapping. We did reply to your email almost 2 weeks ago, but it seems we haven’t heard back from you. Please could you check your spam or junk folder just in case our response went there? We’re happy to assist further once we hear from you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

My 1st Years is rated 4.4 based on 3,940 reviews