Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Product smaller than I thought it would be”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, and we're sorry to hear the product was smaller than expected. We do our best to provide accurate measurements and detailed descriptions on our website to help customers make informed choices, but we understand it can still be disappointing if the item doesn’t meet expectations. We really appreciate you taking the time to share your thoughts and will pass your comments along to the team. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Very happy with everything I have been buying gorgeous stuff off this website since I had my own baby and loved everything really good value for money!!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Delighted with my purchase. Beautifully made and packaged. Will definitely buy from this company again”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I purchased some personalised booties, a personalised blanket and personalised robe. All were great quality. The embroidery was neat and tidy. All gifts were greatly appreciated for my new born grandson. Despatch & Delivery times were good. I would buy again and recommend this company. Thank you”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Beautifully packaged and gorgeous item”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Did not receive the order”

Helpful Report

Posted 1 year ago

Hi, we’re sorry to hear you had trouble receiving your order. After checking the delivery details, we can see that the door number was missing from your order, which may have caused some confusion for the courier. As a result, the parcel was left with your neighbour to ensure it was safely delivered. If you still haven’t received it or need further help, please don’t hesitate to contact our customer service team. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Perfect customer service from irina Lovely quality set Thank you”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Really happy with our babies first backpack. The gift boxes they come in are incredible!!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I was very disappoint with the verse which was in a card, there was a large gap between the name, I have emailed and got no response back. I have bought from the company for a number of years and iv always been really pleased with everything I purchased.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, and we’re very sorry to hear about your recent experience. We completely understand how disappointing it must have been to receive a card with a formatting issue, especially when you’ve been happy with your purchases in the past. Please accept our sincere apologies for any frustration caused. We’d also like to mention that we responded to your email within an hour of receiving it, but we didn’t hear back from you. It’s possible our reply may have gone to your spam or junk folder, so we’d encourage you to check there just in case. We truly value your continued support over the years and would love the opportunity to put this right. Please feel free to get back in touch, and we’ll ensure your concern is handled as a priority. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Very expensive for the quality of the product. Quite disappointing”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Products lovely and tracking of delivery accurate. I have ordered twice now in the last few months but no gift message was included. This is very disappointing.”

Helpful Report

Posted 1 year ago

Hi, thank you for your kind words about our products and delivery tracking. We’re so pleased to hear you’ve ordered from us more than once. We’re very sorry to hear that your gift message was not included. After checking your order, we can confirm that no message was saved on our end, which meant we weren’t able to include it. We understand how important those personal touches are, especially for gifts, and we’re truly sorry for the disappointment this caused. Thank you again for your feedback, and we hope to continue delivering products you love. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I am so happy to have found your company. I love your products. They are adorable, durable, sustainable, interactive, and, best of all, my grandsons love them.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“This was bought as a new baby arrival present & was sent direct to them. I have not seen it so I can’t comment on quality etc but I hope it is good & the mum & new baby like it.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your purchase and for choosing our product as a gift for the new arrival! We hope the mum and baby love it as much as we enjoyed preparing it. If there’s anything we can assist with in the future, please don’t hesitate to reach out. Thanks again for your support!. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Excellent products at reasonable prices . Quick delivery .”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I've bought this cute gift well in advance for a friend's 6 month old baby for her first birthday. All I can say for now, is it's really cute, well made and comes in a lovely gift box. Very pleased with this purchase.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Evri has failed to deliver this order which incidentally is not the first time this has happened to me with this delivery company. So, I'm unable to comment on your product because this has not materialised. Frustrated and disappointed I'm afraid!”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We’re very sorry to hear about your frustration, and we completely understand how disappointing delivery issues can be, especially when it’s not the first time you’ve experienced this with the courier. Please be assured that we will be raising this with Evri directly, as reliable delivery is extremely important to us and our customers. We can see that your parcel has now been delivered, but if there’s anything still unresolved or if you need further assistance, please don’t hesitate to get in touch. Thank you for your patience, and we do hope you’re happy with your order now that it’s arrived. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Such lovely quality. You want to buy everything!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“To be brutally honest I think the mobile I purchased from you was misrepresented. I looked at three or four on eBay and Amazon, yours seemed to have characters with more vibrant colouring,in particular the Tigger which is depicted a deep orange.your mobile was a lot more expensive than the others but I was willing to pay more for quality. I was extremely disappointed when I opened it to discover it was exactly the same brand and packaging as all the cheaper versions I had rejected. I had no time to send back as it was a present.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Bought as a gift for a friend and they loved it!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Great choices, easy ordering, quick delivery,easy assembly.”

My 1st Years 5 star review on 11th June 2025

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

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