Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Fabulous quality of priduct. Delivered on time. I definitley will order from this company again.”

Helpful Report

Posted 3 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Very impressed by the whole experience. Good website and excellent products”

Helpful Report

Posted 3 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“This was a present for my goddaughter’s 1st birthday, parents absolutely loved it and my god daughter seems to love playing with it. I love how it’s sort of old fashioned and doesn’t need any batteries or plugs!! Very lovely touch that you can add their name.”

Helpful Report

Posted 3 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“So pretty! Well made and perfect for my one year old granddaughter. Such a cute bag!”

Helpful Report

Posted 3 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“The quality of clothes that I buy from My 1St years are always so good, my sister and her kids love all the bits and pieces and they always come nicely packaged. Shout out to Dorota for her fast and efficient customer service .”

Helpful Report

Posted 3 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Beautiful gifts arrived in great packaging on the date they were supposed to arrive. Would definitely order gifts from here again.”

Helpful Report

Posted 4 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“What shocking service! They give faulty product and incapable of providing the correct solutions. Let’s not forget no one is allowed to complaint about the complaints manager LOL she is above all😂”

Helpful Report

Posted 4 weeks ago

Hi, we're sorry to hear that you remain unhappy with your experience. After you contacted us about the faulty item, we offered to send replacement parts via our express delivery service to resolve the issue as quickly as possible. However, you declined this option and instead requested a partial refund, which we processed as requested. Throughout your case, you spoke with four different Customer Service Advisors as well as our Customer Service Manager. We're sorry that you were not satisfied with the outcome of the escalation process. We always welcome customer feedback and are committed to resolving issues wherever possible. We would, however, kindly ask that all communication with our team remain respectful, as our colleagues are here to help and deserve to be treated with courtesy. We appreciate your feedback and wish you all the best. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“very nice afshot”

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Posted 4 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Amazing! I really like how fast it was to ship and deliver it. My friends loved it.”

Helpful Report

Posted 4 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“After receiving my order I had to let them know that the wrong item was sent and they had to send m the item I initially ordered. This was all done after a number of emails and correct item was eventually received.”

Helpful Report

Posted 4 weeks ago

Hi, thank you for taking the time to leave a review. We're very sorry that you initially received the wrong item and that it took several emails to get everything resolved. We appreciate your patience while we arranged for the correct item to be sent. We're pleased to hear that you did eventually receive the item you originally ordered, and we'll use your feedback to help improve our service and prevent similar issues in the future. Thank you for shopping with My 1st Years. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Beautiful personalised rabbit love it”

Helpful Report

Posted 4 weeks ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“I loved the bag for my wee boy it was so lovely and felt nice quality. I wish the same could be said for the wooden car garage that was awful. Not worth £3 let alone £30. Usually never have a problem with MFY and have ordered from them for 6 years. But the quality went down hill this order.”

Helpful Report

Posted 4 weeks ago

Hi, thank you for taking the time to leave a review and for your continued support over the past six years. We're delighted to hear that you loved the bag for your little boy and that you were happy with its quality. However, we're very sorry to hear that the wooden car garage did not meet your expectations. Please get in touch with our Customer Service team with your order details, and we'll be happy to look into this for you and work towards a resolution. Thank you again for your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Too pricy, not worth it.”

Helpful Report

Posted 4 weeks ago

Hi, thank you for taking the time to leave a review. We're sorry to hear that you didn't feel the product offered good value for money. We really appreciate your feedback, as it helps us review both our products and pricing. We hope we'll have the opportunity to provide you with a better experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Absolutely brilliant, my granddaughter is going to love her gifts. Highly recommended!”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Excellent quality goods”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“great customer service”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Love the towels they are nice and thick my brothers grandsons will be happy !”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Perfect gifts everytime. Wide range to choose from. Packaging is absolutely beautiful. My absolute go to for gifts for little ones.”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Lovely gift. Process from point of order to delivery including communication was very efficient. Good packaging and would highly recommend.”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

“Always good quality and service - will buy again”

Helpful Report

Posted 1 month ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 weeks ago

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