Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Excellent quality -very pleased”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Fab product just quite expensive”

Helpful Report

Posted 3 months ago

Hello! Thank you for your feedback! We’re glad you love the product and appreciate your honesty about the pricing. We’re always working to ensure our products deliver great value, and your input helps us improve. We hope to continue meeting your expectations in the future! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Lovely item. Got Name put on it but thought the "Go Slow ...." was the pre set print so thought it would be on with the name requested oops.”

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Posted 3 months ago

Hi, thank you for your lovely review. We’re so glad you’re happy with the item overall! We understand the confusion around the 'Go Slow..' text. That part of the design isn’t included as standard when adding a personalised name, so we appreciate how that may have been unclear when ordering. Your feedback is really helpful, and we’ll make sure this is passed on to our team to see how we can make this clearer on the product page going forward. Thanks again for your support! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Beautifully made, very soft and has a sweet face. Very happy with the doll.”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“My granddaughter loves the little bee puzzle, lovely made and idea size for little hands, I would highly recommend and now looking to buy farm animal's”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I love the bag quality, and the design however I just don’t like the letter ‘O’ font that their using.”

Helpful Report

Posted 3 months ago

Hello! Thank you for your kind words about the bag quality and design—we’re so glad you’re happy with it overall! We appreciate your feedback on the ‘O’ font, as it helps us improve and consider more options in the future.Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Great products”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Present exactly as described and very good quality.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Beautiful item but much smaller than expected.”

Helpful Report

Posted 3 months ago

Hello! Thank you for your review—we’re delighted you think the set is beautiful! We’re sorry the size wasn’t quite what you expected. If you ever need more detailed measurements or recommendations, we’re always happy to help. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Beau loved his first dinasaur puzzle.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Lovely products and the personalisation makes it more special. Just took a while to be delivered or would have given 5 stars”

Helpful Report

Posted 3 months ago

Hello! Thank you for your kind words—we’re so glad you love the products and that the personalisation made them extra special! We’re sorry the delivery took a little longer than expected, and we truly appreciate your patience.Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“The first delivery did not materialise. But after a call to the distributors a second parcel was send out successfully. Thank you”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I love the toys they are such a good quality and very pretty. A great birthday present idea. The only thing that I have been disappointed about was the packaging. The box is very pretty but it arrived damaged and the sticky label that seals it was ripped. It was for a birthday present otherwise for my own kids I would have not been so bothered. Very happy otherwise!”

Helpful Report

Posted 3 months ago

Hello! Thanks so much for your lovely feedback—we’re delighted you love the quality and look of the toys! We’re really sorry to hear the packaging didn’t arrive in perfect condition, especially for a gift. Your feedback is incredibly helpful, and we’ll be working on improving this. We’re so pleased you’re happy overall! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I ordered two passport covers Unfortunately one of the little luggage straps was missing Otherwise I was pleased with products”

Helpful Report

Posted 3 months ago

Hello!Thank you for your review—we really appreciate your feedback. We’re so pleased to hear you were happy with the passport covers overall. However, we’re very sorry that one of the luggage straps was missing—that’s certainly not the experience we want for our customers. Please feel free to get in touch with us directly so we can put this right for you as quickly as possible. Thank you again for your support and for bringing this to our attention.Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I was very happy with all the beautiful products that arrived. My Granddaughter will love them as Easter gifts. The only disappointment was that the lovely green gift box was torn in two places, so I couldn’t keep it and I would have really liked to as it was gorgeous. On the whole though, very pleased with the quality and originality of these products. Thank you.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely review! We’re delighted to hear that you were happy with the products and that your granddaughter will be enjoying them as Easter gifts. We’re very sorry to hear that the green gift box arrived damaged, especially as you were hoping to keep it. We completely understand how disappointing that must have been, and we’ll be sure to pass this feedback on to our team to help improve our packaging going forward. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The items ordered were good value and well made. Arrived quickly too. I ordered two puzzles but for two different people and only came with one box and one personalised note. The daily spamming of daily marketing emails is a bit much too which has put me off re ordering”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you found the items good value, well-made, and that they arrived quickly. We’re sorry for any confusion regarding the packaging. We do include one complimentary gift box per order, and additional boxes can be purchased at checkout if you need more for multiple gifts. We also appreciate your comments about our marketing emails. We understand how that can feel overwhelming, and we’ll be sure to pass your feedback on to our marketing team for review. Thank you again for your support and for taking the time to share your experience; it really helps us improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Very good quality and amazing packaging”

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Posted 4 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Had to put together the vintage style ride on car from scratch, could've been more transparent about this when ordering.”

Helpful Report

Posted 4 months ago

Hello, thank you for your feedback. We’re sorry to hear that the assembly requirement was not as clear as it could have been when you placed your order. Unfortunately, due to shipping and packaging limitations, we’re unable to send larger items fully assembled. We do aim to be as transparent as possible about this on our product listings, but we appreciate you bringing this to our attention and will pass your feedback on to help us improve our communication. If you need any assistance with assembly, please don’t hesitate to get in touch. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“A gift still wrapped to open at Easter but I am sure it will be a lovely item.”

Helpful Report

Posted 4 months ago

Hi, thank you for your 4-star review! We really appreciate it. We hope your gift is well received this Easter, and we’d love to hear your full thoughts once it’s been opened. Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

“Lovely products but it is very annoying that when ordering two gifts at the same time they only send one gift box!”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback! We're really glad to hear you love the products. Just to clarify, we include one complimentary gift box per order. If you’re purchasing multiple gifts and would like additional gift boxes, these can easily be added at checkout. We appreciate your support and hope the gifts were well received! Best regards, Aleksandra, Management Team, My 1st Years

Posted 4 months ago

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