Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Great selection on website but unfortunately delivery was slow. I know this can’t be helped but was disappointed. Box arrived ripped and soaking wet but at least it didn’t damage the goods. Other than that I’m satisfied with purchases.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad to hear you’re satisfied with your purchases, though we’re very sorry for the slow delivery and the condition of the box on arrival. We appreciate your understanding and will take your comments on board to help improve our packaging and delivery experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Toybox bought for our great-grandson and delivered to his address. Our granddaughter hasn't put it together yet but days it looks lovely and good quality. However delivery was appalling. It was delivered to the wrong address and left outside an elderly bedridden women's house in full view. It was not even the same street and our granddaughter had make 2 trips with with her baby son in his pram to collect the 2 parcels.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the delivery issues and the inconvenience this caused. This is certainly not the experience we want for our customers, and we completely understand your frustration. We’re glad to hear that the toybox itself looks lovely and of good quality, and we’ll be reviewing this incident with our courier to help prevent it from happening in the future. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Really lovely quality bag, just wish the name was a different colour as it blends into the bag a bit too much.”

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Posted 7 months ago

Hi, thank you for your feedback! We’re glad you love the bag. We appreciate your comment about the personalisation colour and will take it on board as we continue to improve our products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“No I won’t write a review”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We really appreciate you taking the time to share your thoughts, even if you’ve chosen not to leave a full review. We hope you continue to enjoy your purchase! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“V good service”

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Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Have ordered a few gifts for my grandchildren! Always of good quality and hours of enjoyment for my grandchildren”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Very sweet smaller than expected”

Helpful Report

Posted 7 months ago

Hi, thank you for your review! We’re glad you found the item sweet. We’re sorry it was smaller than expected, and we’ll pass your feedback on to help improve how we present our products online. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Love the product, the process of ordering, and delivery. But would like to have better writeup in the product”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind feedback! We’re thrilled to hear you love the product and had a smooth ordering and delivery experience. We also appreciate your suggestion about the product description and will take it on board to make improvements. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful thick blanket with a heart print and the font for the name does stand out very well.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your lovely feedback! We’re thrilled to hear that you love the blanket and that the font stands out nicely. We hope it brings lots of warmth and joy! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Received promptly, nice backpack however expensive for what it is (I had to buy as a Christmas present!)”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad to hear your backpack arrived promptly and that you like it. We appreciate your comments regarding the price and will take them on board as we continue to improve our products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Arrived promptly and well packaged. Smaller boxes would be a good idea for smaller items as it seems such a waste of resources.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad your order arrived promptly and was well packaged. We appreciate your suggestion about smaller boxes for smaller items and will take it into consideration to help reduce waste. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Lovely gifts for my grandson. Really pleased with them, very high quality”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Happy to receive my items but slightly disappointed that they came from abroad , but I guess that’s the way it is now .”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad to hear you’re happy with your items. We really appreciate your comments and will pass your feedback on to the team. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Loved the items. I ordered 2 personalised sets as gifts but was not given the option of adding another gift box. Both sets came in 1 box. Item’s were beautiful and so cute. Loved them.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your lovely review! We’re delighted to hear that you loved the personalised sets. They really do make such adorable gifts. We’re sorry about the gift box issue. At the moment, an additional gift box has to be added separately, which is why both sets arrived in one box. We truly appreciate your feedback, and we’ll pass this along to our team to help improve the gifting options. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“A gift and great quality I am told”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The quality of the product that I ordered was excellent and the delivery time was as advertised. However I have ordered twice now a product which comes with a complimentary presentation box and on both occasions the box has been damaged which is disappointing.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback, and we’re delighted to hear that you were pleased with the quality of your product and the delivery time. We’re very sorry to hear that the complimentary presentation box arrived damaged on both occasions. We’ll pass this feedback on to our team to help improve our packaging and ensure items arrive in perfect condition in the future. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Got what I wanted Beautiful Came quick Value for money”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good quality, fast delivery of personalised rucksack and water bottle. Only disappointment was the gift box all split along the crease. But the gifts inside were all good.”

Helpful Report

Posted 7 months ago

Hi, thank you for your review! We’re delighted to hear that you’re happy with the personalised rucksack and water bottle. We’re very sorry to hear about the gift box splitting along the crease. We completely understand how disappointing that can be. Please get in touch with us so we can help resolve this. We really appreciate your feedback and support! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Nice train received in good condition an as described very pleased”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Bought from here before and the toys are always lovely. Website is easy to navigate. Quick delivery”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

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