Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I love the bag, slightly on the pricier side but happy to pay for the lovely design. However, the personalised stitching of my daughter’s name just looks odd and not spaced correctly. I emailed and had a very prompt response saying that is how it is supposed to look and was given a goodwill gesture however will just like others to bear in mind for personalisation. It doesn’t look like the listing, not joined up letters and two of the letters are closer together than the others making it look very strange to me. Not sure if it is just the combination of these particular letters. If I had known it would have looked like that I don’t think I would have ordered so could be worth having a function to view what it would look like before you purchase.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to share your feedback. We’re so pleased to hear you love the design of the bag, though we’re sorry to learn that the personalisation didn’t meet your expectations. We’ve reviewed the photos and can confirm that the stitching matches the font style chosen for this product, and there is no fault or damage to the embroidery itself. That said, we completely understand how font spacing can feel different depending on the combination of letters, and we appreciate you raising this. Your comments are really valuable, and we’ll be passing your feedback to our product team for review, including the suggestion for a preview tool to help customers better visualise the final result. Thank you again for your honest feedback and for shopping with My 1st Years. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Item was a gift for my niece and it arrived damaged, clearly no quality control had taken place. First contact I was offered a voucher towards a future purchase, then they will only consider a refund or replacement once the damaged item has been returned. Leaving it too late to get a replacement in time. Poor customer service and product”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, and we're truly sorry to hear that the gift for your niece arrived damaged. We understand how frustrating and disappointing this must have been, especially for a special occasion. We’ve offered all available options to make things right, including a free return for either a replacement or a full refund, as well as a gesture of goodwill towards a future purchase. We're sorry to hear that you were not happy to return the item, but unfortunately, we do require the item back to proceed with a refund or replacement in line with our returns policy. We completely understand that the timing was not ideal, and we do appreciate your feedback - it will be shared with the relevant teams to help us continue improving both our service and quality control. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“We were sent the wrong bag and not compensated for this. I eventually sorted with customer service - though i found the process upsetting and felt ignored /like i was talking with a robot and not a human. Once the rucksack came i was disappointed with the quality. What i thought was embroidery was a patchy iron on transfer”

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Posted 1 year ago

Hi, thank you for your feedback, and we're very sorry to hear about your experience. We’ve reviewed the correspondence and can confirm that our team offered every possible resolution available to try and make things right. As requested, we processed a replacement in the end to ensure you received the correct item. We’re truly sorry that you felt disappointed with the process and the outcome; that’s never how we want any of our customers to feel. Your comments have been shared with the wider team to help us improve moving forward. Thank you again for taking the time to share your thoughts. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Item has not turned up as per timeframe given at time of ordering. Very disappointed as it was for a birthday gift and we've now had to source an alternative present.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Did not receive the order”

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Posted 1 year ago

Hi, we’re sorry to hear you had trouble receiving your order. After checking the delivery details, we can see that the door number was missing from your order, which may have caused some confusion for the courier. As a result, the parcel was left with your neighbour to ensure it was safely delivered. If you still haven’t received it or need further help, please don’t hesitate to contact our customer service team. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I was very disappoint with the verse which was in a card, there was a large gap between the name, I have emailed and got no response back. I have bought from the company for a number of years and iv always been really pleased with everything I purchased.”

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Posted 1 year ago

Hi, thank you for your feedback, and we’re very sorry to hear about your recent experience. We completely understand how disappointing it must have been to receive a card with a formatting issue, especially when you’ve been happy with your purchases in the past. Please accept our sincere apologies for any frustration caused. We’d also like to mention that we responded to your email within an hour of receiving it, but we didn’t hear back from you. It’s possible our reply may have gone to your spam or junk folder, so we’d encourage you to check there just in case. We truly value your continued support over the years and would love the opportunity to put this right. Please feel free to get back in touch, and we’ll ensure your concern is handled as a priority. Thank you again for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Evri has failed to deliver this order which incidentally is not the first time this has happened to me with this delivery company. So, I'm unable to comment on your product because this has not materialised. Frustrated and disappointed I'm afraid!”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We’re very sorry to hear about your frustration, and we completely understand how disappointing delivery issues can be, especially when it’s not the first time you’ve experienced this with the courier. Please be assured that we will be raising this with Evri directly, as reliable delivery is extremely important to us and our customers. We can see that your parcel has now been delivered, but if there’s anything still unresolved or if you need further assistance, please don’t hesitate to get in touch. Thank you for your patience, and we do hope you’re happy with your order now that it’s arrived. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I ordered a backpack and paid for next day delivery as we are going away. The wrong backpack came. I immediately tried to resolve this with customer services but have felt like I am speaking to a robot. My questions are left unanswered or ignored. I am told one thing and then another happens. I am so upset by the whole thing”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologise for the mix-up with your order and any confusion caused during your communication with our customer service team. Your feedback is extremely important to us, and we’ll be passing it on to ensure we improve the clarity and consistency of our responses moving forward. We’re sorry you had to return the incorrect backpack, but unfortunately, we weren’t able to dispatch a replacement while the original item was still in your possession, as per our policy. We can see that your replacement backpack has now been delivered, and we truly hope it meets your expectations. Thank you again for your patience, and we’re genuinely sorry for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I haven’t recieved my items yet even though I paid for next day delivery. Really disappointing as they were for a 1st birthday gift which was last week. I was offered half the delivery cost back which I found a little insulting! Such a shame as the site has lovely things on which I would have no doubt used again in the future had my experience been different.”

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Posted 1 year ago

Hi, we’re so sorry to hear about your experience and completely understand your frustration, especially as the items were intended for such a special occasion. We sincerely apologise that your order didn’t arrive as expected. After confirming the parcel was lost in transit, we’ve refunded your order in full as requested. We truly appreciate your kind words about our products and are sorry this experience has left a negative impression. Your feedback is important to us, and we hope we’ll have the chance to restore your confidence in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Terrible. I waited 3 days for my delivery. Even though I had paid for a premium service for delivery. Not happy with this company!”

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Posted 1 year ago

Hi, we’re very sorry to hear that your delivery didn’t arrive as quickly as you expected. Please note that next-day delivery applies to working days only. As your order was placed over the weekend and with the bank holiday on Monday, this unfortunately affected the delivery timeframe. We completely understand how frustrating this must have been, and we appreciate your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Wasn’t impressed this time with the colour of the blanket. Looked different from the pictures”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“I’ve always been happy with my previous purchases from you, which is why I was surprised and disappointed this time. Unfortunately, the backpack I received is of poor quality, and the box was torn upon delivery. I hope you can look into this issue.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We’re very sorry to hear that you’re not happy with the quality of the backpack and the condition of the box on delivery. We did respond to your email regarding this matter, but haven’t heard back from you. Please do get in touch with us again so we can assist you further and help resolve the issue. We appreciate your continued support and hope to make things right. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I paid for next day delivery but my order was sent standard delivery. And when my order finally arrived, the personalisation was wrong! They had completely missed a letter!”

Helpful Report

Posted 1 year ago

Hi, we’re very sorry to hear about the issues with your order, especially the incorrect personalisation and the delivery not matching the service you paid for. Please accept our sincere apologies for these mistakes. This is certainly not the experience we want for our customers. We are glad to see it has now been resolved. Any queries, please get in touch with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Second time using this company and very disappointed I purchased 2 rucksacks for my grandchildren costing £51.75 that was at the cheaper price as I received 25% discount. I have raised the issue of the fabric variation in one of the ruck sacks which is very obvious and had I been in a store would almost certainly not have purchased substandard goods at this cost. I was told to read the small print terms and conditions as this was stated. Eventually after numerous emails they agreed as a gesture of good will they would not offer a refund, however would exchange for something else on line but I would have to pay the postage to return, adding to the cost of the rucksack which I felt I had paid enough for in the first instance. Lesson learnt read the terms and conditions and expect you may have an obvious variation in colour or fabric especially in the navy that I chose.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“I ordered a 1st Fathers Day card and what I requested to be written on the front and inside was not added. I asked for a refund and was told I could not have one for part of an order and was offered store credit instead. I do not want store credit as I now have to source a new card elsewhere”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear about the issue with your Father's Day card. Not receiving the correct personalisation is understandably disappointing, especially for such a special occasion. We sincerely apologise for the inconvenience caused. Please do get in touch with us at support@my1styears.com with the subject 'Review - Aleksandra', and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing it to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Poor quality items, shocking customer service. Would not recommend and would not buy from again. If I could give less stars I would as I am now out of pocket. I am yet to be provided with an item without fault and my friend is without a backpack for her little girl starting nursery as I would not gift a faulty product.”

Helpful Report

Posted 1 year ago

Hi, we’re really sorry to hear about your disappointment and that your experience did not meet expectations. This is certainly not the standard we strive for. We can see that a full refund was processed a while ago, but we completely understand how frustrating it must have been, especially when the gift was intended for a special occasion. We’re very sorry for the inconvenience caused and for letting you down on this occasion. Your feedback has been shared with the relevant teams, and we truly appreciate you taking the time to let us know. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby. Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would ‘try again next day’, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house. Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so it’s now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit. I however will not be shopping with this company again so store credit is no Good to me. Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences. I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.”

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Posted 1 year ago

“AVOID AVOID AVOID. If I could give them 0 stars I would. I ordered a personalised backpack for my Niece's birthday. I ordered in just enough time for it to be delivered and was excited to give it to her. Unfortunately on receipt of the order, the lettering was unfinished making the name appear wonky. I raised this straight away with Geraldine who agreed it was sub standard. She offered me a £5 gift store voucher. I declined as I do not foresee me shopping with them again. Poor service, poor item, poor craftmanship. AVOID AVOID AVOID.”

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Posted 1 year ago

“Ordered a personalised comforter that arrived with an unreadable font... therefore the name was illegible. I couldn't give the gift in the end as it looks like the name is spelt wrong with an R looking like an E”

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Posted 2 years ago

“I was happy with the service given by the representatives but extremely unhappy about the item received, It was of poor quality, delivery was 5 days late which left me feeling totally disgruntled with the company. I have received good aftercare and am waiting for a replacement item”

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Posted 8 years ago

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