Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Very pretty bag and love that the personalisation is embroidery and not a “sticker”. Only issue is that a few threads have already come out of the backpack and the name embroidery (this was visible from first opening the box and we haven’t yet used the bag as is for nursery so still stored in the box) so definitely wouldn’t purchase again for the price.”

Helpful Report

Posted 11 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 11 months ago

“Disappointed with the toy alot smaller than expected and the box too big really for how much it cost, not sure if I will buy from you again”

Helpful Report

Posted 11 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 11 months ago

“Gift box too small for gift”

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Posted 11 months ago

Hi, thank you for your feedback. We’re sorry that the gift box was too small for your item. Unfortunately, this product does not fit in our standard gift boxes, and we apologise for any inconvenience this may have caused. We appreciete your comments and will look at ways to make this clearer for future customers. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Service and delivery very good, happy with rewards scheme and discounts received after purchase - however disappointed with product (Wooden Pastel Xylophone). The xylophone isn’t tuned at all so is effectively just for display - in fact some of the smaller pegs are lower pitch than larger pegs which is completely counterintuitive. Obviously I’m not expecting my newborn to become Beethoven using a wooden xylophone - however I was intending the product to be an educational toy and was looking forward to playing simple tunes with my baby which unfortunately won’t be the case, this is a real shame for almost £30. Looks-wise it is lovely and it’s a nice decoration, but you do wonder how much extra effort it would have been to get the pegs roughly tuned to a major scale so it could be used”

Helpful Report

Posted 11 months ago

Hi, thank you for taking the time to share such a detailed review. We’re pleased you were happy with our service, delivery, and rewards scheme, but we’re very sorry the xylophone didn’t meet your expectations for playability. Your comments about tuning and scale are valuable, and we’ll share them with our product development team to explore possible improvements in future designs. We’re glad you liked the look of it, but we appreciate you letting us know where we can do better. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Purchased this as a gift and unfortunately the gift box was damaged. It was also sealed to I was unable to look at the item before gifting it. The recipient was happy with the gift and it looked nice when we saw them open it.”

Helpful Report

Posted 11 months ago

Hi, thank you for letting us know about your experience. We’re so sorry the gift box arrived damaged. We understand how disappointing that must have been, especially when giving it as a present. We’re glad to hear the recipient was happy with the gift itself, but we’ll review our packaging and handling to help prevent this from happening again. We truly appreciate your feedback and the chance to improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“I recently bought a number of products, which I believe are very nice but I paid for next day delivery and they arrived 3 days later. Normally that wouldn’t be a problem but I wanted them specifically for my granddaughter who was starting at a new nursery and needed a packed lunch/ box so it was disappointing that they arrived late. Having said that the company did give me a £15 credit.”

Helpful Report

Posted 11 months ago

Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 11 months ago

“I love the jewellery box I ordered. It is pretty, well made and perfect for a little girls christening present. However I was disappointed that both the box the jewellery box was packed in and the personalised gift box I purchased arrived damaged. As this was bought as a gift it rather spoiled it.”

Helpful Report

Posted 11 months ago

Hi, thank you so much for your kind words about the jewellery box. We’re really glad to hear you loved it and felt it was a perfect christening gift. However, we're truly sorry to hear that both the packaging and the personalised gift box arrived damaged. That’s certainly not the experience we want for our customers, especially when it comes to special gifts. We completely understand how disappointing that must have been, and we’d love the chance to make it right. Please don’t hesitate to get in touch with us directly, we’re here to help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Although the box itself is very nice I was very disappointed with the size of it for the price ! For that price I was expecting it to be a lot bigger you can’t fit much into it.”

Helpful Report

Posted 11 months ago

Hi, thank you for your feedback! We understand that sometimes products can feel smaller than expected. To help with this, we always include the exact dimensions in the product description so customers can get a better sense of the size before ordering. We really appreciate you sharing your thoughts and are here if you have any questions or need assistance. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“The Bunny itself is lovely, however I was a little disappointed that the personalised name was just stuck on and not embroidered.”

Helpful Report

Posted 11 months ago

Hi, thanks so much for your feedback. We're really glad you love the bunny! We completely understand your point about the personalisation. Embroidery is a lovely option, but unfortunately, we’re unable to use it on the bunny as the stitching would show through on the reverse side of the ear. Instead, we use a high-quality flocking method that’s durable, long-lasting, and designed to stay looking great over time. We really appreciate your support and understanding! Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Looks great. Well made and looks to be good quality. Smaller than expected though. A present for my granddaughter’s first birthday, so she can take her favourite toy to nursery”

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Posted 11 months ago

Hi, thank you so much for your lovely review! We're so pleased to hear you’re happy with the quality and that it made a special gift for your granddaughter’s first birthday. We hope it becomes a much-loved companion for her nursery adventures! Thanks again for choosing us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“The personalisation on the blanket was not very obvious as the colours were not contrast enough. The personalisation on the backpack overlapped with the pattern making it hard to read”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We’re sorry to hear that the personalisation wasn’t as clear as you expected on both the blanket and the backpack. We always aim to ensure our designs are both beautiful and legible, so your comments are really helpful. We’ll be passing this feedback on to our design team to review how we can improve the visibility of personalisation in the future. We truly appreciate you taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Lovely bags but 1 zip fell off as soon as I received the bag”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, and we’re sorry to hear about the issue with the zip. That’s definitely not the experience we want for our customers. Please contact our customer support team at support@my1styears.com so we can arrange a replacement or find the best solution for you. We appreciate you letting us know! Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Really happy with the product however paid extra for guaranteed delivery within 48hrs and did not arrive in that time unfortunately”

Helpful Report

Posted 1 year ago

Hi, thank you for your kind words about the product. We're so pleased to hear you're happy with it! We're sorry to hear that your order didn't arrive within the guaranteed 48-hour timeframe. We understand how frustrating that must have been and truly apologise for the delay. Please feel free to reach out to our customer service team, as we’d be happy to look into this further for you. Thank you again for your feedback! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Products received were lovely and great quality but did not receive free soft toy due with purchase.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review, and we’re so pleased to hear that you’re happy with the products and their quality! Regarding the free soft toy, I’ve looked into your order and can confirm that the free gift was not selected at checkout. To ensure the gift is added to an order, it does need to be manually selected during the checkout process. We’re really sorry for any confusion or disappointment this may have caused. If you have any questions or need help with future orders, please don’t hesitate to get in touch. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I have recently purchased one of your gift kits from the website, including a towel, a bunny, and a blanket, all personalised with my friend’s baby’s name. I would like to start by saying that the products themselves are lovely—soft, beautifully made, and clearly of high quality. I’m very happy with the materials and overall finish. However, I did notice that the embroidered names on each item use completely different fonts. Unfortunately, this makes the set look a bit mismatched rather than like a cohesive, personalised kit. I had assumed the embroidery would follow the same style across all the items, and I believe this would have made the gift feel much more special and consistent. I just wanted to share this feedback as a suggestion for the future, in case it’s possible to offer matching fonts for kits like these. I would definitely consider purchasing again if this option were available.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind words about the gift kit. We’re delighted to hear you were pleased with the quality and softness of the items, and that they made a special gift for your friend’s baby. We also really appreciate your honest and constructive feedback regarding the embroidery fonts. You’ve raised a very valid point, and we completely understand how having matching fonts across all items would create a more polished look, especially when purchased as a set. Please rest assured that we’ve passed your comments along to our product and design teams for review. Feedback like yours is invaluable as we continue to improve our offerings and customer experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Not the best quality of backpack. Could have probably got the same quality on SHEIN! Nice box that the backpack comes in though.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“The bag is nice, a bit small, with delivery and personalisation it’s £25.99 which I think is too expensive.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Please keep it lovely, it appears to be going downhill. You,re trying to bring in cheap goods eg safari music box should have been 44 pounds for proper musical box that opens. You cannot buy this anywhere else. Instead I paid budget 24 pounds for something not suitable as a christening present.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Gorgeous item however boxed was damaged on delivery,disappointing as it was a gift.”

Helpful Report

Posted 1 year ago

Hi, thank you for your kind words about the item! We're really sorry to hear the box was damaged during delivery, especially since it was a gift. We appreciate your feedback and will continue working with our courier partners to improve packaging care. Please don’t hesitate to reach out if we can assist further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Products are always fantastic… I order presents very frequently. Normally great service but on this occasion my order has not arrived. It has been delayed with their 3rd Party Courier on multiple stages of the delivery cycle and is still not out for delivery… which is disappointing given my order was over 10 days ago (on the standard 5 day delivery service).”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your continued support and kind words about our products. We're really grateful to have you as a regular customer. We're very sorry to hear about the delay with your most recent order. While most parcels arrive on time, occasionally deliveries to Northern Ireland can take a little longer than expected due to courier logistics. If your order still hasn’t arrived within the next 24 hours, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to look into it and help resolve this for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

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