Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG! Useless company which don't give a damn about customers and customer's needs. I've neved used them to send my parcels but they screw up every single delivery I was expecting from online shopping. They left me look stupid over X-mas in front of my partner as they didn't bother to maks sure parcel is delivered. Courier left pathetic note that my parcel is in my "back shed" when I live in blocks of flats!!!!! No sheds here! Useless, pathetic company!”

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Posted 6 years ago

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Posted 6 years ago

“It may well be that the service I get henceforth will be fine, BUT, can I say that when I dropped off my parcel today at Davidsons Garage, Townhead, Penrith, the lady who accepted it was, to put it bluntly, less than helpful, almost rude, with a total lack of communication. Her attitude seemed to be one of "why are you bothering me" ?. She spoke to me only twice and on neither occasion could I hear what she said. Pathetic. I hope the delivery service is'nt as bad.”

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Posted 6 years ago

“Some people are missing the point here. It is the responsibility of the sender not the recipient to sort out the undelivered parcel. They not you should refund you for lost or stolen items. It is upto the sender to make a claim. Mine has been lost or stolen and I am chasing the sender for refund as it was they who decided to use a sub standard company such as hermes. It is not upto me to spend money using the phone and time chasing .”

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Posted 6 years ago

“Can hardly deliver within the given timeframes. Recurring updates on parcels notifications as drivers cannot ‘access’ the property when no attempts was initially made. No reply from customer care, can hardly speak to a real person to get down to the bottom of the problem. AVOID AT ALL COSTS”

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Posted 6 years ago

“i wouldnt even give it a one star! have sent literally thousands of parcels using Hermes and always prided myself in packing securely.Just had a very unhappy customer contact me as parcel has been damaged in transit and item also damaged.Started clain process through parcel2go yesterday-today I received messsge that my claim has been denied by Hermes for inadequate packaging! absolute rubbish -I will never ever use Hermes again.”

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Posted 6 years ago

“Shocking. Delivery driver took a photo as 'proof of delivery' and then didn't leave the item.. I was in all day, and never got a knock at the door. The picture of 'proof' was at my front door, and as soon as the parcel was marked as 'delivered' I checked the door. Nothing there. Awful service and you can get hold of hermes just some awful automated service.”

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Posted 6 years ago

“If here will be possibility to rate them 0 I will do, but sadly I have to give them 1. The worst service ever, stupid system, no possible to contact them and tell how sh*ty they are”

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Posted 6 years ago

“Driver made no attempt to knock on door despite us being in. Left parcel on door step and forged my signature.”

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Posted 6 years ago

“I'm writing this review because I am unhappy with the service provided. I paid £8 postage for a parcel to be delivered to my address. The delivery driver wasn't able to deliver (as I was in work) my issue is that the parcel ticket left provided no information and wasn't filled in at all. The only thing written on the parcel was today's date. No contact number or name of the driver to arrange a second delivery date. I called customer service to which I was hung up twice. On the 3rd call. I was simply told by an automated response thay my issue would be solved using their website. And then disconnected. I called a 4th time which I entered in different digits to speak to a different department. I was then asked to type in my barcode which was on the parcel slip. Upon typing the 8 digits in (correctly) I was told there was an issue and again disconnected (4th time) Went o to Google and found a website where I was able to speak to Someone (via a chat board on hermes website) Where I was told that they would Deliver it the following day But was unable to give me any information about a specific time and was told it'll be between 9an and 8pm! I WILL NEVER USE THIS SERVICE AGAIN!!”

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Posted 6 years ago

“If I could put big 0 star I would. This is what happened. I sent a parcel to an Ebay buyer with Hermes which I was informed by email, had been delivered on 3/1/20. My buyer enquired about the parcel and I forwarded the evidence of a signature, a wiggly thing rather than a signature, which Hermes calls 'proof of delivery'. Like most of the 2500+ people who wrote a similar review, the parcel was not delivered, not signed for by my buyer, whom I respect for their moral values, after discussing with him/her before the non delivery ensued by the forged signature. We are flabbergasted that Hermes, reading these reviews and receiving complaints about their mob couriers, do not do anything about it. They do not care about their reputation, and do not have any concern about people who are robbed of their belongings. This is a criminal action, and Hermes, being the employer of these couriers, are responsible for their action. The least they could do is to investigate, but NO, over 2500 reviews later, they are dismissing the claims of 2500 people. That is not oblivion, that's deliberate cooperation with the robbers. I am coming to the conclusion that this is a perk Hermes offers their couriers, that they can keep a certain amount of parcels per year, at random, in exchange for cheap labour? An acquaintance working for Trading Standards is helping me to file a case against Hermes. They should ensure that this kind of behaviour is stopped immediately and there are a few options they can look at, such as taking a picture of the recipient whilst signing for the parcel. This information would be filed bearing in mind the Data Protection Act, and would be available only to the recipient should a complaint of non delivery be made. The other option would be that the sender of the parcel receives an identification code when booking a parcel online, which is communicated to the recipient, who will be required to enter the code with his/her signature upon delivery. Since the courier is not aware of the code, should he forge the signature, he will not be able to enter the code. The first solution may be invasive to some, yet efficient and protective, the second is also ideal but of course involves communicating with the recipient who may have lost the code or other reasons. Or third solution, when a parcel is booked, a password should be entered during the booking in a box, which will be coded in the courier's reader, and recognised when the signature is applied. In the meantime, this is not so. If Hermes does not refund me, I am taking action in the Magistrates Court small claims and on top of my refund, will ask for a compensation for the time spent on this case. I dealt with it since 2/1/20, we are now 3/1 1.02am, and I have just finished (for today), dealing with this situation. My claim will be the number of hours I have spent at the minimum wage per hour for the over 35y.o. Sofar I have 24 hours to invoice Hermes. And they will pay my legal fees in addition. Perhaps if all of us did this, Hermes will learn not to abuse and address their customers sarcastically as they do. I will teach them that at my address, this does not happen. The court fee is £35 so, people WAKE UP, IT IS WORTH PURSUING THE DRAGON AND SLAY IT.”

Helpful Report

Posted 6 years ago

“Seems like myHermes drivers see Xmas as easy free pickings to steal packages then sign forged signatures saying package successfully delivered My £200 worth of clothing now probably been worn by the driver or if he genuinely did deliver to a wrong address Hermes employ idiots but I doubt he did they are in is house or sold on for cash I got a email saying my delivery was with Hermes and due for delivery between 11am and 1pm at 1.47pm I got a email saying successfully delivered and signed for They never delivered nothing well not to me or signed by me probably saw a big bag with 3 shoe boxes and thought that’s coming with me I’ve reported this to jd sports and will see there outcome Like other complaints Hermes have no phone contact just a stupid robot called holly I did try again today and got what I think was a real person on chat On Hermes chat and I asked for gps tracking of there driver at the time of delivery ,maybe he stupid enough not to been even on my road when he sent the delivered message, but we will see if they try and wriggle out of providing there tracking of there driver even though they said they have tracking I will take jd sports to small claims court if need be as this happening to many others they contracted these cowboys and they should take full responsibility Not much good to me as items are now not available I won’t be using online delivery to my home anymore where Hermes is involved I’d rather have it delivered to a drop off point and picked up Ps look at the ridiculous signature they put might as well stuck put a X on it The sooner they are out of business the better or sort there drivers out with accountability and legal action for theft”

Helpful Report

Posted 6 years ago

“Absolutely the worst courier company ever! I ordered something online. I received notes there wasnt safe place to leave a parcel. I thought -no big deal- will leave a comment to leave it behind a bin and will be sorted. But NOT FOR HERMES!!!!! i went to the website and..... I couldn't leave a note, I could only choose one of the options and nothing was good for me- don't have a garden, don't have a shed, don't have a greenhouse. So i thought ok it is still ok i can ask to leave with neighbour - there was possibility. And then what??? I could ONLY CHOOSEaddress I couldn't leave information where should be left. My neighbour who is at home all the time lives opposite site of the street BUT : I live in 140 and opposite site is 175. Guess what were the house nimbers to choose? The highest one was 160!!!!!!!!!!!!!!!! Really????? And now if i wont be at home the third time they will send it back to sender. So i wont have my parcel. Why??? Because they cant leave it in collect store because home delivery has been choosen Really???? This is the firt courier company who doesnt even try to help customers. I trully not recommended them! How come i canno even call them to speak with someone? No options at all!!!! Stay away from them!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Had received no tracking details so went out then received email to be in between said times for delivery rushed back waited in from 12 got update at 6 sorry for delay parcel can’t be delivered, next day did same again, it s been stuck in the system since Christmas, I will not be ordering anything from company’s that use these idiots as a delivery method, 3jan tracking still not moved, had the same with them with another parcel 2 weeks before Christmas, absolutely useless can’t get hold of them”

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Posted 6 years ago

“Wishil I could give a 0 absolute shithouse of a company no way to contact they are a joke!!! I have a shop that's open all day everyday had a driver signfor a delivery as was me basically stole item had it redelivered left a note for him telling him I was on to him whathappenedwith next item put through as closed 3 times! Fuming doesn't cut it worse delivery company I've ever come across and o was a transport manager for 10 years for ups the sooner this company disappears the better!!!!”

Helpful Report

Posted 6 years ago

“Hermes UK Worse service or rather Zero because there isn't any!! We send a Internal Parcel and paid extra insurance. On Hermes.co.uk Website promised delivery was 20.12.2019, It never came to receiver! Somehow we had three different Tracking, receiped etc. numbers, One with HRM...., 2nd the collectors one and 3rd the Online one, we tried all three without any proper result. Finally we tried to Call Help line, we had NO Chance to solve the problem, because there isn't NO customer-Phone-Service, just an automated operator. End of the day the Parcel worth of £140 that we lost and an angry Buyer too! Thanks to Hermes - NEVER EVER AGAIN”

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Posted 6 years ago

“Order from Petplanet was delivered to wrong address with a different postcode. The property to which they delivered is a holiday let and is not in use in winter, and it was by pure chance that the owner of the property went there and found the parcel. He kindly delivered it to us. The courier sent a photo of the parcel on a step outside a strange door, so photographs are no proof of correct delivery! Of all the courier services, Hermes is by far the worst. Why do firms still use them? (Yes of course - they are cheap). Suggest you ask you supplier who they use, and go elsewhere if the name Hermes is given.”

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Posted 6 years ago

“Worse company ever try as much as possible to stay away from this company, unfortunately house of France sent my parcel that i order on Christmas Day through them. It was supposed to be delivered on New Year’s Eve but the driver did not and said i was not home to sign for my parcel, and my parcel has been stolen twice by there staffs. 3 days later now I’ve still not receive the parcel that was meant to be delivered on new year eve, that another attempt will be made on the 7th of January 2020.”

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Posted 6 years ago

“Parcel expected between 10-12am at a work address. Then updated for no reason to 7-9pm. AT A WORK ADDRESS. Useless, id*ots. The worst courier service going. How are these clowns still in business?”

Helpful Report

Posted 6 years ago

“Online tracking system shows: Parcel status: With your courier. Will be delivered today between 11am and 3pm. Reality: This message was yesterday….. no sign of parcel….. Good news: Online tracking system is showing the same BS.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews