Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a very incompetent delivery driver. He repeatedly leaves our parcels at the end of our half mile driveway (we live on a farm) on the public footpath. He’s left our parcels out in the rain, dumped them in long grass and even just thrown one of our parcels over our gate, not caring where it landed! When questioned about why he doesn’t bring our parcels to our door as the delivery information requests he told us that he didn’t want to damage his dad’s car!! Very frustrating. Lazy and incompetent. He shouldn’t have a job with Hermes if they care about their reputation.”

Myhermes 1 star review on 10th November 2020

Helpful Report

Posted 5 years ago

“Absolutely AWFUL courier service of late. Far too many lost, damaged and delayed parcels. New website is totally naff! Labels don't print out and bulk uploading is now non-existent! Claims take twice as long to process as they used to and staff are far too remote. Why don't you end the misery and instead of constantly shooting yourself in the foot blow your brains out. That way we can all have an end to the frustration!”

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Posted 5 years ago

“Received a parcel from ebay seller,marked fragile and very securely packaged. The package arrived with the outer and inner wrapping torn open. I suspect that someone thought it contained a smartphone or some other valuable item,not a used remote control!. Not good!.REXYBOX1943.”

Helpful Report

Posted 5 years ago

“Firstly, could you please think hard about providing a zero star rating especially for Hermes and Yodel? Just had a parcel "delivered" by Hermes (from Cotton Traders). For "delivered', read "tossed over the gate, because I couldn't be arsed to walk down the drive to the actual house" A photograph taken to prove delivery was uniformly black, didn't show the parcel and it's been piddling with rain here for half an hour. This is actually normal for Hermes in this area of Kent: getting a parcel actually delivered to the door is a noteworthy occurrence. With the possible exception of Yodel who are uniformly awful, Hermes is quite simply c**p and no retailer should use the company and presume to charge for its services. I now always ask an online seller if they use Hermes: if the answer is positive, I go elsewhere. The problem is that firms seem to fall back on Hermes, without telling the customer. I shall only be happy when I hear that Hermes has gone bust and has ceased trading. Please, please do not use this firm if you can possibly avoid it.”

Helpful Report

Posted 5 years ago

“Parcel was delivered to wrong address and when Hermes eventually responded with We would kindly advise you to check with immediate neighbours Don't they know it is their responsibility to deliver it to the correct address not the person receiving the parcel to go looking for it as they are the ones being paid to deliver it.”

Helpful Report

Posted 5 years ago

“Poor service, delivery always delays, leaving wrong house. Tracking system is awful.”

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Posted 5 years ago

“How are these jokers still in business? They are impossible to contact when one of their delivery drivers inevitably screws up. If I see that Hermes are used for delivery by a company, I don't order from that company. The choice is yours, sellers, use a reputable delivery company and stop trying to cut costs with these halfwits.”

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Posted 5 years ago

“Can't use a good tone to judge this company, I am sorry! They are absolute clowns failed to deliver 3 parcels just returned them to sender did not even try”

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Posted 5 years ago

“They have lost a parcel on 6th nov Also left a card 2day saying they left another parcel in my blue bin it was not there also never gave them permission to leave it there anyway!”

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Posted 5 years ago

“Awful tried to use parcels never collected.the last two deliveries did not arrive at my address.no customer service to contact be warned don’t use”

Helpful Report

Posted 5 years ago

“Hermes deliver a very poor service. During the past 10 days there driver has falsely claimed that he/she attempted a collection and has dropped 2 boxes behind our gate with no attempt to deliver items to our house. We have had no problem with any other delivery service. Impossible to contact the company by phone or email.”

Helpful Report

Posted 5 years ago

“I would give a MINUS had there been one . My parcel is missing and I cant speak to a human. This is appealing please beware folks better to pay a little more and get the parcels. I have learnt nevervtrust hermes”

Helpful Report

Posted 5 years ago

“Can't use a good tone to judge this company, I am sorry! They are absolute clowns!”

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Posted 5 years ago

“Your drivers are terrible. Been waiting for my parcel past the "expected delivery" date. Got an email saying I was not in, (which i was) was then told my driver could not find my address, so which one is it? Either they are incompetent at finding an address or they are stealing parcels.”

Helpful Report

Posted 5 years ago

“Would give no stars if I could. I have been trying to contact an actual human with absolutely no success. My parcels left at my front door in the open 2m from pavement, might as well have put a sign out to passers-by saying help yourself. I'd asked for them to be left behind my gate in my safe place in the dry but completely ignored. Suppose I should be grateful the courier actually left them at all after reading reviews on here. Not worth having though by the time I got home from work 4 hours later. Absolutely livid with no where to go to complain. Will avoid any company that uses this lot in future.”

Helpful Report

Posted 5 years ago

“They said they attempted delivery but never heard the door as I was in waiting and its happened with 3 items im fuming this service is not reliable at all”

Helpful Report

Posted 5 years ago

“We normally use the Hermes shop drop off service, however due to COVID-19 we have had to use the collection service. We used them once in the first lockdown and we had to wait over a week past their stated pick up date and then they only came because we complained. We gave them the benefit of the doubt and chose to try again. Our parcel should have been collected Friday 30th October but yet again they have not collected our parcel, I find this service very poor and lacking in any form of organisation in this area. I would not recommend this service to any body if they find them selves in need of a parcel being collected I would tell them to use an alternative provider. Regards Mrs Mandy Saunders”

Helpful Report

Posted 5 years ago

“I would not recommend Hermes to anyone one of their colleagues left my parcel outside someone else’s door and it was gone I was very disappointed and upset about this I recommend Royal Mail they are much more better”

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Posted 5 years ago

“Usually good cheap reliable service, this time it appears they've played football with the parcel - absolutely appalling and obviously no respect for the item. Do these staff not realise they are putting their own jobs at risk? There are plenty of other courier companies.”

Myhermes 1 star review on 7th November 2020

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Posted 5 years ago

“Hermes strikes again said a parcel had been delivered showing a picture not of our front door no where to contact cheap but I advise you not to use”

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Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews