Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My tracked delivery was lost. I sold an item on eBay and it never arrived”

Helpful Report

Posted 4 years ago

“This is probably the worse delivery company operating in the UK. They lie on the tracking system to make you think the delivery is on the way and suddenly the delivery stops with claims of corona virus. We have had several deliveries lost under their watch AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“I ordered a desk off amazon and hermes was the delivery service, not only did they extend the delivery time which I am fine with due to covid, they sent my package back to the sender without any reason told to me or the sender I can only assume that it was damaged by the courier and he couldn't be bothered to own up to it. And of course because it was hermes I could actually get anyone to speak with and we were just left with the repetitive robot assistant”

Helpful Report

Posted 4 years ago

“Normally I can't fault their delivery service but they have had my package for almost 2 weeks! I've logged enquiries and keep being told we are looking into it. I can't get through to an actual person to talk to. I placed my order 3 weeks ago and was happy with a 5-7 day delivery but this is ridiculous even in these difficult circumstances.”

Helpful Report

Posted 4 years ago

“Really bad service. They say the parcel is at the local depot for over 10 days now and when i try to contact hermes to find out more, there is no way of speaking to an advisor as i am just speaking to an online bot”

Helpful Report

Posted 4 years ago

“Terrible service, no care for customer experience. After they arrived at completely the wrong address to collect a return, I decided to cancel my collection. In trying to navigate their customer care system, there was no opportunity for me to speak to a real person. When I did finally manage to get through to someone they just passed the problem on without actually helping me. I will not be using them again.”

Helpful Report

Posted 4 years ago

“If I could give a 0 i would. Courier lies about delivery attempts and how they need more details on how to get to my address. Its not rocket science all they have to do is come to the door and press the buzzer number which is included on the delivery address info on the parcel. Uncontactable through trying to resolve a delivery issue. Only form of contact is through their dumb ass robot chat who ask for more info on your address give them this then boom within 2 days i get my parcel. However the foul launguage and attatute of the delivery driver was 100% uncalled for throwing two heavy packages at her and tell her to do one because we have got him into bother with his "boss". WELLL maybe actually DO your JOB !!!”

Helpful Report

Posted 4 years ago

“I've never had a single correct delivery with Hermes. This latest one was delivered to the wrong building on the wrong street (by a courier who has been to my building before!). Terrible couriers, bad customer support. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Parcel dropped off 33 days ago. It has been lost and I am still waiting for a refund. Bad customer service, absolutely avoid”

Helpful Report

Posted 4 years ago

“Absolutely shocking service from Hermes for the third time! Sent a parcel on the 18th December 2020, it’s the 19th of January 2021 today and tracking still says, ‘We have your parcel and it’s on its way to your local depot’. Parcel has disappeared off the face of the earth. Hermes call handler answered the phone after half an hour of ringing and she was absolutely useless! Hermes have refused to compensate me for the loss or refund the postage despite me ticking the insurance box. Call handler was no help whatsoever and she even refused to give me details of who I could complain to. Neither me or my company will use these couriers again!”

Helpful Report

Posted 4 years ago

“I paid for a collection on January 8th and have had a not eon the door stating that people are in the house (lockdown!) and it's been 11 days and no collection. There is no way of speaking to a human about this you just get infuriating responses over the phone or online from automated messages. I can't even find a way to get a refund. I will never use this service again. I understand there can be delays and that the drivers are working hard etc but it's the fact that there is no form of customer service to resolve problems when they occur. I am now stuck having paid for collection and no way in hell to speak with anyone about cancelling or understanding if it will ever be collected?! Just don't use them it's a waste of money, time and energy.”

Helpful Report

Posted 4 years ago

“Hermes received my parcel on the 7th.on the 9th they said my parcel is delayed and be on the move in 24h.i emailed them on the 18th why my parcel hasn't arrived.then magically they apparently delivered it on the same day to my safespot.i didn't instruct them to do so.no card and no parcel in the safespot.contacted jd and they said I need to fill in a dispute form which will take 10 working days to process meaning I'm without the product or the money in total for min.3 weeks absolute shambles.”

Helpful Report

Posted 4 years ago

“Absolutely ridiculous, they charged us £1.30 + £3 admin fee after delivering the parcel. We checked it, it was just under 1kg, but they said it was but more, they should tell us when collecting the parcel not after it’s delivered. Never using them again ever.”

Helpful Report

Posted 4 years ago

“I received a email to say that Hermes driver had delivered my parcel from M&S at 18:32. No body rang the bell there was no card left, and myself and husband have looked in the garden and up the drive no parcel anywhere. I'm shocked that M& S use Hermes. So I take it now that's my parcel gone astray. Every time a parcels being delivered by Hermes something goes wrong. Either its damaged or something missing or I don't receive the parcel.”

Helpful Report

Posted 4 years ago

“When things go wrong there is no one to help. You cannot call or email anyone in any reasonable timescale. My parcel is declared lost after me spending three weeks chasing up on their pointless auto answer bot system. If they had a decent system I may well have been able to help them. I will never knowingly use them ever again. It is just not worth the few pounds that can be saved. I would recommend no business ever use them if they value the goodwill and the sanity of their customers.”

Helpful Report

Posted 4 years ago

“Booked a collection. Nobody cames to collect. After days of trying to get through to customer services they tell me the label is no longer valid for collection!!!”

Helpful Report

Posted 4 years ago

“This is the second and last time I deal with this shambles of a company!! For the second time (different parcels), I arranged for then to pick up and collect from home, I arranged for a next business day pick-up and received an email to confirm this. On the day of the pick up checked the Hermes website and confirmed the pickup for between 13:00 - 15:00, only to check later and find they said "Sorry we tried to pickup your parcel at 13:48 but no-one was in"!! I waited in all day for this and was at home all day!! Tried to complain on the website only to end up with an automated reply saying the same!! It's impossible to speak to some-one. Looking at the complaints page only re-directs you to the automated service. I cannot believe this company is still around!!”

Helpful Report

Posted 4 years ago

“I've had a really bad experience with Hermes. 9th Jan: Booked a courier to come on 11th Jan and pick up heavy box to be sent with Christmas presents for family I wasn't able to see over the holidays. Payments didn't go through on Chrome but worked on Safari. No confirmation email but order listed on account and money taken out of my account. No reference number given either so I cannot use their 'request a refund' page. 11th Jan: Nobody came to collect, I was in all day. No communication. 13th Jan: Called Hermes, on hold for 38 mins before I could speak to anyone. Lady reassured me she would call the driver and get him to pick it up following day and keep me posted on what was happening. 14th Jan: Nobody came to collect, I was in all day. No communication. 18th Jan: Given up after 1 week of no pick up and no communication. I called and am currently on hold (again) to cancel it and ask for a refund. I'm going to have to carry this huge box to the post office. Hermes are absolutely useless, don't turn up when they say they will but happily take your money, their website chat service unhelpful and severely understaffed so you have to waste hours of your life waiting to speak to someone to ask why they can't fulfill the services you've already paid them for.”

Helpful Report

Posted 4 years ago

“Live in a disabled flat. Hermes never even attempts delivery, they just mark me down as not at home and drive away. I've got CCTV to prove that I'm home, and that they didn't even bother trying to deliver. They do it over and over again, and they do it to my brother too (who lives in a flat 70 miles away).”

Helpful Report

Posted 4 years ago

“This company is a joke! Courier lies about delivery attempts. They are currently holding 2 of our parcels! No way to contact them. No option to send a complaint nor to speak to customer support. I will strongly advice any of my business partners to use another delivery service! BTW. Its nice to see ranking page with GENUINE opinions about Hermes rather than purchased and manipulated reviews like on TrustPilot.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews