Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've never known anything like it. Uncontactable through trying to resolve a delivery issue. I dropped off an ebay parcel at my local delivery point, four weeks later it still hasn't arrived with the buyer and has subsequently vanished into thin air. And the tracking thinks it still hasn't been received from me yet!!! Worst of all you can't speak to anyone about this, all you can do is go on what the tracking tells you and go round in circles. There is no customer service base at all to resolve issues. I would strongly advise you avoid Hermes at all costs.”

Helpful Report

Posted 5 years ago

“Absolutely ruined a whole weekend. Hermes stole the contents of my eBay parcel , taped it up again and delivered an empty box to my recipient. I am now being called a scammer, I've lost a hefty sum and Hermes aren't helping me since I didn't take our compensation. Why should I when it's a next day delivery? What are the chances that a paid for service can mess up in 24 hours?. They literally stole it and had the audacity to still deliver it. I'm so upset by this that I won't ever be useing them again. I hope one day they are shut down for all the money they have lost sellers.”

Helpful Report

Posted 5 years ago

“Ordered item on eBay using click and collect. I asked for item to be delivered to local shop with lots of parking. Tracking info said that it would be delivered on 15/01/21. Item was not delivered due to "delivery address accessibility". I checked tracking info on 16/01/21 and it said "return to sender requested"!!!!!. Absolute rubbish. Do not buy from sellers who use hermes. I have used eBay for years but from now on I will check which delivery company is used and if it is hermes will buy elsewhere. Absolute garbage company which should be closed down.”

Helpful Report

Posted 5 years ago

“I have been ordering products online for about 10 years. Many couriers have been used to deliver me packages. Hermes is by far the worst of the lot. They have been telling me for the last two days that my parcel is going to arrive and it still hasn't. I've had enough of them. From now on before I make a purchase online I will contact the seller and make sure they do not use Hermes and if they do I wont buy from them. If everyone does the same as me then Hermes will go out of business and we wont have to put up with their worse than useless so called service. Hermes are worse than useless, don't use them.”

Helpful Report

Posted 5 years ago

“The worst experience ever, it says that they have missed me on the app at 10am HOWEVER MY SECURITY CAMERA DOESN'T THINK SO. Want to contact their costumer service? Impossible. Want to fe a complaint? Impossible.”

Helpful Report

Posted 5 years ago

“I have always used My Hermes and they are great until you have an issue- I sent a parcel beginning of December 20- it was never received- tracking has never moved from being at receivers local delivery office- it has been over 4 weeks now- have gone and logged the issue 4 times on line- all they say is I have already contacted them about this and someone will be in touch- no-one has ever called me back- I have called twice- they give out the same automated information that you get on-line then when you give the option saying you want to speak someone they play hold music and I have been on hold for over an hour each time (costing me money calling)- so in end have given up- I am not sure how they can get away with such appalling customer service. I send a lot of parcels each month and have always used Hermes as one of my providers in past but this has put me off using them now. Terrible customer service- the worst I have ever experienced and in this day and age with all the technology options there is no excuse for it. Very frustrated and angry to be honest.”

Helpful Report

Posted 5 years ago

“EN10 13/01/2021 a Hermes man didn't know how to open main door to this block of flats. From my window I tried to help but had to listen to his complaints why I had not been at home when he was delivering. Then I stepped down to the front door but he disappeared. 14/01 I was home between 3-5:30 waiting for delivery and during this time I received a message that Hermes missed me for delivery. 15/01 today I've been home since 1:30. Now it's 4pm and I just received 2 messages from Hermes at 3:07 and 3:35 that he missed me for delivery. I don't know if it's just one unfortunate worker or the whole company like this but I wouldn't recommend using it any more. I was thinking about more orders as I find the company products attractive instead of asking for a refund.”

Helpful Report

Posted 5 years ago

“DO NOT USE MY HERMES! they need to be shut down and one day they will. I've had 5 or 6 parcels not arriving with no piece of mind. I feel bad for the sellers who have to refund me, they're wasting everyone's time & I've not lots over £180 because of it”

Helpful Report

Posted 5 years ago

“Hermes have notified me they have my much needed item and were delivering wednesday . Updated time twice before informing me could not deliver weds but would contact me thursday . Again gave me time for delivery , alas failed to deliver again . Went on to supposedly live chat , dont waste your time , its an automated message called Holly . Supposedly raised an incident number but cannot speak to anyone . They have on two days admitted they have my parcel and it is on their van ! ! Looking at other reviews the sequence ends up parcel being lost and to contact the vendor . Am doing this for a refund and will not use that vendor again as I have no wish to risk a Hermes delivery again . Rod Guise”

Helpful Report

Posted 5 years ago

“DO NOT USE HERMES!!!! unless you're sending a football! You bet your life everything will be treated as such. They smashed three of my printers worth more than £400 and I did not get one penny back no matter how hard I tried. And I had paid insurance for all of them. STAY AWAY!! and save yourself from going grey. Just read their NONE COMPENSATE ITEMS list. It includes literally everything. Their staff all hate their jobs and you will be the one who pays the cost.”

Myhermes 1 star review on 15th January 2021

Helpful Report

Posted 5 years ago

“Rubbish If it's not late it's "lost" if it's late it's damaged ..if it's expensive it's lost...ussles”

Myhermes 1 star review on 14th January 2021

Helpful Report

Posted 5 years ago

“Can't understand why they don't send us a message like a man say sorry I couldn't deliver to you today ill try tomorrow Instead they sand you a message saying we tried to deliver to you but you weren't at home with is a lieeeeeeeeeeeeee just a lieee why to lie???”

Helpful Report

Posted 5 years ago

“I never received my parcel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ABSOLUTELYYYYYYYYY DISGUSTING AND UNPROFESSIONAL!!!!!”

Helpful Report

Posted 5 years ago

“On Dec 14th my parcel was due for collection. I waited in all day but nobody turned up. I attempted contacting Hermes several times. All I was told was " Your parcel is awaiting collection."!! The robot 'Holly' finally directed me to the local depot, saying that someone would contact me. Nothing. I tried again to email them to cancel my order and to ask for a refund - no response. (Meanwhile I took my parcel to DPD and it was delivered the next day!) In desperation I've now written to them and sent it to their head office. I told them I would report them to Trading Standards if I didn't hear within a week. I'm still waiting...it's now 14th January!! I rest my case.”

Helpful Report

Posted 5 years ago

“Worst delivery company! Driver's damage parcels & don't even attempt to deliver to the address. They are lazy & unprofessional. Instead of making correct deliveries to a number of apartment blocks, these lazy drivers deliver to one random spot & residents are forced to go on the hunt & hope their parcel is there. They disgust me & I'm disappointed any reputable company would use them.”

Helpful Report

Posted 5 years ago

“I booked a parcel to be delivered and whilst happy to take payment they don't turn up. Need to keep chasing them. When you try to speak to someone you wait on the phone for ages and after waiting g for ages, the line goes dead.....seriously fed up with this company”

Helpful Report

Posted 5 years ago

“Worthless. Send with post nl to England. They say it got damaged. The sender never received the package and they don't respond to our emails”

Helpful Report

Posted 5 years ago

“Lost items, tried to contact the Hermes Support line and the automated bot is useless. Tried using the online bot, again was not able to assist and kept resetting. Terrible service”

Helpful Report

Posted 5 years ago

“Completely rubbish , they shouldn't be aloud to operate . How can you have a delivery company you can't contact . They commit fraud on a daily basis , you pay for parcel insurance and then you can't make a claim . How are they allowed to operate ? Do you sell a favour and use another company .”

Helpful Report

Posted 5 years ago

“No movement on my parcel since 23 Dec and no way of speaking to an actual human being to get an update on where it is! The phone is an automated message and the chatbot is useless. How on earth is a company with this many complaints allowed to still be running”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews