Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes are damaging businesses. If I know a company are using Hermes for deliveries I do not shop with them. They've claimed to deliver things that I've never received, faked my signature, left my package in a 'safe place' without notifying me. Days later Hermes said the parcel had been left in the garbage bin which had since been emptied. Then there's the parcel that was left in a puddle and destroyed Disgrace. They should be closed down.”

Helpful Report

Posted 6 years ago

“A very poor experience. Not only have they not delivered my item, they managed to mislay it too. Hermes not only refused to explain, they attempted to distance themselves from all responsibility. Definitely will not use again. Absolutely the worse service ever. Not impressed at all.”

Helpful Report

Posted 6 years ago

“I sent a parcel and it was stolen at the depot. I insured it for £300 as it was a iPad which I sold. It took a long time where it didnt move from the depot, so I started a claim which took a little while. I was told by customer services that i would receive £300 plus £15.05 postage. But all i got was how much I sold it for and postage which all went to the buyer. No good will gesture nothing. I had lots of hassle from the buyer and all my time chasing up Hermes. Don't use them.”

Helpful Report

Posted 6 years ago

“Terrible service , they damaged my parcel and cant get hold of no one at hermes to talk too , even putting in tracking number and wont let it track says not recognised, would never send post with these cowboys again , they need to be shut down , AVOID like the PLAGUE/”

Helpful Report

Posted 6 years ago

“Unable to speak to a human when parcel not delivered to where it was supposed to be Contact numbers and email useless Would strongly advise companies not to use this service Would give zero stars if possible”

Helpful Report

Posted 6 years ago

“Awful. Parcel not delivered to office address during office hours for unknown reason. No communication re that, I had to find out by checking on the track item. It said you need to contact us but doesn't give contact details. Find some, phone numbers lead to a dead end and automatic hang up of call by them after saying email or live chat. 'Live chat' leads to an automated dead end cut off. Can't get through to speak to someone about their messed up delivery. Will check with orders I make in future and if they use myhermes I will order elsewhere. Worst 'customer service' I have ever come across, there isn't any, just waste your time digging around to only get cut off without being able to talk to someone. Utter rubbish. Don't deserve the one star.”

Helpful Report

Posted 6 years ago

“If there is option for minus i would leave negative feed back. Customer service absolute 0. Speed of delivery minus ten out of 5. Wrong customer number advertised on their page. And even if you have the hassle to find the real number, you cannot speak to anyone. it is just automated. no real person to talk to. refer you back to even more useless website.”

Helpful Report

Posted 6 years ago

“Paid for a collection from a customer and it was scanned in to the Hermes system. 28 days later and they are now denying they even picked it up. Utter lies as they have already admitted scanning it in. If you value your goods do not touch these cowboys.”

Helpful Report

Posted 6 years ago

“Waited a week for delivery never arrived, so many lying exuberant reasons so cancelled the order, This company must go bust it’s completely useless.”

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Posted 6 years ago

“My baby is in pain because Herme couldn't deliver his medication in time, it's still at the depot after a week, when it was delivered with royal mail I always got in time, one time the pharmacy use Hermes and everything goes wrong 😠. Hermes is a joke.”

Helpful Report

Posted 6 years ago

“I've only sent 6 or 7 parcels with myHermes over the past year or so and they've managed to lost 2 of these and 1 has arrived empty. I don't understand how this is even acceptable. They don't even have a working phone number to contact, it just refers you to the live chat! Shocking service from them, just send with Royal Mail, especially if selling through eBay.”

Helpful Report

Posted 6 years ago

“I saw the van arrive so I went out to meet it as we have dogs. Driver handed me my parcel and ran. Didn't realise until I got into the house that the bag had been cut open and half of the contents were missing. Got replacements from the seller.”

Helpful Report

Posted 6 years ago

“Left delivery from amazon marketplace on my garden table. It rained. Product ruined. Seller will replace but I bet Hermes won’t pay anything out. How are these guys in business! Lazy drivers who don’t give a toss.”

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Posted 6 years ago

“Literally the worst courier that exists. Not only delivered my parcel to the wrong address, but said that they couldn't help me with tracking it down. It's not worth the hassle”

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Posted 6 years ago

“Hermes does not deliver, they will get to a postcode and if your house is not immediately visible they will just mark as undeliverable and return to depot. You will not be contacted to get help finding it, you will not be told that there has been a problem and you will not receive your parcel.”

Helpful Report

Posted 6 years ago

“Hermes are nothing but a bunch of theives !! ' Lost ' 3 of my last 4 orders. 2 of which were Liverpool Football Shirts with their name clearly on the outer packaging - need I say more ? Would never knowingly order anything more that involves a Hermes delivery.”

Helpful Report

Posted 6 years ago

“Hopeless...diverted my parcel to a safe delivery, which was acknowledged, and yet the driver decides to deliver somewhere else. Spent all afternoon tracking it down.....”

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Posted 6 years ago

“This has to be the worst Courier companybout there. Just dire. They have now had my parcel for over a week. The tracking offers nothing. You can't speak to anyone. The website is basic and gives no options to actually contact anyone. I have had to stand down tradesmen waiting for this delivery. Costing me and them money. I swear I will no longer purchase from companies offering Hermes as their Courier. Horrendous experience.”

Helpful Report

Posted 6 years ago

“So disappointed with Hermes! Unlike other couriers they don't have a depot, neither is it easy to communicate with them. Lost two parcels in the last week, with no chance of a refund! Never again!”

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Posted 6 years ago

“Got an email they would deliver 2-4pm. Was home till 4pm, no delivery. Left home, came back and met parcel at front door, fully visible from the street. Anyone could have picked it up and walked away. Saw the 'I missed you' card saying it was left on my porch.....I don't have a porch! Plus it recently rained- what if it rained again before I got home? It could have been left with a neighbour but no, someone was too lazy to care. Then I got an email at 9.26pm to say that I signed for the delivery! No I didn't! Fraud.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews