“To be honest, it's the worst on-line shopping experience I ever have. I bought a pair of sneaker of McQueen Alexander , when I received, I found that the piping of the sneaker under the laces is torn so I asked for the exchange. Before I sent out the shoes, I emailed them to see how many days they need to process as I want to see whether I am able to received before I go oversea. The answer is 2-3 business days. Then I sent back the shoes to them. They received the shoes and sent me the confirmation email. However, after they received the shoes, they did not reply my email at all. I then called the customer service and made a complain. They used "they are currently having big volume of customer returns" as excuse and did not process my order. After 5 days, I still did not get any progress updated from them. As I was hurry and I was afraid I cant get the parcel before I went oversea, during the time, I called few times and emailed them twice to explain my situation and asked them whether they could process my order faster, still no reply!!!! Another week, I decided to call for the last time, the customer service person told me the system showed my order was blocked for unknown reason so that no one would process it!!!! Just wondering why they blocked my order for no reason disregard my urgent situation! Is it because of the complain phone call make for the beginning, so they decided to punish me in that way? ? I am very confusing, why customer service would be so unprofessional. And no one tell me my order have been blocked even so many phone call I made before. So, it wasted me about two weeks to get the shoes delivered to me and I had have to change my delivery address to my friend's to make sure the shoes would not send back. I am so disappointed and it could be my and my friends' last time to shop here.”
“Pathetic, DO NOT BUY FROM THEM. Should something go wrong, they will make you wait 4 WEEKS only to come back and tell you there is nothing they can do.
Save your money and buy from a reputable retailer.”
“This is the worse experience I've had, shopping on line. I bought a T-shirt and the shipping was $25. I am never home and no neighbors around waiting for my packages. They refuse to let DHL drop the package at my door. Safe, gated community. always get my packages. I told them I'd take responsibility, but no, not their policy.
DHL turned out to be extremely ineffective as well, I tried to get another day delivery, scheduled it, they confirmed. Then I took the time off for nothing, AS THE PACKAGE WAS ALREDY SENT BACK.
Additionally, My Theresa is going to charge me the $25 shipping, when DHL said that there would be no charge! NO MONAY BACK YET. MAY HAVE TO FILE A CLAIM WITH PAY PAL!
DO NOT SHOP HERE.”
“WASNT CERTAIN OF MY CORRECT SIZE SO I PHONED AND HAD A VERY HELPFULL PERSON GUIDE ME ,MY STUNNING DRESS WAS ORDERED LAST WEEK IT ARRIVED TODAY I AM OVER THE MOON IT WAS PACKED IN A BEAUTIFUL BOX.
THE DRESS IS AMAZING QUALITY AND STUNNING”
“When I received my package the box was totally destroyed so I had to return with my own shipping box.
I've used the gift card which was $100.00 and the product I ordered didn't fit. I returned it the day I got the shipment ($126.00 total). I had paid for the order with my gift card and the shipping was charged to my credit card.
I received a refund with $75.00 on a gift card and $26.00 onto my credit card (keep in mind they don't refund shipping). So, you might wonder what the heck those refund amounts were for... I have NO IDEA. All I've gotten out of them is that they basically split up the total of the product onto my gift card and my credit card. One refund in the amount of the shipping costs and one random-ass amount of $75.00. This took about 10 emails for them to clear-up and it is still unclear as to why they managed the refund this way... This is so annoying and the customer service is SO UNORGANIZED.
I do NOT recommend shopping with this company at ALL COSTS. It is a total headache.”
“worst and terrible return experience ever !
refuse to return my refund via paypal.
I just need a refund via paypal but they completely ignored my emails
keep sending me a credit note whic I don't need
I've also raised a case with paypal hopefully I can get my money back
Contacted my bank told me to wait if still no refund they will do a chargeback for me”
“I have ordered a Givenchy medium and I sent an email after 5 days of purchase as I have not received any tracking ID since the day of purchase.
However I received an email which they need my 6 digits bank security code for their payment verification as I have used a credit card to purchase on their website which I am never use it on their website before.
After provide the 6 digits security code ( which will invalid during the purchase so I think it’s ok to reveal for them as they told me if I do not provide for verification and it won’t goes to shipment. ) , but then I call to my bank to clarify whether it is secured to provide a ‘invalid’ code which the code only valid during the payment which will received like an OTP through message.
Later then I sent an email in regards of my question to Mytheresa hope that they could help on the doubts which it is secured under data protection ( which is simple question and not sarcastic kind)
However then in the late evening on the same day after the second email that I replied to them, I have received an email which said that my order has been cancelled by them but due to verification has failed.
I called up the customer care and brought up my doubt which how does the verification could failed which the code is provided by the bank ?
So she replied I can always call up the bank and ask because they have already cancelled my order and she can see I have sent email to ask about the code.
It is kind disappointed which I have patiently waited for at least the 6 day from the purchase.
In conclusion, I asked whether is it my fault to reveal the code and is my bank’s fault to provide a valid code but caused their verification failed so that I could not purchase.
Anyway , although it is a bad experience which my order had been cancelled but it is not due to out of stock. It is because they could not answer the question and they don’t want it too.
I have not encountered which I am always purchase everything through online. If I could have purchase from online I would not wanted to go for shopping trip.
But sad to say so, in a logic sense, I am disappointed with the reason from there. I am also regret which i did recommended my surrounding people may go through mytheresa to purchase their goods.
Hence, Thanks for having me to have this experience with mytheresa. I would not purchase since they are having worldwide customers which love to buy from them and I can understand they do not need a buyer like me which could brought question to them.
I just want to laugh at whatever had happened , which it is my first time experience to encounter this.
Thanks guys for letting me have a review here. Just share with my experience.”
“Absolutely furious! I disregarded any bad reviews thinking they can't be true. But hell was I wrong. I purchased an item hoping it would come for my birthday, the payment left my bank account however they said I needed to ring my bank for an authorisation code. My bank did so much searching into this and advised I report this incident immediately as there is no such thing as an 'authorisation code'. Very disappointed.”
“You want me to call my bank to give you the authorization code, umm no. I called my bank and asked if that was a normal (safe) request, and they responded with a big "NO. Do NOT give them any more account information, not even an authorization code. Those are sent automatically."”
“I bought a pair of shoes on July 27 and they still do not send me the track number, they can not return the money, because according to them they already sent it, obviously I still do not receive anything and they take an eternity to answer my messages, the service is appalling!!”
“Worst customer service experience ever, bar none. Over two weeks and I still don’t have my item due to their acrew-up which they are trying to force me to resolve—which I can’t due to their own restrictions on the shipment! Incompetent doesn’t begin tomdescribe them. Avoid!”
“I usually don't write reviews but I'm totally upset how bad they are. Bought a handbag and they contacted me to call my bank to get some authorisation code which is usually provided by the bank automatically so they can process the transaction? Ehm, what? The credit card was processed successfully including extra 3D security, I talk to my bank and they had no idea what I'm talking about and told me that the only thing pending is for Mytheresa to deduct the payment.
I have never had Nordstrom or Amazon contacting me to contact my bank for some security numbers which are usually obtained automatically so they can process my online transaction.
Anyway, they didn't bother telling me, cancelled the transaction altogether and the item has been sold out so I can't even use different credit card. Totally upset!!”
“Excellent experience! Bought a wallet from mytheresa.com and it arrived in Australia 2 business days later from germany! So fast. Beautifully packaged. I also got wallet on sale with free shipping. Great value and really luxuriously packaged and super fast, quick and easy process. Highly recommend.”
“This was the second time I purchased from mytheresa.com. It was amazingly fast! I was tracking my purchase from Munich to Hong Kong. All within a matter of 3 days my purchase arrived at my doorstep! The two pair of shoes came in a big carton box. When I opened it, two boxes of shoes were well cushioned with soft paper. It also came with a cute plastic folder holding the return instruction document. Most important of all, the shoes were perfect. A truly luxurious experience!”
