mytheresa.com Reviews

1.7 Rating 204 Reviews

17 %

of reviewers recommend mytheresa.com

1.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How quickly does Mytheresa.com resolve customer queries?

(3 weeks ago)

Greater than 47% of reviewers feedback is Mytheresa.com takes over a week to resolve customer queries.

(3 weeks ago)

58.18%

Industry Average

“ Horrible after sale service. They refuse to refund for faulty items. ”

- Anonymous

“ A luxury retailer should uphold higher standards — in product quality and in customer service. ”

- Anonymous

“ And in approximately an hour I received an email from MYTHERESA ‘Unfortunately, we are unable to provide the selected payment service. ”

- Anonymous