mytheresa.com Reviews

1.6 Rating 205 Reviews

17 %

of reviewers recommend mytheresa.com

1.6

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How quickly does Mytheresa.com resolve customer queries?

(1 month ago)

Greater than 48% of reviewers feedback is Mytheresa.com takes over a week to resolve customer queries.

(1 month ago)

59.26%

Industry Average

“ Very bad customer service ”

- Anonymous

“ Horrible after sale service. They refuse to refund for faulty items. ”

- Anonymous

“ A luxury retailer should uphold higher standards — in product quality and in customer service. ”

- Anonymous