mytheresa.com Reviews

1.7 Rating 204 Reviews

17 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How is Mytheresa.com returns process?

Helpful Report

(3 weeks ago)

Greater than 81% of reviewers feedback is Mytheresa.com returns process could be better.

Helpful Report

(3 weeks ago)

7.14%

Industry Average

“ If they don't like the return rate, they should just remove the free shipping/returns from your account!!! I will go back to shopping at alternative online sites for my items until they change this policy. ”

- Nikki Rush

“ Disappointing – Threatened with Account Suspension Due to Returns I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery. ”

- Samira Magner

“ Order blocked and only payment method is by wire transfer - to Germany! Perhaps if they provided better product descriptions and customer reviews so potential purchasers could get a sense of how items fit / quality etc, they would be experiencing fewer returns. ”

- Anonymous

mytheresa.com Reviews

Returns - Difficult