mytheresa.com Reviews

1.7 Rating 199 Reviews

17 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.7

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How is Mytheresa.com returns process?

Helpful Report

(1 week ago)

Greater than 86% of reviewers feedback is Mytheresa.com returns process could be better.

Helpful Report

(1 week ago)

8.33%

Industry Average

“ Order blocked and only payment method is by wire transfer - to Germany! Perhaps if they provided better product descriptions and customer reviews so potential purchasers could get a sense of how items fit / quality etc, they would be experiencing fewer returns. ”

- Anonymous

“ I had the same experience , asking for a wire transfer because I made ONE return in the past year. Even if I had made a million returns, asking for a wire transfer is sooo sketchy. So ridiculous. They lost me as a customer ”

- Anonymous

“ Of course over the course of that time i have made some returns but not an amount that could be considered excessive. ”

- Anonymous

mytheresa.com Reviews

Returns - Difficult