mytheresa.com Reviews

1.7 Rating 186 Reviews

18 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.7

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Mytheresa.com returns process?

Helpful Report

(3 weeks ago)

Greater than 84% of reviewers feedback is Mytheresa.com returns process could be better.

Helpful Report

(3 weeks ago)

10.53%

Industry Average

“ Surprisingly and without any prior warning have been blocked from purchasing due to excess returns. Have been a loyal purchaser of expensive clothing for years but am between sizes and always return promptly. Am shocked but comforted somewhat they I am not alone in this experience. I have a voucher to use that I will spend straight away for risk of losing that too, never again. Anyone have any other good recommendations? ”

- Anonymous

“ Shockingly, this so-called policy about excessive returns isn’t stated anywhere on their website, leaving customers unaware of this hidden categorization. ”

- Setareh

“ I called and inquired and was told it was the system which had indicated I had too may returns. ”

- LTB

mytheresa.com Reviews

Returns - Difficult